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How Does Digital Transform the Customer Experience?

How Does Digital Transform the Customer Experience?

Find out how technology companies enable organizations to anticipate the needs of increasingly complex customers and employees.

Moderator: Esteban Kolsky, Board of Advisor, Constellation Research, Inc. Panelists: Dan Steinman, Chief Customer Officer, Gainsight; George Wright, Senior Vice President and General Manager, Thunderhead; Howard Tarnoff, Senior Vice President, Ceridian; Dave Pennington, Principal, Business Strategy, Microsoft

Next-Generation Customer Experience Chief Customer Officer
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Beyond Journey Maps, Delivering Mass Personalization at Scale

Beyond Journey Maps, Delivering Mass Personalization at Scale

Dr. Natalie Petouhoff
Vice President and Principal Analyst, Constellation Research
Constellation Research

Role: Vice President and Principal Analyst focusing on the IOT of Customer Experience and how the cloud is driving more flexible, agile, and robust customer service and customer experiences. In-app or in device customer service is the future. Coverage Areas: Next Generation Customer, Digital Marketing Transformation Bio:&nbsp;As a Vice President and Principal Analyst at Constellation Research, Inc, Petouhoff works with Fortune 100 and 500’s Senior Leadership teams to create strategic customer experience (marketing, sales and service)&nbsp;solutions which engage customers, build brands and grow businesses. Combining her experience as a former Forrester software analyst, PWC systems integrator and change management consultant, Petouhoff leads executive workshops to discuss to not only…...

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Engaging customers and employees in the digital age. Panelists: Andrea Chin, SVP, Global O&T Transformation PMO, Citibank Mobile & Tablet PMO and Robin Jenkins, Regional Marketing Manager, RMH Franchise Corporation.

New C-Suite Future of Work Next-Generation Customer Experience Chief Customer Officer Chief People Officer Chief Digital Officer
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2014 SuperNova Award Ceremony

2014 SuperNova Award Ceremony

Announcing the winners of the 2014 SuperNova Awards. View the SuperNova Award profiles here. 

Data to Decisions Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Chief Customer Officer Chief Digital Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer
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The Dark Side of Technology: Mounting Pressure on a Global Scale

The Dark Side of Technology: Mounting Pressure on a Global Scale

John Hagel III describes the realities of a technology-driven economy : mounting pressure on workers and declining returns to capital, and offers his vision of the future.

Future of Work Marketing Transformation Matrix Commerce Next-Generation Customer Experience Chief Customer Officer Chief Executive Officer Chief People Officer Chief Digital Officer
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Marketing Funnels Are Dead, What's Next?

Marketing Funnels Are Dead, What's Next?

Dr. Natalie Petouhoff
Vice President and Principal Analyst, Constellation Research
Constellation Research

Role: Vice President and Principal Analyst focusing on the IOT of Customer Experience and how the cloud is driving more flexible, agile, and robust customer service and customer experiences. In-app or in device customer service is the future. Coverage Areas: Next Generation Customer, Digital Marketing Transformation Bio:&nbsp;As a Vice President and Principal Analyst at Constellation Research, Inc, Petouhoff works with Fortune 100 and 500’s Senior Leadership teams to create strategic customer experience (marketing, sales and service)&nbsp;solutions which engage customers, build brands and grow businesses. Combining her experience as a former Forrester software analyst, PWC systems integrator and change management consultant, Petouhoff leads executive workshops to discuss to not only…...

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Panelists discuss next generation marketing techniques. Panelists: Sandeep Dadlani, Executive Vice-President and Global Head of the Retail, CPG and Logistics Unit, Infosys; Bill Dolby, Sr. Director of Sales Operations, RingCentral; Joe Hughes, EY Principal-Americas IT Advisory Emerging & Cloud Applications Leader, E&Y

Marketing Transformation Chief Marketing Officer
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The Future of Marketing With Suresh Vittal of Adobe

