Next-Generation Customer Experience

Insights News

December 13, 2016

Salesforce Service Cloud Gains Chatbots, Facebook Messenger and SMS with LiveMessage

Salesforce has rolled out LiveMessage, which provides Service Cloud customers with messaging capabilities for SMS and Facebook Messenger, as well as support for both native and t...

Chris Kanaracus

Insights News

December 12, 2016

Bluetooth 5 Arrives: What It Means for IoT

Next-Generation Customer Experience

The fifth generation of the Bluetooth wireless communication standard has been ratified, and its advancements should help spur even more activity around IoT (Internet of Things)....

Chris Kanaracus

Andy Mulholland

Analyst Blog

December 12, 2016

Why A Bi-Modal Approach to Digital Transformation Is Just Stupid

Next-Generation Customer Experience

...

R "Ray" Wang

December 08, 2016

Connected Enterprise 2016 - Mixed Reality And The Future Ahead

Data to Decisions

Augmented reality and virtual reality are blending as analog and digital converge. Silicon Valley icon, Robert Scoble explains how technology will impact our view of reality in the...

December 08, 2016

Connected Enterprise 2016 - Humanizing Digital

Future of Work

The digital world often seems cold and harsh. What can be done to humanize digital and promote inclusion despite the digital divide ahead?lt;brgt; lt;brgt; Moderator: Holger Mu...

Holger Mueller

December 08, 2016

Connected Enterprise 2016 - Digital Health

Future of Work

Join industry experts and learn how digital transformation is transforming all parts of the healthcare system from device manufacturers, delivery organizations, providers, and paye...

December 08, 2016

Connected Enterprise 2016 - Fireside Chat with Naveen Rajdev

Next-Generation Customer Experience

No holds barred interview with Naveen Rajdev of Wipro ...

R "Ray" Wang

Insights News

December 08, 2016

Microsoft CEO Nadella Outlines Initial Integration Plans for LinkedIn

Data to Decisions

Now that Microsoft's $26.2 billion purchase of LinkedIn is a done deal, CEO Satya Nadella has spelled out some much-anticipated details surrounding plans to integrate the compani...

Chris Kanaracus

Doug Henschen

Insights News

December 07, 2016

Microsoft Drops Standalone Conference for Business Leaders: What It Means

Future of Work

Microsoft is making some changes to its event lineup for 2017, with the biggest one being the cancellation of the Envision conference for business leaders previously slated for Feb...

Chris Kanaracus

R "Ray" Wang

Analyst Blog

December 06, 2016

Next Generation DMPs Key to Cross-Channel Marketing

Marketing Transformation

I’m in the final stages of publishing two reports on Mobile Marketing and m...

Cindy Zhou

Analyst Blog

December 06, 2016

Editor's Picks: Constellation's Curated Reading List for Executives

Innovation & Product-led Growth

Since it's the season of giving...have you seen this CNET article on ...

Orbits Blog

December 06, 2016

Democratizing Large Enterprise Chatbots for Small Businesses

Next-Generation Customer Experience

I must confess, I am a bit of a nut about chatbots....

December 06, 2016

Connected Enterprise 2016 - The 3rd Annual Digital Sports Panel

Data to Decisions

Big brands, small organizations, and huge expectations converge on this digital sports panel. Gain the latest insights on how digital transforms the sports business. Hear perspecti...

Analyst Blog

December 06, 2016

Cloud BI and Analytics Options Aren’t Just for Cloud Data

Data to Decisions

Exploit cloud advantages and data from on-premises, external sources ...

Doug Henschen

December 05, 2016

Connected Enterprise 2016 - The Secrets of Organizational Storytelling

Marketing Transformation

Organizational storytelling is an emerging practice that early adopter organizations are using to communicate with their employees and customers. The practice of storytelling, help...

December 03, 2016

Connected Enterprise 2016 - The Digital Transformation of Higher Ed

Future of Work

Learn how digital disruption transforms higher education. Understand the forces impacting universities, educators, and students as new learning technologies transform business mode...

December 03, 2016

Connected Enterprise 2016 - Fireside Chat with James Staten, Microsoft

Next-Generation Customer Experience

Join R quot;Rayquot; Wang for an in-depth fire side chat with James Staten of Microsoft. Moderator: R quot;Rayquot; Wanglt;brgt; Chief Strategist, Cloud Engineering at Micros...

R "Ray" Wang

Analyst Blog

December 01, 2016

AWS Analytic and AI Services Are No Surprise, But They Will Succeed

Data to Decisions

Amazon Web Services is following in competitor’s footsteps with Athen...

Doug Henschen

November 29, 2016

Connected Enterprise 2016- Fireside Chat with Christina Kosmowski, Salesforce and Kim Smith, Capgemini

Next-Generation Customer Experience

...

R "Ray" Wang

November 29, 2016

Connected Enterprise 2016 - From Sensors To Smart Services, How IOT Drives Digital Business and CX

Next-Generation Customer Experience

The internet of things (IoT) is more than just sensors and devices. As organizations and brands gain context from IoT, they improve relevancy and slowly earn the permission to enga...

Analyst Blog

November 28, 2016

Monday's Musings: Secrets Behind Building Any AI Driven Smart Service

Data to Decisions

...

R "Ray" Wang

November 21, 2016

Connected Enterprise 2016 - Lessons Learned From Digital Leaders

Data to Decisions

Digital leaders face a number of challenges including defining new roles for themselves, evangelizing digital business models, and delivering value. Learn how these seasoned digita...

R "Ray" Wang

Analyst Blog

November 20, 2016

What is your Twitter Persona?

Next-Generation Customer Experience

...

Holger Mueller

Insights News

November 18, 2016

Salesforce's Q3: The Key Takeaways

Marketing Transformation

Salesforce reported its third-quarter results on Thursday, with numbers that well exceeded analysts' expectations. Of more interest to many customers than the dollars and cents is ...

Chris Kanaracus

Subscribe to Next-Generation Customer Experience