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Inside Salesforce Einstein Artificial Intelligence

Data to Decisions
A Look at Salesforce Einstein Capabilities, Use Cases and Challenges This report provides a product overview of Salesforce Einstein, which was introduced with much fanfare at…
Doug Henschen
Quarks

IBM Cultivates Blockchain Ecosystem

Data to Decisions
IBM Bolsters Blockchain Ecosystem in Preparation for Next-Generation Applications IBM announced in December 2016 that it would help create, foster and support an ecosystem…
Holger Mueller
Quarks

Koch Industries Invests $2.5 Billion into Infor

Marketing Transformation
Infor Customers Gain A Valuable Investor in Digital TransformationThe investment by Koch Industries into enterprise software giant Infor, announced November 17, 2016, shows the…
R Ray Wang
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The Economic Imperative of ROI for Social Customer Care

Data to Decisions
How to Calculate the ROI of Social Customer CareBusinesses today are more customer-driven than ever. With the ubiquity of the internet, social media, and mobile devices, it is…
Dr. Natalie Petouhoff
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The Future of Retail Shapes People Management

Data to Decisions
How Changing Retail Best Practices Will Advance Workforce Management, Talent Management, Payroll, HR Core and Benefits Retailing is poised for radical change. Gone are the days…
Holger Mueller
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Blockchain: Understanding the Weak Links 


Matrix Commerce
Blockchain Surprised the Payments Industry, but Its Usefulness Beyond Digital Money Does's#153;t Match the Hype No new technology since the Internet itself has excited so many…
Steve Wilson
Quarks

True Value of Technology for Food Supply Chains

Matrix Commerce
How food supply chains can satisfy evolving consumer demands and drive profits by embracing disruptive technology The food supply chain is challenging enough when it…
Guy F. Courtin
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The ROI of Online Communities

Data to Decisions
Online Communities Provide Value Beyond Call Deflection The expectation of the value of an online community is often associated with cost savings 's#147; just as call…
Dr. Natalie Petouhoff
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The Foundational Elements for the Internet of Things (IoT)

Data to Decisions
Defining and setting the primers for IoT, gaining business value, from real-time data events This report offers a comprehensive primer of the IoT market, providing a solid…
Andy Mulholland
Quarks

What Retail CXOs Need to Do to Thrive in a Digital World

Data to Decisions
As E-Commerce Redefines Retailing, Customer Expectations Grow, While Brick and Mortar Evolves to Meet New Demands E-commerce continues to command the spotlight and the…
Guy F. Courtin
Quarks

Five Trends Shifting Power to Retail Consumers

Data to Decisions
Digitally Empowered Customers Transform the Retail Experience Retail is going through a tremendous shift driven in large part by the digital revolution. While there are…
Guy F. Courtin