The Future of Marketing With Suresh Vittal of Adobe

R "Ray" Wang
Principal Analyst and Founder
Constellation Research

R “Ray” Wang is the CEO of Silicon Valley-based Constellation Research Inc. He co-hosts DisrupTV, a weekly enterprise tech and leadership webcast that averages 50,000 views per episode and blogs at www.raywang.org. His ground-breaking best-selling book on digital transformation, Disrupting Digital Business, was published by Harvard Business Review Press in 2015. Ray's new book about Digital Giants and the future of business, titled, Everybody Wants to Rule The World was released in July 2021. Wang is well-quoted and frequently interviewed by media outlets such as the Wall Street Journal, Fox Business, CNBC, Yahoo Finance, Cheddar, and Bloomberg. Short Bio R “Ray” Wang (pronounced WAHNG) is the Founder, Chairman, and Principal Analyst of Silicon Valley-based Constellation Research Inc. He…...

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R "Ray" Wang interviews Suresh Vittal, Vice President, Product Marketing & Strategy, Adobe Marketing Cloud. 

Marketing Transformation Chief Customer Officer Chief Marketing Officer
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Infusing a Culture of Innovation in an Age of Digital Transformation

Infusing a Culture of Innovation in an Age of Digital Transformation

Andy Mulholland
Andy Mulholland
Vice President and Principal Analyst, Constellation Research
Constellation Research

Andy Mulholland is Vice President and Principal Analyst focusing on cloud business models. Formerly the Global Chief Technology Officer for the Capgemini Group from 2001 to 2011, Mulholland successfully led the organization through a period of mass disruption. Mulholland brings this experience to Constellation’s clients seeking to understand how Digital Business models will be built and deployed in conjunction with existing IT systems. Coverage Areas Consumerization of IT &amp; The New C-Suite: BYOD, Internet of Things, IoT, technology and business use Previous experience: Mulholland co authored four major books that chronicled the change and its impact on Enterprises starting in 2006 with the well-recognised book ‘Mashup Corporations’ with Chris Thomas of Intel. This was followed in…...

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Andy Mulholland discovers how non-technology companies are transforming in response to digital disruption.  Panelists: Jason Maynard, Wells Fargo; Brook Colangelo, SVP and CIO, Houghton Mifflin Harcourt; Jos Greeve, IT Manager, Boers & Co FineMetalworking Group; Gordon Smith, Supervisor Client Hardware Engineering & Mobile Team, Intermountain Healthcare

Tech Optimization Chief Information Officer Chief Digital Officer
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The Chief Digital Officer - The Future of Innovations, Business Model Disruption, and Digital Leadership

The Chief Digital Officer - The Future of Innovations, Business Model Disruption, and Digital Leadership

What's it like to have one of the enterprise's hottest jobs? CDOs Ganesh Bell, GE; and Peter Kim, Chiel Worldwide discuss the trials and realities of global Chief Digital Officers. 

Future of Work Marketing Transformation New C-Suite Next-Generation Customer Experience Chief Digital Officer
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Navigating the Balance Between Technology Optimization and Innovation

Navigating the Balance Between Technology Optimization and Innovation

R "Ray" Wang
Principal Analyst and Founder
Constellation Research

R “Ray” Wang is the CEO of Silicon Valley-based Constellation Research Inc. He co-hosts DisrupTV, a weekly enterprise tech and leadership webcast that averages 50,000 views per episode and blogs at www.raywang.org. His ground-breaking best-selling book on digital transformation, Disrupting Digital Business, was published by Harvard Business Review Press in 2015. Ray's new book about Digital Giants and the future of business, titled, Everybody Wants to Rule The World was released in July 2021. Wang is well-quoted and frequently interviewed by media outlets such as the Wall Street Journal, Fox Business, CNBC, Yahoo Finance, Cheddar, and Bloomberg. Short Bio R “Ray” Wang (pronounced WAHNG) is the Founder, Chairman, and Principal Analyst of Silicon Valley-based Constellation Research Inc. He…...

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Find out how leading technology companies promote innovation in an era of IT budget cuts. Panelists: Jean-Claude Viollier, Corporate VP, Capgemini; Pam Murphy, Chief Operating Officer, Infor; Jon Roskill, CEO, Acumatica

Tech Optimization Chief Information Officer
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