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Case Study

Using the Cloud to Protect What’s Important

Future of Work
Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services As a global company with geographically dispersed manufacturing and laboratory…
E. Brent Kelly
Quarks

Big Data: It’s Not the Size, It’s How You Use It

Data to Decisions
Despite Silly Misconceptions, Big Data Brings New Hope for Better Decision-Making Big Data is a silly term, overhyped and misunderstood. Big Data is often thought to equal…
Joseph A. di Paolantonio
Case Study

Supporting the Ride to Cloud UC Services

Future of Work
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud In 2010 Hendrickson, a commercial truck components supplier, had 14…
E. Brent Kelly
Case Study

Pandora Grows its Talent in the Cloud with Vana Workforce

Future of Work
Why Pandora Chose Vana Workforce as its Platform for Managing Growth and Consistency In 2010, Pandora Radio began a journey to move its entire Information Technology (IT)…
Yvette Cameron
Premium Research

Introducing Matrix Commerce

Marketing Transformation
How to Design for Buyer-Centricity in a People- to-People (P2P) World Download the report snapshot Amid the proliferation of new technologies, business models and…
R Ray Wang
Premium Research

How Workforce Engagement Leads to Value Creation

New C-Suite
Why Developing the Engagement-to-Outcomes Value Chain is Crucial to Business Results Customer success initiatives invariably focus on customer relationship management (CRM)…
Yvette Cameron
Premium Research

Pervasive Video in the Enterprise

New C-Suite
Understanding Desktop Video Solutions, How They Scale, Bandwidth Considerations and Their Total Cost of Ownership This report begins with a fundamental question: if an…
E. Brent Kelly
Quarks

Key Steps to Transform Customer Support

Next-Generation Customer Experience
Ten Ways to Improve Customer Experience in 2013 Customer support operations face new challenges due to the rapid change in how customers choose to interact with vendors. While…
Elizabeth Herrell
Premium Research

Data Archiving Solutions

Tech Optimization
Evaluating Four Vendor Solutions for Managing Data Growth Given the exponential growth of data in the enterprise and the continued need to manage, regulate and maintain this…
Alea Fairchild
Premium Research

How to Gain Competitive Edge with Social Adoption

Future of Work
Why Companies Need to Integrate Social Communications into Line-of-Business Processes The transformation of business processes with social media is changing the way companies…
Elizabeth Herrell
Premium Research

CMOs: Re-Casting the Marketing Funnel for Consumer Engagement

Marketing Transformation
Five Stations on the Consumer Engagement Line The five forces of the Consumerization of Information Technology (CoIT) do not just affect the chief information officer (CIO)…
Gavin Heaton
Premium Research

Getting Work Done With Social Task Management

Future of Work
Organizations Make the Shift from Simply Sharing Information to Getting Work Done The explosive growth of social business software has created a new set of demands on employees…
Alan Lepofsky
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Innovative Customer Service Outsourcers Expand Channel Support

Next-Generation Customer Experience
How Leading Outsourcers Support Social and Mobile Customer Support Interactions Customer communications has entered a new stage and companies need to quickly understand how to…
Elizabeth Herrell
Premium Research

The Cloud Communications Services Market Overview- Part 2

New C-Suite
Understanding the Segments and Knowing the Players CaaS is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology…
E. Brent Kelly
Premium Research

The Cloud Communications Services Market Overview – Part 1

Next-Generation Customer Experience
Understanding the Drivers and Dispelling the Myths CaaS is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology…
E. Brent Kelly
Premium Research

Mobile Enterprise: B&W Group Case Study

Data to Decisions
Using iPhone and iPads for Business Intelligence and Supply Chain Management BW Group's Business Systems Manager Paul Fryer discusses in this report the introduction of BI and…
Charles Brett
Quarks

Why Cisco Fears Huawei

New C-Suite
Four Reasons Cisco is Looking Over its Shoulder and What it Means to CXOs Cisco Systems’ Chairman and CEO John Chambers usually doesn’t really pay too much attention to what…
E. Brent Kelly