Research Library

Access our entire library of research reports to inform your business strategy.

Interested in Membership?`

See if membership is right for you
Membership Options

Filters

Business Themes
Displaying 49 - 72 of 224
Open Research

Three Laws of AI to Consider

Data to Decisions
During a recent panel discussion on artificial intelligence (AI) and the law, the issues of trust and responsibility were considered. One of the questions from the audience asked what three laws of AI might be, a la Isaac Asimov’s The Three Laws of Robotics within his Robot…
Darcy Paul
Case Study

Vendor Deep Dive: Hitachi Digital Services Strategy

Data to Decisions
Customer Story Spotlight Hitachi Digital Services is looking to leverage its ability to integrate operations technology (OT) and information technology (IT) combined with industry domain knowledge, data and artificial intelligence (AI) know-how, and cloud expertise to…
Larry Dignan
Case Study

Boomi World 2025: Lessons From Early AI Agent Efforts So Far

Data to Decisions
Customer Story Spotlight Artificial intelligence (AI) agent projects are just starting, and many are in the proof-of-concept stage. What’s clear is that your boardroom is about to ask for an agentic AI plan, if it hasn’t already. With…
Larry Dignan
CR Pulse

Sales Force Automation: Salesforce

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve productivity of the sales…
Martin Schneider
Quarks

Content, Engagement, and the Chaos in Between

Data to Decisions
Executive Summary What If You Could Manufacture Opportunity? This is not to ask what if you could manufacture campaigns. Instead, this is to ask if we could think about manufacturing opportunity the same way we might think about manufacturing a jar of pickles. Simply: Yes…
Liz Miller
Case Study

Lowe’s Eyes AI Agents as Home Improvement Companion for Customers

Data to Decisions
Customer Story Spotlight Lowe’s is betting that AI agents powered by Google Cloud can become do-it-yourself home improvement companions and offer personalized customer experiences. Neelima Sharma, SVP of omnichannel and ecommerce technology at Lowe…
Larry Dignan
Case Study

Lloyds Banking Group Bets on Google Cloud for AI-Driven Transformation

Data to Decisions
Customer Story Spotlight Lloyds Banking Group is building its next-generation machine learning (ML) platform on Google Cloud’s Vertex AI in a move that will replace legacy systems. Ranil Boteju, chief data and analytics officer at Lloyds Banking Group,…
Larry Dignan
ShortList

Constellation ShortList™ Cross-Platform Agentic AI

Data to Decisions
About This Constellation ShortListâ„¢ Constellation Research estimates $8.2 billion in revenue with a $109.74 billion market for cross-platform agentic AI by 2030, growing at a 67.9% CAGR. This category spans what is known as bots, agents, and advisers…
R Ray Wang
Best Practices

The Case for Data Centers Is Alive and Well in 2025

Data to Decisions
Executive Summary This Constellation Best Practices report lays out the reasons why enterprises are operating and will continue to operate on-premises, on their own hardware, and in their own (or rented) data centers. The report highlights the drivers for on-premises IT,…
Holger Mueller
Best Practices

AI Roadblocks in CX and How To Thrive Because of Them

Data to Decisions
Executive Summary The excitement about beginning a grand adventure with artificial intelligence (AI) is undeniable. As Constellation Research has recently documented,  AI is not just a C-suite transformational project or a functional experiment: AI is a board-level…
Liz Miller
Big Idea

Exponential Efficiency in the Age of AI

Data to Decisions
AI Will Dominate the Boardroom Agenda, Yet Only a Privileged Few Can Pay for It Senior executives and policy wonks seek to understand how artificial intelligence (AI) will transform businesses, societies, and economies. Advancements in cloud computing, Internet of Things (IoT…
R Ray Wang
Case Study

FarmaMondo Future-Proofs Infrastructure to Deliver Medicine Globally

Data to Decisions
Customer Story Spotlight When your company is responsible for delivering licensed and unlicensed medicines across five continents, it’s critical to have resilient infrastructure. FarmaMondo is a Swiss pharmaceutical group that provides patients access to…
Larry Dignan
Trends

AI Trends for 2025 and Beyond

Data to Decisions
Executive Summary Artificial intelligence (AI) dominated boardroom discussions across 2024 as business leaders looked to capitalize on the buzz. But 2025 will prove to be a critical year for bringing AI into production. There are early warning signs that these experiments may…
Liz Miller, R Ray Wang
ShortList

Constellation ShortList™ Digital Experience (DX) Platforms

Marketing Transformation
About This Constellation ShortListâ„¢ Digital experience (DX) platforms are intended to develop, coordinate, manage and optimize the volume and complexity of customer interactions across digital touchpoints. They provide a means of managing web, mobile…
Liz Miller
ShortList

Constellation ShortList™ Digital Asset Management (DAM) for Digital Experiences

Marketing Transformation
About This ShortList Digital asset management (DAM) enables organizations to manage, catalog, deliver, analyze, orchestrate and renew all forms of digital content across a growing landscape of channels. In the new age of digital-first experience, DAM must extend beyond…
Liz Miller
ShortList

Constellation ShortList™ Microsoft End-to-End Service Providers

Data to Decisions
About This Constellation ShortListâ„¢ The rise of mega-vendors and the complexity of managing them are driving customers to seek service providers that can deliver on end-to-end vendor capabilities. Microsoft’s market…
R Ray Wang
ShortList

Constellation ShortList™ Price Optimization Solutions

Data to Decisions
About This Constellation ShortListâ„¢ Price optimization solutions allow organizations to predict how buyers will react to different price points and pricing models. These optimization models often use big data, predictive analytics, machine…
R Ray Wang
ShortList

Constellation ShortList™ Integration Platform as a Service (IPaaS)

Data to Decisions
About this Constellation ShortListâ„¢ Integration platform as a service (IPaaS) is a one-stop, cloudbased choice for supporting both data and application integration. IPaaS helps companies integrate software-as-aservice (SaaS) applications with other SaaS…
Doug Henschen
ShortList

Constellation ShortList™ AI-Powered Developer Platforms

Data to Decisions
About This Constellation ShortListâ„¢ 2024 was the year where AI was building on the initial transformation to all aspects of software that happened in 2023, one key focus area remains code generation and with that developers have been affected on…
Holger Mueller
ShortList

Constellation ShortList™ Infinite Connectivity Vendors

Data to Decisions
About This Constellation ShortList™ We live in the era of Infinite Computing, in which computing resources (compute, storage and network) are becoming infinite for all practical purposes. The consequence is a massive shift in business best practices, or even their…
Holger Mueller
ShortList

Constellation ShortList™ Configure Price Quote (CPQ)

Marketing Transformation
About This Constellation ShortListâ„¢ Configure, price, quote (CPQ) software automates the quote-to-close process while providing an optimized experience to customers. These tools make it possible to configure products and offerings, help improve…
Liz Miller
ShortList

Constellation ShortList™ Location Technology Platforms

Data to Decisions
About This Constellation ShortListâ„¢ The location technology platforms category refers to software that turns spatial data into contextually actionable information. Constellation estimates the market size for software and services to be close…
R Ray Wang
Big Idea

There Is Only ‘One’ (1) IT Strategy in 2025 and Beyond

Data to Decisions
Executive Summary This Constellation Big Idea report lays out the reasons why a diverse portfolio of IT strategies has imploded into a single best-practice IT strategy, determined by the need for enabling artificial intelligence (AI), insights, next-generation applications, …
Holger Mueller