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How Home Depot Blends Art and Science of Customer Experience

Published August 08, 2023
Larry Dignan
Larry Dignan
Editor in Chief of Constellation Insights

Executive Summary

Customer Story Spotlight

Home Depot has transformed customer experiences with multiple technology and productivity projects that touch the supply chain, retail stores and associates working the floor, but few have delivered the quick returns of Sidekick.

At Home Depot's Investor Day, Ann-Marie Campbell, Executive Vice President, U.S. Stores and International Operations, walked through Home Depot's roadmap for its Sidekick app and devices that have transformed customer experiences. Sidekick is just one example of how Home Depot is balancing the art and science of home improvement retail...

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Published
August 08, 2023
Author
Larry Dignan
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