Netflix is reportedly studying data to see why viewers quit shows after the first season. Some shows see a 30% to 70% drop. I'll save Netflix some time on the data crunching.
1. There aren't a lot of shows that necessitate a long-term investment. Netflix is way mediocre.
2. The CX is terrible and if you can avoid Netflix you will.
3. Why is the CX so terrible? It's one thing to have to tell your credit card company when you're traveling. It's another to tell Netflix. The hurdles, CX loops and general pain with explaining how you may have a second home that shouldn't require a second subscription is getting to be a bit much.
4. Netflix raises its prices regularly so expectations have gone past the algorithmic slop the streaming provider offers.
So go ahead and study the data, the but the short answer for Netflix is it kinda sucks.

