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Open Research

Splunk .conf22 Report

Data to Decisions
Splunk Makes a Splash at .conf22 Observability and security have come to the forefront of IT service delivery, a convergence that was long overdue. This was the urgent theme of…
Andy Thurai
Trends

What ERP Users Want in 2023

Matrix Commerce
Enterprises emerging from the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) systems. Leaders need to easily access…
R Ray Wang
Case Study

Relationship Marketing at the Speed of Value

Marketing Transformation
At a Glance Customer loyalty and customer relationships often are thought of as programs or campaigns to be launched and automated. But for teams spread thin by complex…
Liz Miller
Market Overview

Incident Management in the Cloud Era

Data to Decisions
When it comes to crisis/incident management in the cloud/digital era, hope is not a strategy.  Yet a majority of enterprises continue their digital business operations as…
Andy Thurai
Offering Overview

Nutanix Powers Workload Freedom and More

New C-Suite
At a Glance This report provides an overview of how Nutanix Cloud Platform has evolved to become a full-fledged next-generation computing platform. Nutanix has a long tradition…
Holger Mueller
Best Practices

Cloud Partnerships Done Right: C3 AI and Google Cloud

New C-Suite
This Best Practices report explores why cloud partnerships between SaaS/PaaS vendors on the one side and PaaS/IaaS vendors on the other matter in the 2020s. It highlights the…
Holger Mueller
Best Practices

A CIO’s Guide to AIOps

New C-Suite
With the COVID-19 pandemic forcing every business to move online, the majority of enterprises have had to mature their digital operations forcefully rather than giving them…
Andy Thurai
Trends

Preparing for the New Age of Cloud Security

Data to Decisions
Cloud computing has evolved from the straightforward proposition of sharing outsourced data centers and computers through to today’s offerings of astonishingly rich…
Liz Miller, Steve Wilson
Trends

2022 Trends in Incident Management

Data to Decisions
Most enterprises today are not set up to handle IT-related incidents, or crises, in real time. The classic legacy enterprises are set up to deal with IT incidents in old…
Andy Thurai
Trends

2022 Trends in Site Reliability Engineering

Data to Decisions
With the COVID-19 pandemic still affecting many areas of the globe, work from home is more of a mainstay than a luxury and digitizing business is more of a survival strategy…
Andy Thurai
Big Idea

Product-to-Consumer (P2C) Management

Data to Decisions
This report introduces the concept of the product-to-consumer (P2C) management software category, with an eye toward its core capabilities, its ability to satisfy unmet needs…
Dion Hinchcliffe