Research Library

Access our entire library of research reports to inform your business strategy.

Interested in Membership?`

See if membership is right for you
Membership Options

Filters

Business Themes
Displaying 169 - 192 of 297
Quarks

IBM Cultivates Blockchain Ecosystem

Data to Decisions
IBM Bolsters Blockchain Ecosystem in Preparation for Next-Generation Applications  IBM announced in December 2016 that it would help create, foster and support an ecosystem…
Holger Mueller
Quarks

Koch Industries Invests $2.5 Billion into Infor

Marketing Transformation
Infor Customers Gain A Valuable Investor in Digital TransformationThe investment by Koch Industries into enterprise software giant Infor, announced November 17, 2016, shows the…
R Ray Wang
Premium Research

Sales by Design, Not by Challenge

Next-Generation Customer Experience
Win through Empathy, Co-Innovation, and Co-Creation with Customers  In this digital age, business-to-business (B2B) buyers have more access to information about their…
Cindy Zhou
Case Study

Next-Generation Cloud Communications and Collaboration Tools

Next-Generation Customer Experience
Case Studies: Dialpad with Vivint Solar and A Global Communication Solutions and Services Company Gaining Value from Cloud-Based Technology and Enabling…
Dr. Natalie Petouhoff
Premium Research

Demystifying The Secrets of Global Human Resources

Future of Work
Empower Employees on a Global Scale with Next-Generation Global HR Applications  This report examines how global organizations should utilize Next Generation Global HR…
Holger Mueller
Premium Research

Seven Steps to Successful Leadership in Digital Customer Experience

Next-Generation Customer Experience
Understanding the Human Element in Digital Transformation Initiatives Delivering a seamless and successful customer experience (CX) means that many things in an organization need…
Dr. Natalie Petouhoff
Premium Research

The Algorithm of You: How IoT Transforms Customer Experience

Data to Decisions
Using the Internet of Things to Boost Revenue and Deliver a Brand’s Personalized Promise  The Internet of Things (IoT) promises to revolutionize the way business is run and…
R Ray Wang, Dr. Natalie Petouhoff
Premium Research

HOLMES Puts Wipro in the Forefront of Cognitive Computing

Data to Decisions
Product Overview: Wipro HOLMESWipro HOLMES Delivers Next-Generation Services Built on Cognitive Computing Capabilities Wipro is an information technology, consulting, and…
R Ray Wang
Premium Research

The Future of Retail Shapes People Management

Data to Decisions
How Changing Retail Best Practices Will Advance Workforce Management, Talent Management, Payroll, HR Core and Benefits Retailing is poised for radical change. Gone are the days…
Holger Mueller
Case Study

How General Motors Listens to Customers on Social Media

Next-Generation Customer Experience
Social Listening Helps Provide Better Insights, Customer Service, and ProfitabilityGeneral Motors is one of the world's leading automotive brands, selling 9.8 million cars and…
Dr. Natalie Petouhoff
Quarks

The ROI of Customer Care

Next-Generation Customer Experience
Proving false the notion that customer care is a cost center Executives have long thought of customer service or customer care as a cost center. However, executives and…
Dr. Natalie Petouhoff
Quarks

How Agile Customer Care Systems Drive High ROI

New C-Suite
As Customer Care Applications Become More Agile, Customer Care Becomes Ultra-Responsive and Boosts Productivity of Talent  Today’s customers require companies to provide them…
Dr. Natalie Petouhoff