Next-Generation Customer Experience

Analyst Blog

February 17, 2017

IBM Next Steps With Machine Learning: Mainframe and Power

Tech Optimization

IBM Machine Learning for z/OS could be a boon to big banks and insura...

Doug Henschen

Insights News

February 13, 2017

Salesforce Rolls Out Einstein AI for Service Cloud

Future of Work

Salesforce's Einstein AI technology has surfaced in its Service Cloud product suite as the company moves to embed AI in all of its applications. Here are the key details from S...

Chris Kanaracus

Analyst Blog

February 9, 2017

SAP Capital Markets and S/4HANA Update

Data to Decisions

...

Holger Mueller

Analyst Blog

February 8, 2017

Executive Profile: Healthcare VP, Chief Information & Digital Officer

Data to Decisions

We've started an innovative leadership research project wi...

Analyst Blog

February 4, 2017

Event Report – ADP ReThink – Great event and value coming for customers

Future of Work

...

Holger Mueller

DisrupTV

February 3, 2017

Radical Candor, Gamified Engagement & Purpose-Led Marketing | DisrupTV Ep. 47

Future of Work

Perry Hewitt, Kim Scott Kris Duggan dive into how authenticity, gamification, and mission-driven marketing reshape how companies lead and engage. ...

Insights News

January 30, 2017

Fitbit Pivots Toward Data-Centric Business Model: The Lessons for All Enterprises

Next-Generation Customer Experience

Fitbit's preliminary Q4 numbers are in, and to say the least they're looking a little flabby. In fact, the connected health vendor's financials are so out of shape that it's plan...

Chris Kanaracus

Doug Henschen

R "Ray" Wang

Analyst Blog

January 30, 2017

NRF Retail's Big Show 2017 Event Report - How Not to Get "Amazon'd"

Marketing Transformation

It’s been four years since I attended the National Retail Federation’s (NRF...

Cindy Zhou

Insights News

January 26, 2017

Apple Poised to Join Partnership on AI in Boost to Interoperability

Future of Work

A big name in tech was conspiciously missing from the list of companies that formed the Partnership on AI last year—Apple. But now Apple is reportedly planning to join the resear...

Chris Kanaracus

Alan Lepofsky

Insights News

January 25, 2017

Google's Instant Apps Now Available for Early Testing

Future of Work

One of the most talked-about announcements from last year's Google I/O developer conference, Android Instant Apps, are getting closer to production-ready status and they hold big...

Chris Kanaracus

Holger Mueller

Analyst Blog

January 25, 2017

Digital Workflows a Key Part of a Digital Transformation

Future of Work

New research report, ...

Analyst Blog

January 23, 2017

Oracle Preps AI Apps, Next Steps for Data Cloud

Data to Decisions

Oracle will launch the first of its machine-learning powered Adaptive...

Doug Henschen

Analyst Blog

January 22, 2017

Zoom Video Conferencing Raises $100M

Future of Work

On Jan 17, web-conferencing vendor ...

Alan Lepofsky

Orbits Blog

January 19, 2017

Wordfence Launches Cyber Attack Activity Report

Next-Generation Customer Experience

No matter whether you run a personal blog or a professional we...

Gavin Heaton

Analyst Blog

January 18, 2017

NRF Big Show 2017 Spotlights Data-Driven Imperatives

Innovation & Product-led Growth

The National Retail Federation Big Show 2017 underscored the importan...

Doug Henschen

DisrupTV

January 17, 2017

DisrupTV at Davos: AI, Future of Work & Enterprise Strategy from the Frontlines

Data to Decisions

Join R “Ray” Wang, Naveen Rajdev (CMO, Wipro), and Alan Lepofsky as they debate AI’s role in work, enterprise strategy, and growth at Davos 2017. ...

DisrupTV

January 13, 2017

Reinventing Customer Delight, Service Strategy & Tech Trends | DisrupTV Ep. 44

Future of Work

See how Mike Quindazzi, Patricia O’Connell, and Larry Dignan unpack customer experience, service design, and digital disruption in this episode of DisrupTV. ...

Insights News

January 11, 2017

SAP User Group Survey Uncovers Telling Details of S/4HANA, HANA Cloud Platform Adoption, Awareness

Next-Generation Customer Experience

SAP is always keen to highlight the latest adoption figures for its S/4HANA software suite, as well as HANA Cloud Platform, its entry into the PaaS (platform as a service) market...

Chris Kanaracus

Analyst Blog

January 11, 2017

Alexa steals the show at CES, provides missing link in consumer IoT

Next-Generation Customer Experience

...

January 10, 2017

CEN Member Chat: The State of Digital Transformation Remains Healthy

Data to Decisions

Gain 5 pointers on enterprise trends in digital transformation from lt;a href=quot;/users/r-ray-wangquot;gt;R quot;Rayquot; Wanglt;/agt; and what it means for your business. If you...

R "Ray" Wang

January 10, 2017

CEN Member Chat: Trends for 2017 - Using the AstroCharts for Strategic Planning

Data to Decisions

Know the Most Relevant Enterprise Technology Trends for 2017. Gain key support from Constellation Research's recognized industry analyst experts on your strategic planning. If ...

R "Ray" Wang

Analyst Blog

January 9, 2017

Atlassian Acquires Trello for $425M: Will It Remain Free?

Next-Generation Customer Experience

As most acquisitions start out with the “ideal” that the product will remain ...

Analyst Blog

January 9, 2017

Culture as a Differentiator in Corporate and Employer Branding - Learnings from Salesforce

Marketing Transformation

I attended Salesforce's Analyst Event in San Francisco last week and beyond...

Cindy Zhou

Analyst Blog

January 6, 2017

Salesforce Has A Platform Vision - Progress Report from Analyst Day

Next-Generation Customer Experience

...

Holger Mueller

Subscribe to Next-Generation Customer Experience