Next-Generation Customer Experience

Analyst Blog

February 04, 2017

Event Report – ADP ReThink – Great event and value coming for customers

Future of Work

...

Holger Mueller

DisrupTV

February 03, 2017

Radical Candor, Gamified Engagement & Purpose-Led Marketing | DisrupTV Ep. 47

Future of Work

Perry Hewitt, Kim Scott &amp; Kris Duggan dive into how authenticity, gamification, and mission-driven marketing reshape how companies lead and engage.

Insight News

January 30, 2017

Fitbit Pivots Toward Data-Centric Business Model: The Lessons for All Enterprises

Next-Generation Customer Experience

Fitbit's preliminary Q4 numbers are in, and to say the least they're looking a little flabby. In fact, the connected health vendor's financials are so out of shape that it's plan...

Chris Kanaracus

Doug Henschen

R "Ray" Wang

Analyst Blog

January 30, 2017

NRF Retail's Big Show 2017 Event Report - How Not to Get "Amazon'd"

Marketing Transformation

It's been four years since I attended the National Retail...

Cindy Zhou

Insight News

January 26, 2017

Apple Poised to Join Partnership on AI in Boost to Interoperability

Future of Work

A big name in tech was conspiciously missing from the list of companies that formed the Partnership on AI last year'sApple. But now Apple is reportedly planning to join the resea...

Chris Kanaracus

Alan Lepofsky

Insight News

January 25, 2017

Google's Instant Apps Now Available for Early Testing

Future of Work

One of the most talked-about announcements from last year's Google I/O developer conference, Android Instant Apps, are getting closer to production-ready status and they hold big...

Chris Kanaracus

Holger Mueller

Analyst Blog

January 25, 2017

Digital Workflows a Key Part of a Digital Transformation

Future of Work

New research report, ...

Analyst Blog

January 23, 2017

Oracle Preps AI Apps, Next Steps for Data Cloud

Data to Decisions

Oracle will launch the first of its machine-learning powered Ada...

Doug Henschen

Analyst Blog

January 22, 2017

Zoom Video Conferencing Raises $100M

Future of Work

On Jan 17, web-conferencing vendor ...

Alan Lepofsky

Orbits Blog

January 19, 2017

Wordfence Launches Cyber Attack Activity Report

Next-Generation Customer Experience

No matter whether you run a personal blog or a professional we...

Gavin Heaton

Analyst Blog

January 18, 2017

NRF Big Show 2017 Spotlights Data-Driven Imperatives

Innovation & Product-led Growth

The National Retail Federation Big Show 2017 underscored the importan...

Doug Henschen

DisrupTV

January 17, 2017

DisrupTV at Davos: AI, Future of Work & Enterprise Strategy from the Frontlines

Data to Decisions

Join R “Ray” Wang, Naveen Rajdev (CMO, Wipro), and Alan Lepofsky as they debate AI’s role in work, enterprise strategy, and growth at Davos 2017.

DisrupTV

January 13, 2017

Reinventing Customer Delight, Service Strategy & Tech Trends | DisrupTV Ep. 44

Future of Work

See how Mike Quindazzi, Patricia O’Connell, and Larry Dignan unpack customer experience, service design, and digital disruption in this episode of DisrupTV.

Insight News

January 11, 2017

SAP User Group Survey Uncovers Telling Details of S/4HANA, HANA Cloud Platform Adoption, Awareness

Next-Generation Customer Experience

SAP is always keen to highlight the latest adoption figures for its S/4HANA software suite, as well as HANA Cloud Platform, its entry into the PaaS (platform as a service) market...

Chris Kanaracus

Analyst Blog

January 11, 2017

Alexa steals the show at CES, provides missing link in consumer IoT

Next-Generation Customer Experience

...

January 10, 2017

CEN Member Chat: The State of Digital Transformation Remains Healthy

Data to Decisions

R "Ray" Wang

January 10, 2017

CEN Member Chat: Trends for 2017 - Using the AstroCharts for Strategic Planning

Data to Decisions

R "Ray" Wang

Analyst Blog

January 09, 2017

Atlassian Acquires Trello for $425M: Will It Remain Free?

Next-Generation Customer Experience

As most acquisitions start out with the “ideal” that the product will remain ...

Analyst Blog

January 09, 2017

Culture as a Differentiator in Corporate and Employer Branding - Learnings from Salesforce

Marketing Transformation

I attended Salesforce's Analyst Event in San Francisco last week ...

Cindy Zhou

Analyst Blog

January 06, 2017

Salesforce Has A Platform Vision - Progress Report from Analyst Day

Next-Generation Customer Experience

...

Holger Mueller

Insight News

January 06, 2017

The FTC's IoT Security Contest Could Spark Much-Needed Innovative Ideas

Next-Generation Customer Experience

IoT security'sor the relative lack thereof'swas a big story in 2016, with vulnerabilities in connected devices leading to major cyberattacks, such as the Mirai botnet that crippl...

Chris Kanaracus

Andy Mulholland

Steve Wilson

Insight News

January 05, 2017

Gartner Acquires CEB In $3.3 Billion Deal, Eyes Expanded Footprint in Enterprises

Future of Work

Gartner has agreed to buy consulting firm CEB for $2.6 billion in cash and stock in a deal that will broaden Gartner's departmental reach within enterprises. Gartner will also as...

Chris Kanaracus

R "Ray" Wang

Analyst Blog

December 31, 2016

Q4 2016 NextGen Apps Developments & Trends Shootout

Data to Decisions

...

Holger Mueller

Analyst Blog

December 30, 2016

Q3 2016 Future of Work Developments & Trends Shootout

New C-Suite

...

Holger Mueller

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