Home Depot's second quarter results included a bevy of items focused on customer experience. Sales in the second quarter were $47.9 billion, up 5.7% from a year ago. CFO Richard McPhail said the company's customers continue to engage in home improvement projects, but are refraining from big projects.
What Home Depot can control is its experience. Here's a look at the takeaways:
- Magic Apron is evolving. Associates are using the Magic Apron app to navigate stores, find products and answer questions quickly.
- Home Depot is stepping up Express Delivery efforts.
- Digital sales in the second quarter were up 11% from a year ago.