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Insights News
January 06, 2017

The FTC's IoT Security Contest Could Spark Much-Needed Innovative Ideas

Next-Generation Customer Experience
IoT security—or the relative lack thereof—was a big story in 2016, with vulnerabilities in connected devices leading to major cyberattacks, such as the Mirai botnet that crippled...
Chris Kanaracus
Andy Mulholland
Steve Wilson
December 14, 2016

How to Deliver Great Customer Experience

Next-Generation Customer Experience
Dr. Natalie Petouhoff, VP and Principal Analyst, Constellation Research, Inc. describes rising customer expectations and the importance of offering good customer service to create ...