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Demystifying The Secrets of Global Human Resources

Future of Work
Empower Employees on a Global Scale with Next-Generation Global HR Applications  This report examines how global organizations should utilize Next Generation Global HR…
Holger Mueller
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The Economic Imperative of ROI for Social Customer Care

Data to Decisions
How to Calculate the ROI of Social Customer CareBusinesses today are more customer-driven than ever. With the ubiquity of the internet, social media, and mobile devices, it is…
Dr. Natalie Petouhoff
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Seven Steps to Successful Leadership in Digital Customer Experience

Next-Generation Customer Experience
Understanding the Human Element in Digital Transformation Initiatives Delivering a seamless and successful customer experience (CX) means that many things in an organization need…
Dr. Natalie Petouhoff
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The Algorithm of You: How IoT Transforms Customer Experience

Data to Decisions
Using the Internet of Things to Boost Revenue and Deliver a Brand’s Personalized Promise  The Internet of Things (IoT) promises to revolutionize the way business is run and…
R Ray Wang, Dr. Natalie Petouhoff
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HOLMES Puts Wipro in the Forefront of Cognitive Computing

Data to Decisions
Product Overview: Wipro HOLMESWipro HOLMES Delivers Next-Generation Services Built on Cognitive Computing Capabilities Wipro is an information technology, consulting, and…
R Ray Wang
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The Future of Retail Shapes People Management

Data to Decisions
How Changing Retail Best Practices Will Advance Workforce Management, Talent Management, Payroll, HR Core and Benefits Retailing is poised for radical change. Gone are the days…
Holger Mueller
Case Study

How General Motors Listens to Customers on Social Media

Next-Generation Customer Experience
Social Listening Helps Provide Better Insights, Customer Service, and ProfitabilityGeneral Motors is one of the world's leading automotive brands, selling 9.8 million cars and…
Dr. Natalie Petouhoff
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Blockchain: Understanding the Weak Links 


Matrix Commerce
Blockchain Surprised the Payments Industry, but Its Usefulness Beyond Digital Money Does’t Match the Hype  No new technology since the Internet itself has excited so many…
Steve Wilson
Quarks

True Value of Technology for Food Supply Chains

Matrix Commerce
How food supply chains can satisfy evolving consumer demands and drive profits by embracing disruptive technology  The food supply chain is challenging enough when it…
Guy F. Courtin
Quarks

The ROI of Customer Care

Next-Generation Customer Experience
Proving false the notion that customer care is a cost center Executives have long thought of customer service or customer care as a cost center. However, executives and…
Dr. Natalie Petouhoff
Quarks

How Agile Customer Care Systems Drive High ROI

New C-Suite
As Customer Care Applications Become More Agile, Customer Care Becomes Ultra-Responsive and Boosts Productivity of Talent  Today’s customers require companies to provide them…
Dr. Natalie Petouhoff
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The ROI of Online Communities

Data to Decisions
Online Communities Provide Value Beyond Call Deflection  The expectation of the value of an online community is often associated with cost savings – just as call deflections…
Dr. Natalie Petouhoff
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The Foundational Elements for the Internet of Things (IoT)

Data to Decisions
Defining and setting the primers for IoT, gaining business value, from real-time data events This report offers a comprehensive primer of the IoT market, providing a solid…
Andy Mulholland
Quarks

What Retail CXOs Need to Do to Thrive in a Digital World

Data to Decisions
As E-Commerce Redefines Retailing, Customer Expectations Grow, While Brick and Mortar Evolves to Meet New Demands  E-commerce continues to command the spotlight and the…
Guy F. Courtin