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Displaying 73 - 96 of 226
Big Idea

There Is Only ‘One’ (1) IT Strategy in 2025 and Beyond

Data to Decisions
This Constellation Big Idea report lays out the reasons why a diverse portfolio of IT strategies has imploded into a single best-practice IT strategy, determined by the need…
Holger Mueller
Open Research

Constellation Research's Q3 2024 AI Survey

Data to Decisions
Over the past year, generative artificial intelligence (GenAI) has ushered in a new era of automation and productivity. Almost every business leader can see the impacts and…
R Ray Wang, Hannah Mason
Big Idea

The Urgent Case for a Chief AI Officer

Data to Decisions
With artificial intelligence (AI) projects all the rage, organizations must make a strategic determination to create a new CxO role, at least at a functional level if not at a…
Andy Thurai, R Ray Wang
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed,…
Liz Miller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Although generative artificial intelligence (AI) has been around for some time, OpenAI's ChatGPT has captured the hearts and minds of the general population by highlighting…
Liz Miller, R Ray Wang
Best Practices

The New Digital Assets Imperative for CIOs in the Public Sector

Digital Safety, Privacy & Cybersecurity
CIOs in the public sector today have momentous decisions to make as innovative new digital assets managed within blockchains and distributed ledgers become a vital part of the…
Dion Hinchcliffe
Offering Overview

IFS ERP Cloud Delivers Moments of Service

Future of Work
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need…
R Ray Wang
Offering Overview

Oracle Continues to Lead in Cloud ERP

Future of Work
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need…
R Ray Wang
Premium Research

Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work'sthe orchestration of work between in-office and work-from-home environments…
Holger Mueller
Offering Overview

Unit4 Transforms From ERP to People Experience Suite

Matrix Commerce
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need to…
R Ray Wang
Offering Overview

HCL Commerce

Matrix Commerce
This Offering Overview examines HCL's Commerce Cloud in the all-in-one commerce clouds market. The report includes a model of the 20 steps to the perfect order, the key trends in…
R Ray Wang
Offering Overview

Adobe Commerce

Matrix Commerce
This Offering Overview examines Adobe Commerce in the all-in-one commerce clouds market. The report includes a model of the 20 steps of the perfect order, the key trends in a…
R Ray Wang