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Explore our latest publications, videos and analysis to stay ahead of technology trends.
Customer Story
April 21, 2026

Certinia Launches Veda AI Agent Suite

Future of Work
Certinia recently launched Veda, an intelligent operations engine comprising a suite of AI agents and actions that sit on top of its professional services automation (PSA) platform.
Larry Dignan
Customer Story
April 20, 2026

Zillow Bets on Content, Context, Data Flywheel as AI Differentiator

Data to Decisions
Zillow, a leading real estate marketplace and media company, is betting that AI will be a boon to its business, both internally and in customer experiences, thanks to a hefty dose of proprietary data, context, and the ability to tailor its own large language models (LLMs).
Larry Dignan
Analyst Blog

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Enterprise research, distilled. Real-time analysis from the Constellation pipeline.
Analyst Blog
April 27, 2026

AI Skills, Part 1: Experience over Expertise

Board Strategy
The market still talks about AI talent as if it were a shopping list of talent that we are seeking. Alas, enterprises should not be looking for a clean inventory of discrete AI ski...
Esteban Kolsky
insights live
Constellation Research Insights
Explore our latest publications, videos and analysis to stay ahead of technology trends with your editor Larry Dignan
Freshworks starts landing bigger deals in Q1
Data to Decisions
May 05, 2026

Freshworks starts landing bigger deals in Q1

Freshworks reported strong first quarter results and said it landed the two largest deals in its history due to competitor displacements. Freshworks also raised its outlook for the second quarter and 2026....
ServiceNow Knowledge 2026: AI Control Tower, Action Fabric, Autonomous Workforce and more
Data to Decisions
May 05, 2026

ServiceNow Knowledge 2026: AI Control Tower, Action Fabric, Autonomous Workforce and more

ServiceNow expanded its AI Control Tower with new integrations, observability and governance tools and features to measure the value of AI agents. The company also expanded its autonomous security and risk efforts via the acquisition of Armis and scaled its Autonomous Workforce lineup. ServiceNow also launched the Serv...
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May 06, 2026

Why Chirag Mehta is going to Miro's Canvas 2026

Future of Work
AI is making everyone faster. That part is largely solved. A product manager can pressure test an idea in minutes. A designer can generate concepts almost instantly. An engineer can explore multiple implementation paths faster than ever before. Individual productivity gains from AI are real and measurable....
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