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The need for customer experience to improve is not a myth. In fact, here’s why. Noted psychology researcher and writer Mihaly Csíkszentmihályi observed in 1998 that people who perform seamless, sequence-based activities on a regular basis are happier than people who don’t[i]. He coined the term “flow” to describe this behavior. With the advent of CoIT, […]
Analyst Blog
In this short video, I share my some thoughts on the recent data breach scandals rocking the US political scene, blaming tools, and taking accountability for the things you say and share.
Analyst Blog
I was in India this week on customer advisory and attending the Nasscom HR Summit in Chennai, I had the honor to keynote the event on Day 1 and moderate a panel on the synergy story between man and machine. All that gave me a good insight in the state of the Indian HR market, worth for a blog post.
Analyst Blog
Scaling SaaS, Messaging Platforms & Digital Influence | DisrupTV Ep. 25
In Episode 25 of DisrupTV, hosts R “Ray” Wang and Vala Afshar speak with:
Video
Workday says Platfora buy will bolster its petabyte-scale analysis capabilities. It’s good news for Workday customers, but Platfora customers should be prepared for change. … Continue reading →
Analyst Blog
The deadline is approaching for the first industry award to celebrate the leaders and teams who successfully apply emerging and disruptive technologies for their organizations.The era of digital disruption is upon us. Since the year 2000, 52 percent of the Fortune 500 has dropped off the list. Replaced, beaten, and bankrupted by the advancing forces of digital disruption. Digital technology has created a new business environment. Business giants that clung to the business models that produced success in the 20th century found themselves out of touch, outmaneuvered, and off the Fortune 500 list.This new business environment calls for leaders who can guide their organizations through the digital thicket. Leaders adept at selecting and championing technologies that enable digital transformation. Leaders who can craft and implement business models that harness the transformative power of disruptive technology.
Analyst Blog
This is the first in a series of posts on problems and challenges that I keep hearing from HR professionals as I make the rounds in the course of my work as an analyst and strategic advisor. Let’s kick off this series with Global HR. I'll highlight trends that make Global HR so important, then examine challenges and solutions to the overall domain.
Analyst Blog
Countless applications have been proposed for Blockchain to manage real world assets. The fatal flaw in all of these use cases is this: you cannot represent a physical thing on the blockchain without a trusted process carried out off-chain. Yet blockchain was expressly designed to get away from that.
Analyst Blog
Japanese conglomerate Softbank has plunked down $32.4 billion for ARM in a deal that takes advantage of a weakened pound while giving it control over the world's leading developer of smartphone chip designs.
Insight Blog
Dr. Natalie Petouhoff, Constellation Research VP & Principal Analyst, covers Data, Analytics, and the Internet of Things and spells out how to avoid a blind spot. Disrupt or be disrupted.
Video
Steve Wilson, Constellation Research VP & Principal Analyst provides in-depth views on the state of security and where it should be to keep astute leaders informed. He provides this after highlights on Constellation Insights offered by Chris Kanaracus, Constellation Research Managing Editor.
Video
While most applications of blockchain to date have focused on financial services, IBM is pushing the technology as ideal for supply chain monitoring, particularly to track items with high valure, as the Wall Street Journal reports:
Insight Blog
For years, Tor has been the network of choice for Internet users who want to remain anonymous while online. But in recent times, Tor's repuation has taken a hit after reports of severe vulnerabilities in the network.
Insight Blog
Future Trends, Financial Innovation & Data Storytelling | DisrupTV Ep. 24
In DisrupTV Episode 24, hosts R “Ray” Wang and Vala Afshar talk with:
Video
Doug Henschen, Constellation Research VP & Principal Analyst, shares his deep knowledge of Hadoop, examples of various industry use cases, and covers his latest research report after Chris Kanaracus reveals Constellation Insights' highlights.
Video
The deadline for the 2016 SuperNova Awards is August 8, 2016. In its sixth year, the Constellation SuperNova Awards will recognize nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies.
Analyst Blog
Premium Research
How to Calculate the ROI of Social Customer CareThis report provides an overview of how businesses can use social media to their benefit as well as how to calculate the return on investment (ROI) of social customer care. This report includes a framework for measuring ROI, discusses common metrics, and shows how to use some of those metrics in
ROI calculations.
IoT as a term defines a ubiquitous state of Internet connectivity, resulting in new forms of data driving interactions that create new competitive Business value. As is usually the case with innovative, transformation technologies, Startups have initially led the way in creating new products, markets and business cases across a wide spectrum of deployments. Now increasing market maturity as allowed a range of global corporations enter the IoT market and make their presence.
Analyst Blog
Hadoop emerges as the corporate standard for big data management, but success depends on governance, cataloging, and accessibility. This report examines two camps of vendors in the Hadoop ecosystem that are bringing order and accessibility to big data. Read "Democratize Big Data: How to Bring Order and Accessibility to Data Lakes"
Video
Is your Hadoop-based data lake more like a swamp? Here’s a look at two camps of vendors in the Hadoop ecosystem that are bringing order and accessibility to big data. … Continue reading →
Analyst Blog
Microsoft's Azure Stack, which in essence allows enterprises to run a version of the Azure public cloud in their own on-premises data centers, has been delayed until mid-2017. When it does arrive, it will do so in a much different form than initially announced, and the decision has some would-be customers unhappy.
Insight Blog
One of the more surprising bits of news out of Microsoft's Worldwide Partner Conference this week was the announcement that Facebook will roll out Office 365 to its 13,000 employees. Facebook CIO Tim Campos discussed the rationale in a blog post:
Insight Blog