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Insight News
October 06, 2016

Dreamforce 2016 Reflects Salesforce's Shift to Service-Enablement

Next-Generation Customer Experience
There was something different about this year's Dreamforce conference. Sure, it was massive, with 170,000 people in attendance and reportedly millions more online. And yes, Salesfo...
Chris Kanaracus
Andy Mulholland
Insight News
October 04, 2016

Salesforce Acquires Krux for Marketing Cloud

Next-Generation Customer Experience
Salesforce has continued its string of acquisitions with the purchase of data management platform vendor Krux, in a deal worth about $700 million in cash and stock. The Krux acquis...
Chris Kanaracus
Cindy Zhou
Analyst Blog
October 04, 2016

Applying Design Thinking to Sales

Next-Generation Customer Experience
I just published my first solo report as an analyst, ...
Cindy Zhou
Insight News
October 03, 2016

IBM Launches Watson-Powered, Interactive Ads

Marketing Transformation
IBM is betting that online advertisements can actually inform and engage with consumers, rather than irritate them, with the help of its Watson cognitive computing platform. This w...
Chris Kanaracus
Cindy Zhou
Insight News
September 16, 2016

IBM Syncs Up Watson IoT with Drones: What It Means

Future of Work
The IoT (Internet of Things) is all about creating new business models. IBM sees potential in pairing its Watson IoT platform with aerial drones, as IDG News Service reports:AI-pow...
Chris Kanaracus
Andy Mulholland
Insight News
September 16, 2016

Oracle's Q1: The Key Takeaways

Data to Decisions
Oracle's first-quarter results are in, with figures that slightly disappointed Wall Street. But as usual, the accompanying earnings conference call provided a number of nuggets tha...
Chris Kanaracus
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