CEN Member Chat: Data, Analytics, and the Internet of Things

July 18, 2016

Dr. Natalie Petouhoff, Constellation Research VP & Principal Analyst, covers Data, Analytics, and the Internet of Things and spells out how to avoid a blind spot. Disrupt or be disrupted.

Dr. Natalie Petouhoff
Vice President and Principal Analyst, Constellation Research Constellation Research
Role: Vice President and Principal Analyst focusing on the IOT of Customer Experience and how the cloud is driving more flexible, agile, and robust customer service and customer experiences. In-app or in device customer service is the future. Coverage Areas: Next Generation Customer, Digital Marketing Transformation Bio: As a Vice President and Principal Analyst at Constellation Research, Inc, Petouhoff works with Fortune 100 and 500’s Senior Leadership teams to create strategic customer experience (marketing, sales and service) solutions which engage customers, build brands and grow businesses. Combining her experience as a former Forrester software analyst, PWC systems integrator and change management consultant, Petouhoff leads executive workshops to discuss to not only… Read more
Published
July 18, 2016
Author
Dr. Natalie Petouhoff
Categories
Business Themes
Marketing Transformation Next-Generation Customer Experience
Audience Role
Chief Customer Officer Chief Marketing Officer Chief Digital Officer
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