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Digital Optimization: A New Strategy and System for Growth

Data to Decisions
Executive Summary Digital business and the experience economy dominate much of today’s discussions about how to run a successful company. Yet understanding of “digital business” often seems limited to engagements through…
Liz Miller, Nfrance
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Infor CPQ Optimizes Configuration Across Operations

Data to Decisions
Executive Summary Infor CPQ delivers substantial benefits to companies with complex, end-to-end process requirements, whether or not they run other Infor business applications. For those that do, it enhances the value and usability of Infor ERP offerings. For those that don…
Nfrance
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CMO 2021

New C-Suite
Executive Summary Chief marketing officers (CMOs) held on tight to weather the twists and turns of 2020. With the onset of a new year, opportunities are emerging for the CMO to reshape and redefine what it means to be a growth driver. This report focuses on the key…
Liz Miller
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SAP CPQ Transforms the Sales Process

Data to Decisions
Executive Summary SAP CPQ is a cloud-based, API-first configure, price and quote offering within SAP Sales Cloud that facilitates the purchase of large and/or complex bundles of offerings, including combinations of products and services with distinct pricing and contract…
Nfrance
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From Transactions to Customers: Finding People in the Data

Data to Decisions
At a Glance For any business to be successful, it must be able to understand its customers and anticipate their needs. That requires far more than simply analyzing customer data; it means identifying individual customers and their behaviors in the data. Only by â&#128…
Nfrance
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Vertica Solves Data Silo, Data Science & Hybrid- & Multicloud Challenges

Data to Decisions
Vertica in Eon Mode Taps Object Stores and Hadoop, Separates Compute and Storage Requirements Vertica is a leading analytical data platform, and it’s among the most important products in the portfolio of Micro Focus International, Plc., a multibillion-dollar…
Doug Henschen
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Why Every Organization Must Build a Plan for the Unpredictable

Matrix Commerce
Best Practices for Mainframe Clients in a World of Unexpected Events Constellation Research has fielded hundreds of calls from CxOs in recent weeks regarding what to consider for the proper business and technology response heightened by the coronavirus pandemic and other…
R Ray Wang
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It’s Past Time to Crack the Social Engagement Nut

Future of Work
Why Are Companies Still So Bad at it? As the world went on lockdown, digital channels—in particular, social media—suddenly became essential means of communication for all businesses. But while many individuals use these channels effectively…
Nfrance, Dion Hinchcliffe
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Seven Guidelines for Customer Data Integration

Next-Generation Customer Experience
A Pragmatist’s Guide to Delivering Tangible Results Quickly The chances are your organization was already somewhere down the transformation path when digital business operations suddenly shifted from being an objective to an immediate necessity. Itâ&…
Nfrance
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Infosys Live Enterprise Delivers on the Autonomous Enterprise Vision

Data to Decisions
Level 4 Autonomous Enterprise Capabilities Delivered in the Digital Platform This Offering Overview examines the Infosys Live Enterprise Suite. The report describes the underlying market trends, introduces the vendor and presents key differentiators for the Infosys offering…
R Ray Wang
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Think Big to Get the Most Out of Configure, Price, Quote Systems

Data to Decisions
Set a Broad Strategic Vision, but Implement CPQ with a Phased Approach Whether you are implementing a configure, price, quote (CPQ) system for the first time or moving to a new one, it is important to take advantage of best practices in order to avoid the major pitfalls and…
Nfrance
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Brand Security in a Brave New Zero-Trust World

Marketing Transformation
A Framework Helps Establish the Deep Brand Trust Today’s Connected Customer Requires Organizations need an expansive, intentional approach to brand security to align their actions with their customers’ newly heightened expectations for…
Liz Miller
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Why Every Organization Must Build a Post-Pandemic Playbook

Data to Decisions
Understand the Key Priorities in a Post-Pandemic Response Over the past three weeks, Constellation Research has fielded hundreds of calls from CxOs about what to consider in the business and technology response to the coronavirus and COVID-19 fallout. In fact, on Friday,…
R Ray Wang
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MicroStrategy Takes Self-Service to the Next Level with HyperIntelligence

Data to Decisions
MicroStrategy Delivers Analytics in Context by Embedding Within Applications, Websites and Devices Business intelligence and self-service analytics offerings have been around for a long time, yet they have yet to reach the broadest base of business users. MicroStrategy…
Doug Henschen
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Cognitive Apps Help Drive the Future of Autonomous Enterprises

Data to Decisions
Why Every Enterprise Will Design for Self-Driving, Self-Learning, Self-Healing Sentience Traditional transactional applications have run their course. The pressure to reduce margins, technical debt and investment in core systems creates tremendous incentives for the…
R Ray Wang
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Driving Transformation Through Configure, Price, Quote

Data to Decisions
Adopt CPQ Tools to Meet Customer Needs, Grow the Top Line and Improve the Bottom Line In the quest to become more customer-centric—and therefore successful—businesses are prioritizing big changes to the way they sell. For many, configure,…
Nfrance
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Boomi Platform Accelerates ISV and SaaS Vendor Success

Data to Decisions
Boomi Speeds Development of Integration, Master Data Management, Workflow & API Management Features Boomi, an independent business unit of Dell Technologies, offers a cloud-based integration platform as a service called the AtomSphere Platform. The platform supports data…
Doug Henschen
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Salesforce Einstein Analytics Focuses on Driving Better Outcomes

Data to Decisions
Einstein Analytics Delivers Predictions and Recommendations Tightly Embedded Within Salesforce Apps Salesforce is a well-known customer relationship management vendor. Less well known is Salesforce Einstein Analytics, the vendor’s business intelligence, data…
Doug Henschen
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C3.ai Speeds Digital Transformation Driven by AI and IoT Applications

Data to Decisions
Agile Platform Supports the Design, Development, Deployment and Operation of Learning Apps at Scale   Targeting large organizations that want to transform the way they do business, C3.ai offers software and a cloud-first platform for developing, deploying and…
Doug Henschen
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WorkSpan’s Ecosystem Cloud Elevates Business Networks

Data to Decisions
Networks—Not One-to-One Partnerships—Change the Game for Partnerships and Alliances Approaches to partnerships and alliances have changed as significantly as the IT industry itself has over the past decade. Traditional channel sales have…
Nfrance
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BMG Modernizes Royalty and Analytics Platforms to Transform for the Digital Music Era

Data to Decisions
Infosys Helps BMG Tackle the Disruptions Affecting Global Media and Entertainment Companies BMG Rights Management, a global music publishing and recording company based in Berlin, was struggling with disruptions wrought by the long-term transition from record, cassette and CD…
Doug Henschen
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The Dawn of Digital Duopolies

Data to Decisions
Data-Driven Digital Networks Power Winner-Takes-All Markets The post-digital era is moving beyond digital transformation. The arrival of new funding models for innovation battle the crippling short-termism that plagues corporate boards and executives and stifles growth…
R Ray Wang
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Insight-Driven Experience Design Redefines the Patient Experience

Data to Decisions
IXD Helps Connect Marketing, Clinical Operations, Patient Accounting and IT in a Patient-Centric World  Much of the discussion around digital transformation in healthcare involves electronic health records and the use of clinical and other data to improve patient…
David Chou, Nfrance