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Displaying 49 - 72 of 191
Big Idea

The Urgent Case for a Chief AI Officer

Data to Decisions
With artificial intelligence (AI) projects all the rage, organizations must make a strategic determination to create a new CxO role, at least at a functional level if not at a…
Andy Thurai, R Ray Wang
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed,…
Liz Miller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Although generative artificial intelligence (AI) has been around for some time, OpenAI's ChatGPT has captured the hearts and minds of the general population by highlighting…
Liz Miller, R Ray Wang
Best Practices

The New Digital Assets Imperative for CIOs in the Public Sector

Digital Safety, Privacy & Cybersecurity
CIOs in the public sector today have momentous decisions to make as innovative new digital assets managed within blockchains and distributed ledgers become a vital part of the…
Dion Hinchcliffe
Offering Overview

IFS ERP Cloud Delivers Moments of Service

Future of Work
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need…
R Ray Wang
Offering Overview

Oracle Continues to Lead in Cloud ERP

Future of Work
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need…
R Ray Wang
Premium Research

Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work'sthe orchestration of work between in-office and work-from-home environments…
Holger Mueller
Offering Overview

Unit4 Transforms From ERP to People Experience Suite

Matrix Commerce
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need to…
R Ray Wang
Offering Overview

HCL Commerce

Matrix Commerce
This Offering Overview examines HCL's Commerce Cloud in the all-in-one commerce clouds market. The report includes a model of the 20 steps to the perfect order, the key trends in…
R Ray Wang
Offering Overview

Adobe Commerce

Matrix Commerce
This Offering Overview examines Adobe Commerce in the all-in-one commerce clouds market. The report includes a model of the 20 steps of the perfect order, the key trends in a…
R Ray Wang
Offering Overview

Salesforce Commerce Cloud

Matrix Commerce
At a Glance This Offering Overview examines Salesforce Commerce Cloud in the all-in-one commerce cloud market. The report includes a model of the 20 steps of the perfect…
R Ray Wang
Trends

What ERP Users Want in 2023

Matrix Commerce
Enterprises emerging from the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) systems. Leaders need to easily access…
R Ray Wang
Best Practices

Driving E-Commerce Growth With Product Content Syndication

Marketing Transformation
This report explores the key options for digital commerce firms seeking to achieve superior results with product data/content syndication, especially as the channel and…
Dion Hinchcliffe
Trends

Inside the Mindset of the Midmarket Buyer

Data to Decisions
Midmarket executives have always been challenged by a culture of scarcity. Limited access to funds, talent, and innovation has often created a barrier to entry into and exit…
R Ray Wang
Big Idea

Monetizing the Metaverse Economy

Data to Decisions
Much hype has been made about the metaverse. However, very few organizations have fully grasped the impact the metaverse will have on experiences and engagement inside the…
R Ray Wang
Big Idea

Inside the Power of Relevance and Ambient Experiences

Marketing Transformation
Great customer experiences require an understanding and anticipation of customers's#153; needs. Brands and enterprises must recognize that customers call the shots about…
R Ray Wang
Best Practices

What Enterprises Must Seek in a Commerce Partner in 2022

Marketing Transformation
This report is for e-commerce companies that are looking to stay abreast of the evolving online shopping space to maximize sales and growth in 2022 and beyond, particularly in…
Dion Hinchcliffe
Big Idea

Product-to-Consumer (P2C) Management

Data to Decisions
This report introduces the concept of the product-to-consumer (P2C) management software category, with an eye toward its core capabilities, its ability to satisfy unmet needs…
Dion Hinchcliffe