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Analyst Blog
July 17, 2026

The CEO’s AI Dashboard, Part 6: Economics of AI

Board Strategy
I want to focus on the part of the AI discussion that is quickly becoming the least useful and the most necessary at the same time: economics. Most organizations now know they need an AI budget. Far fewer know how that budget should be structured, what value it should produce, or how to decide whether the spending is w...
Esteban Kolsky
Analyst Blog
July 17, 2026

The CEO’s AI Dashboard, Part 5: Governance

Board Strategy
I want to focus on the area that will determine how much autonomy the enterprise is actually willing to grant AI: governance. Governance for AI is not an extension of traditional enterprise technology governance. Enterprise systems usually support decisions, record activity, and enforce process – but with human supervi...
Esteban Kolsky
Analyst Blog
July 1, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. But it is time to debunk a c...
Liz Miller
Analyst Blog
June 29, 2026

The CFO-CMO Dynamic: Avoiding the Trap of Misunderstanding

Marketing Transformation
The CMO and CFO have struggled with the age old issue of trying to get a square peg and a round hole to see eye to eye. Thanks to a recent conversation with Pegasystem's CFO, Ken S...
Liz Miller
Analyst Blog
June 26, 2026

Rethinking CRM as a New System of Action

Revenue & Growth Effectiveness
What we are seeing is a shift in how CRM systems can generate value and improve business outcomes. As humans and AI agents start to work together across CRM use cases, CRM systems ...
Martin Schneider
Analyst Blog
June 15, 2026

The CEO’s AI Dashboard, Part 3: Data Readiness

Board Strategy
I want to move from business value to the condition that usually determines whether that value appears at all: data readiness. Enterprises still talk about data readiness as though...
Esteban Kolsky
Analyst Blog
June 9, 2026

Meet the 150 Visionaries Shaping the AI-Powered Future

Data to Decisions
We’re thrilled to unveil the 2026–2027 Artificial Intelligence 150 (AI150), a distinguished group of executive leaders who are setting the pace for enterprise AI transformation....
Analyst Blog
June 7, 2026

CEO's AI Dashboard Series: Business Value (#2)

I want to start the series with the most abused term in the AI discussion: value. Many enterprises still talk about AI value as though it comes from replacing people or automating ...
Esteban Kolsky
Analyst Blog
June 3, 2026

The CEO’s AI Dashboard (a series begins)

Board Strategy
In this issue, I want to introduce the framework I will use over the next two months to discuss how CEOs can plan, manage, and adjust AI strategy. AI strategy is now sitting at the...
Esteban Kolsky