Research Library

Access our entire library of research reports to inform your business strategy.

Interested in Membership?`

See if membership is right for you
Membership Options

Filters

Business Themes
Displaying 25 - 48 of 122
Big Idea

Behind the Scenes: The Force Behind Agentforce

Data to Decisions
At its most recent user conference, Dreamforce 2024, Salesforce achieved what was likely the most successful launch of enterprise software ever when it unveiled Salesforce…
Holger Mueller
Quarks

SAP Loves ABAP (Again)

Data to Decisions
Introduction SAP used to have the tagline “The world runs on SAP,” which was backed up by the amount of revenue SAP customers did generate. A more truthful statement would have…
Holger Mueller
Quarks

IBM Boosts the Software Side of Quantum

Data to Decisions
Introduction The race for the next computing platform, quantum computing, is at full speed. As with every new computing platform, the focus is first on getting the hardware…
Holger Mueller
News Analysis

Adobe Creates Ethical, Responsible AI Offerings

Data to Decisions
A few select software vendors are taking a thoughtful approach to ethical and responsible generative artificial intelligence (GenAI) offerings, and Adobe is one of them.  …
Andy Thurai
Trends

11 Top Cybersecurity Trends for 2024 and Beyond

New C-Suite
The cybersecurity landscape is undergoing a significant transformation, largely influenced by artificial intelligence (AI). Although AI presents promising opportunities for…
Chirag Mehta
Big Idea

The Urgent Case for a Chief AI Officer

Data to Decisions
With artificial intelligence (AI) projects all the rage, organizations must make a strategic determination to create a new CxO role, at least at a functional level if not at a…
Andy Thurai, R Ray Wang
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed,…
Liz Miller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting…
Liz Miller, R Ray Wang
Best Practices

The New Digital Assets Imperative for CIOs in the Public Sector

Digital Safety, Privacy & Cybersecurity
CIOs in the public sector today have momentous decisions to make as innovative new digital assets managed within blockchains and distributed ledgers become a vital part of the…
Dion Hinchcliffe
Premium Research

Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work—the orchestration of work between in-office and work-from-home environments—has…
Holger Mueller
Open Research

EnterpriseWeb Fuels Enterprise Acceleration

Data to Decisions
Introduction EnterpriseWeb offers a next-generation computing platform, allowing enterprises to run and operate next-generation applications across multiple cloud and on…
Holger Mueller
Open Research

IBM Enables Enterprise Acceleration With Higher AI Velocity

Data to Decisions
Introduction IBM has offered successful artificial intelligence (AI) products for more than a decade. Now it has begun sharing these offerings with interested developers and…
Holger Mueller