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Today at Salesforce Dreamforce in San Francisco, Microsoft and Salesforce joint announced future integrations between their two business collaboration platforms. While today integration is already available between Outlook and Salesforce, future integrations planned for preview in the second half of 2016 will include:...
Analyst Blog
Salesforce has revamped its Wave Analytics Cloud to embed insights directly into CRM, but the real winner for customers will be a bevy of new, pre-built sales, service and third-party analytic apps.
Analyst Blog
The major announcement at Dreamforce so far has been the Salesforce IoT cloud. The setup looks / sounds very much of what Salesforce unveiled a year ago for Wave, now Salesforce Analytics Cloud. My concern is that the architecture required for IoT is very different from a BI / Analytics ingestion architecture.
Analyst Blog
As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience”. Phones have become “the” selfie device, now this study shows consumers want that same personalized experience as a segment of one. Something that can be difficult to pull off in real-life, customers expect seamless […]
Analyst Blog
With Dreamforce in full swing in San Francisco, many of the key players in the Salesforce ecosystem have major announcements coming, too – one of them is Informatica, who updated us on new cloud capabilities.
Analyst Blog
Join me Thursday, October 8th, 2015 from 12 to 1 pm PT for a webinar on customer experience in a mobile world.Only 37% of US brands rate their ability to achieve their eCommerce goals as very effective. As a result, most brands lack the ability to convert a large balance of prospects into revenue producing, loyal customers who could continuously provide revenue for the brand. Better understanding the customer journey and engagement preferences can help eCommerce professionals deliver an in-store experience to their digital customers.
Analyst Blog
This morning Salesforce released information on what is likely going to be the most important announcement of this year’s Dreamforce user conference, currently taking place in San Francisco. A good first step by Salesforce, creating value for existing customers, but much more needs to follow to make Salesforce an IoT contender, and Salesforce App Cloud a veritable IoT platform contender. Maybe something Salesforce does not want to become. We will learn more at Dreamforce, stay tuned.
Analyst Blog
The judges' votes are in. Constellation Research is happy to announce the finalists for fifth annual SuperNova Awards for leaders in disruptive technology! The Constellation SuperNova Awards recognize the leaders and teams leading successful disruptive technology implementation projects.
Analyst Blog
Delivering Actionable Insights Across the Customer Success Platform - Glass half full - and half empty!This morning Salesforce announced the latest progress on their analytics platform - as part of the Salesforce Analytics Cloud. It is an important area to watch as Salesforce for a long time has not been competitive on the reporting, data exploration side.
Analyst Blog
Constellation Research names finalists for fifth annual disruptive technology leadership awards Silicon Valley, California, September 14, 2015— Constellation Research, Inc. the disruptive technology research and advisory firm announced the finalists for the fifth annual SuperNova Awards. The Constellation SuperNova Awards recognize the leaders and teams leading the most successful disruptive technology implementation projects.
Press Release
42% of manufacturers say big data and analytics as their highest priority in 2015. 56% of power distribution providers rank big data and analytics within their top three priorities for 2015. 61% of aviation companies consider big data and analytics their highest priority this year. Bottom line: Digital manufacturing strategies are gaining ground as manufacturers […]
Analyst Blog
The annual Dreamforce event is upon us - so before things get crazy - let's sort our some thoughts before the event, not in a long post, but a video.
Analyst Blog
Dealing With Tough Contract Negotiation ScenariosJoin me Thursday, September 24th, 2015 from 8 to 10 am PT for a webinar chat that shares best practices in building win-win relationships with Oracle
Analyst Blog
Here is a recap of some of the key news of the last week in the Social Business / Employee Collaboration / Future of Work world.Did I miss something big? Please post a link in the comments.
Analyst Blog
This morning IBM acquired StrongLoop - a key player in the nodejs space. Overall a good move by IBM, delivering on the API Economy vision, that was formulated about 2 years ago at the software units global analyst event. BYOL is powerful and will bring a large IaaS platform to nodejs developers courtesy of BlueMix and SoftLayer.
Analyst Blog
Alteryx Analytics 10.0 brings self-service data prep and analysis to high-scale platforms with in-database processing on Amazon Redshift, Cloudera Impala, Microsoft SQL Server, Oracle Database, Spark and Teradata. … Continue reading →
Analyst Blog
This morning Salesforce announced the Salesforce App Cloud, which brings consolidates Salesforce's efforts across multiple platforms - force.com, Saleforce1, Heroku etc. Salesforce is effectively announcing a cross cloud platform PaaS. The vendor is usually coy about admitting that Heroku runs on Amazon AWS, and the rest of Salesforce runs in Salesforce data centers. Now customers and partners can more easily build applications across both platforms, effectively creating the first multi-cloud PaaS.
Analyst Blog
There have been some massive improvements in the world of technology – with automated content and engagement platforms seeming to do amazing work. Just look at the journalism robots created by Associated Press that now publish around 3000 stories every quarter. This is journalism content “without a human byline”. It is a cocktail of 1 part excitement, 1 part absolute dread. After all, what happens when those “journo bots” turn their attention to marketing?It’s time for us to grapple with the future of marketing
Analyst Blog
R "Ray" Wang reveals how vendors are focusing on cloud revenue.
Video
A letter to the editor, Sydney Morning Herald, January 14, 2011. The ABC screened a nice documentary last night about Frank Gehry's UTS Business School building. The only thing spoiling the show was Sydney's rusted-on architecture critic Elizabeth Farrelly having another self conscious whinge. And I remembered that I wrote a letter to the Herald after she had a go at Gehry in 2011 after the design was unveiled. Where would sad little damp squib critics be without the 'starchitects' they love to hate?
Analyst Blog
In December of 2014 something weird began to happen: we were introduced (or rather, re-introduced since the concept has been around for some time) to embeddable apps and uses. Zendesk announced their embeddable API as a way to bring specific components from the application (like tickets and channel management) via widget into other applications. At the … Continue reading Embeddable Functions Are (Finally) Coming to Customer Service →
Analyst Blog
Wondering how to get the ROI out of your CRM software? There’s many things that will affect it. One is productivity and it’s affect on customer engagement. According to the Journal of Experimental Psychology,1 every time a user switches programs or applications, there is a 40 percent reduction in productivity. (1) What brands need is a design principle that allows organizations to manage their customer-facing activities in a single experience, with no need to export or switch, drastically reducing the time to completion and saving time by automating fundamental tasks...
Analyst Blog
Are we missing the bigger picture with IoT? I agree with Christopher Mims from the Wall Street Journal about the over smartening of banal items – plates, pans, drinking cup to name a few. Click here for the piece. Not every object in our every day lives need to be connected. However, as prices come down, use cases for some of these gadgets might become more appealing. Let’s look at some that @internetofshit highlighted...
Analyst Blog
Bottom line: Big data is providing supplier networks with greater data accuracy, clarity, and insights, leading to more contextual intelligence shared across supply chains.Forward-thinking manufacturers are orchestrating 80% or more of their supplier network activity outside their four walls, using big data and cloud-based technologies to get beyond the constraints of legacy Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) systems. For manufacturers whose business models are based on rapid product lifecycles and speed, legacy ERP systems are a bottleneck. Designed for delivering order, shipment and transactional data, these systems aren’t capable of scaling to meet the challenges supply chains face today.The ten ways big data is revolutionizing supply chain management include:...
Analyst Blog