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Deeper Insights Provide More Personalized Customer Experiences via Mobile, In-Flight POS System
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Learn how Delta Air Lines enhanced customer experience and reduced lost revenue with a real-time, in-flight, wireless POS system powered by Microsoft Dynamics and Avanade.
Infosys’ First Outsider CEO Lands From Silicon Valley. On June 12th, 2014, Infosys announced that Dr. Vishal Sikka as the Chief Executive Officer and Managing Director (CEO & MD) of the company effective August 1, 2014. Dr. Sikka will be inducted as a whole-time director of the Board and CEO & MD (Designate) on June 14, 2014 (see Figure 1). The Global IT services firm also announced the following organizational changes:
Analyst Blog
[Event Report] My top takeaways from Sapphire. On the positive side: 1) HANA is the platform, Suite on HANA is the application 2) Simplified financials 3) HANA Energizes SAP. Top three concerns: 1) Cloud View 2) Renovating in flight 3) Financial Prospects. Overall a good Sapphire. HANA is working, the Suite is on HANA, the Verticals are coming and making things simpler is a welcome message for CEOs trying to tame complexity… But doing things simply is complex in itself.
Analyst Blog
IBM and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage clients across customer service, marketing and sales through data-driven insights and automated […]
Analyst Blog
I'm presenting a Constellation Research webinar next week on my latest research into "Big Privacy" (June 18th in the US / June 19th in Australia). I hope you can join us.
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Many Big Data and digital businesses proceed on the basis that all raw data is up for grabs. There is a particular widespread assumption that data in the "public domain" is free-for-all, and if you're clever enough to grab it, then you're entitled to extract whatever you can from it.
In the webinar, I'll try to show how some of these assumptions are naive. The public is increasingly alarmed about Big Data and averse to unbridled data mining. Excessive data mining isn't just subjectively 'creepy'; it can be objectively unlawful in many parts of the world. Conventional data protection laws turn out to be surprisingly powerful in in the face of Big Data. Data miners ignore international privacy laws at their peril!
Analyst Blog
Progress Software just announced its acquisition of Cincinnati-based Modulus. A very good move by Progress. On June 9, a whole lot of millennial developers will no longer be asking, ‘Progress who?’. My analysis of the acquisition.
Analyst Blog
For all the wondrous gains made in Artificial Intelligence, where Watson is now is the state-of-the art, A.I. remains algorithmic, and for that, it has inherent limitations that don't get enough attention. Computer Scientists and mathematicians have know for years that some surprisingly straightforward problems have no algorithmic solution.
And yet, predictably, futurists are jumping ahead to imagine "Watson apps" in which patients access the supercomputer for themselves, but will Watson be good enough to make it available direct to patients through an app, with no expert human mediation? Watson can answer questions, but good doctors ask a lot of questions too. When will this amazing computer be able to hold the sort of two-way conversation that we would call a decent "bedside manner"?
Analyst Blog
Disadvantage can shape an entire life. This short, animated film by The Smith Family called, David & the Big Heavy, follows the true story of a young boy struggling to cope with issues at home and school as his family adjusts to life in a new country.Watch and share and help change someone else’s story.
Analyst Blog
Apple upgraded itself on Monday, or so the papers say. They had their big yearly developer conference and announced a lot of interesting things. In some corners people cheered wildly, in other corners people booed and hissed, finding fault with every new feature, and then in the far corner, the enterprise folks just went about [...]
Analyst Blog
Brief overview of SAPPHIRENOW discusses the nature of innovation and what role the cloud plays in enabling the shift to digital transformation.
Video
In this post panel debrief, R "Ray" Wang shares his insights regarding the future of the cloud and shares how the cloud enables the transformation to digital.
Analyst Blog
Maybe this will make you think twice before you post your next selfie
The latest Snowden revelations include the NSA's special programs for extracting photos and identifying from the Internet. Amongst other things the NSA uses their vast information resources to correlate location cues in photos -- buildings, streets and so on -- with satellite data, to work out where people are. Yet for all the fervor over the NSA surveillance, an ever greater scale of private sector surveillance has been going on for years in social media. With great pride, Facebook recently revealed its R&D in facial recognition. Last year Facebook tried to buy Snapchat for the spectacular sum of $3b. A fair price for a stock of raw data and image-generating platform. Nothing stops Snapchat -- or a new parent company -- running biometric facial recognition over the snaps as they pass through the servers, to extract additional "profile" information.
Analyst Blog
My top three takeaways from the keynote: 1) Simplicity makes a comeback 2) Ariba gets a boost 3) Fiori blossoms without the price tag...
Analyst Blog
The 80/20 rule tends to apply in all aspects of life, and it is certainly applying to social discovery, at least in terms of who “gets it” and who doesn’t. I say that because, when I talk to folks about social discovery, about 80% of them feel that it is a fringe issu
Analyst Blog
Here are my three top takeaways from the Day 1 Keynote: 1) Very good corporate DNA 2) Mobile matters 3) (True) Analytics
Analyst Blog
Individually and collectively, Tata Consultancy Services, Infosys, Wipro, HCL, Cognizant and others unmistakably revolutionalised the IT services marketplace. Most visibly this was through leveraging India and other offshore locations. Equally importantly was their focus on, and strength in, process and customer service improvements. This forced legacy vendors such as IBM, Capgemini, Accenture et al, to change rapidly to slow their revenue and reputational erosion.
Analyst Blog
REDMOND, Wash.
Analyst Blog
Microsoft Dynamics announced new capabilities in marketing, customer care and social listening are now globally available as part of the Microsoft Dynamics CRM spring wave of updates in 54 markets and 42 languages.
Want an example of how Marketers are using Microsoft Dynamics Marketing?
The PGA TOUR uses the new marketing automation solution to better organize its creative, media and trafficking activities and to provide improved reporting information to its sponsors. The video shows how the PGA TOUR uses Microsoft Dynamics Marketing to run marketing promotions across a wide array of media types year-round....
Analyst Blog
It’s that time of year when Mary Meeker releases her internet trends report. It’s the one that melts the internet.Now, I will leave you to your own devices to go through the 164 slides in your own time. There is plenty to read, review and digest.
Analyst Blog
Innovation has been fueling the recruiting industry for quite some time. And given the competitive nature of recruiting – one of the few areas in the HR practice where a professional can be fired pretty quickly for non-performance – it’s not a surprise.
Analyst Blog
Microsoft’s Platform DNA and Salesforce.com Quest For User Productivity Drive The Strategic Partnership
Analyst Blog
Constellation SuperNova Award Applications Are Open!
Applications are taken here and I can guarantee great feedback and an excellent network.
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Analyst Blog
In The Era Of Simplification, The Complex Still Remains Complex. More than 20,000 customers, partners, and prospects are expected to convene in Orlando, Florida for America’s SAP User Group (ASUG) and SAP’s annual conference known as Sapphire. Co-CEO Bill McDermott hopes to close a chapter in SAP’s history and open a new chapter as the sole CEO. As the market shifts to a world of digital business and digital transformation, Constellation expects many changes to be announced, some more cosmetic than others.
Analyst Blog
SAP’s Sapphire conference is coming next week, June 1st to 5th– so it’s time to get some thoughts down on what SAP should address this Sapphire. If you care – my takeaways of the 2013 Orlando Sapphire are here.
Analyst Blog