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Best Practices

How to Succeed in Complex Payroll Environments

New C-Suite
Executive Summary This report covers the trends and challenges underlying the operation of payroll in complex environments. These environments often are found in regulated and unionized industries, where the complexity of labor bargaining makes payroll a bigger challenge than…
Holger Mueller
Offering Overview

Salesforce Service Cloud Offers Modern Incident Management for Cloud

Data to Decisions
Executive Summary When it comes to crisis/incident management in the cloud/digital era, hope is not a strategy.  Yet a majority of enterprises continue their digital business operations as usual, hoping major disruptive incidents will never happen to them, even while…
Andy Thurai
Open Research

Constellation Research's 2022 CxO Business Confidence Survey

Future of Work
Introduction Constellation’s 2022 CxO Business Confidence Survey assesses C-suite executives in today’s business and technology climate as well as their financial outlook for 2023. The survey asked respondents to identify top business…
Hannah Mason, R Ray Wang
Best Practices

How a Transformation Platform Reimagines Success

New C-Suite
Executive Summary Data shows that most business and digital transformation efforts continue to fall short of the mark in terms of results, due to a complex interplay of issues that makes digital and business change too often fraught with risk and unmet expectations. …
Dion Hinchcliffe
Best Practices

A CIO's Guide to Observability

Data to Decisions
The onset of the COVID-19 pandemic forced businesses to move online faster than they desired rather than evolving or improving their progression to digital maturity. Although some of those digital transformation projects have lived up to expectations, most organizationsâ&…
Andy Thurai
Premium Research

Infor OS Powers Next-Gen ERP With a Rich Platform

Data to Decisions
At a Glance This report provides an overview of how Infor Operating Service (Infor OS) elevates Infor’s enterprise resource planning (ERP) offerings. Infor developed a strong partnership with Amazon Web Services (AWS) early on and in 2014 became the first…
Holger Mueller
Case Study

Secil Automates With Neptune DXP

Future of Work
Secil was founded in 1918, operating a small natural cement plant that had been in service since 1904. In 1930 Secil underwent a major merger with Companhia Geral de Cal e Cimento. The merger shaped the existing group of almost 40 companies that currently operate in…
Holger Mueller
Case Study

Close Talent Gaps With Strategic Workforce Planning and Innovation

Data to Decisions
At a Glance Organizations that don’t have the right people or enough people in place can’t execute effectively. Talent gaps—whether in sales, customer service, technical positions, administrative roles, teaching posts, or…
Doug Henschen
Trends

Cloud ERP Drives Upgrade and Refresh Cycles

New C-Suite
Executive Summary Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need to easily access data, enable self-service capabilities, and intelligently automate…
R Ray Wang
Best Practices

Digital Transformation Blueprint for the Office of the CFO

New C-Suite
Executive Summary This report explores the capabilities and technologies required to fully rethink, digitize, and automate the finance function more effectively than is possible with piecemeal or incremental approaches, yet largely without the risks of big-bang IT projects…
Dion Hinchcliffe
Case Study

Homebase Introduces Low Code to Accelerate Its Digital Transformation

Data to Decisions
At a Glance This case study describes the creation and rollout of critical low-code/no-code applications at Homebase, built on the Neptune DXP. Thanks to the new automation from these applications, Homebase was able to operate successfully during the COVID-19 pandemic by…
Holger Mueller
Trends

People-Powered Revenue Intelligence

Data to Decisions
At a Glance Change is hard. And change is necessary for organizations looking to harness opportunity and accelerate revenue growth. Yet there are significant forces and factors impacting revenue optimization, from shifts across how the work of revenue generation is…
Liz Miller
Market Overview

Incident Management in the Cloud Era

Data to Decisions
Executive Summary When it comes to crisis/incident management in the cloud/digital era, hope is not a strategy.  Yet a majority of enterprises continue their digital business operations as usual, hoping major disruptive incidents will never happen to them, even while it…
Andy Thurai
Case Study

Industriepark Höchst Is Automated by Low Code

Data to Decisions
At a Glance This case study describes the rollout of more than 70 low-code/no-code applications at Infraserv Höchst, built on the Neptune DX (digital experience) Platform (Neptune DXP). Thanks to the new automation from these applications, Infraserv can better…
Holger Mueller
Premium Research

Honeywell Delivers Smart Cloud Apps at the Nexus of Operations and IT

Data to Decisions
At a Glance This report examines Honeywell’s fast-growing Honeywell Connected Enterprise (HCE) software business, which is bringing centralized and virtualized automation and control to operational systems and assets in the commercial real estate, retail…
Doug Henschen
Case Study

How Low Code Fosters Healthy Mums and Babies

New C-Suite
Executive Summary This case study describes the rollout of Zoho Creator for the provision of a range of apps at the National Maternity Hospital (NMH) in Dublin, Ireland, that contributes to more effective, efficient, and safe maternity service. After describing the initial…
Holger Mueller
Trends

Inside the Mindset of the Midmarket Buyer

Data to Decisions
Executive Summary Midmarket executives have always been challenged by a culture of scarcity. Limited access to funds, talent, and innovation has often created a barrier to entry into and exit from new markets, industries, and ecosystems. During the COVID-19 pandemic, these…
R Ray Wang
Best Practices

A CIO’s Guide to AIOps

New C-Suite
Executive Summary With the COVID-19 pandemic forcing every business to move online, the majority of enterprises have had to mature their digital operations forcefully rather than giving them enough time to evolve naturally. Out of business necessity, every surviving…
Andy Thurai
Premium Research

Innovation Team Gets Smarter About Process Automation and Optimization

Data to Decisions
At a Glance Highmark Health, the Pittsburgh-based healthcare giant, has pursued innovation and organizational agility over the last four years by developing an internal transformation and consulting team called thinkUP. By early 2021, thinkUP leaders recognized that they…
Doug Henschen
Best Practices

Talent Acquisition Best Practices in a Pandemic World

New C-Suite
Executive Summary This report covers the trends that underly the best practices of talent acquisition systems. It describes trends that affect candidates, hiring managers, and recruiters, with special consideration of changes in best practices resulting from the COVID-19…
Holger Mueller
Premium Research

How Brightspot Transformed Content Management in the Research Industry

Future of Work
At a Glance This case study demonstrates how a leading defense intelligence and analysis firm used Brightspot’s content management solution to significantly overhaul its mature, sophisticated research publishing business.
Dion Hinchcliffe
Premium Research

How SAP SuccessFactors Makes Platform a Differentiator for People Success

Data to Decisions
At a Glance Recently I had the pleasure to speak with SAP SuccessFactors’ Amy Wilson, Senior Vice President of Product and Design, about the importance of platforms for the employee experience. Our conversation was on LinkedIn Live and touched on all aspects…
Holger Mueller
Premium Research

Oracle Boosts DevOps Velocity With Oracle Linux Automation Manager

Data to Decisions
At a Glance Oracle released Oracle Linux Automation in August 20211. The new capabilities Oracle Linux Automation Manager2 delivers to enterprises are substantial in terms of making their DevOps process more scalable and repeatable—and therefore more…
Holger Mueller