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Insights News
November 18, 2016

Verint Systems Acquires OpinionLab for Customer Engagement

Next-Generation Customer Experience
Verint Systems is moving deeper into customer engagement with the purchase of OpinionLab, which offers a system for collecting customer feedback in real time. Terms of the deal wer...
Chris Kanaracus
Insights News
November 16, 2016

GE Digital Pushes the IoT Envelope at Mind + Machines

Data to Decisions
Every tech vendor is sure to line up significant announcements for their high-profile conferences, but GE Digital may have overachieved this week in conjunction with its IoT-focuse...
Chris Kanaracus
Andy Mulholland
Insights News
November 14, 2016

GE Buys ServiceMax for $915 Million: What It Means

Data to Decisions
General Electric is plunking down $915 million to acquire field service software vendor ServiceMax, in a move that should strengthen its already robust IoT (Internet of Things) str...
Chris Kanaracus
Insights News
November 10, 2016

Inbound 2016: How Marketing Savvy Decided the Presidential Election

Marketing Transformation
The shock waves from Donald Trump's victory over Hillary Clinton in this year's historic presidential election won't fade for quite a while, and Trump's presidency has yet to even ...
Chris Kanaracus
Cindy Zhou
Insights News
November 10, 2016

Adobe Buys TubeMogul for Video Ads: What It Means

Marketing Transformation
Adobe is beefing up its Marketing Cloud product family with the $540 million acquisition of TubeMogul, maker of a video advertising platform. Here are the key details from Adobe's ...
Chris Kanaracus
Insights News
October 26, 2016

CCE 2016 Day One: Moving Beyond the Hype of Blockchain

Matrix Commerce
Blockchain was a featured topic of discussion on the opening day of Constellation Research's Connected Enterprise 2016 event, with expert panelists exchanging perspectives on wheth...
Chris Kanaracus
Insights News
October 06, 2016

Dreamforce 2016 Reflects Salesforce's Shift to Service-Enablement

Next-Generation Customer Experience
There was something different about this year's Dreamforce conference. Sure, it was massive, with 170,000 people in attendance and reportedly millions more online. And yes, Salesfo...
Chris Kanaracus
Andy Mulholland
Insights News
October 04, 2016

Salesforce Acquires Krux for Marketing Cloud

Next-Generation Customer Experience
Salesforce has continued its string of acquisitions with the purchase of data management platform vendor Krux, in a deal worth about $700 million in cash and stock. The Krux acquis...
Chris Kanaracus
Cindy Zhou
Analyst Blog
October 04, 2016

Applying Design Thinking to Sales

Next-Generation Customer Experience
I just published my first solo report as an analyst, ...
Cindy Zhou
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