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Quarks

Four IoT Business Models for the Digital Services Economy

Data to Decisions
A Guide for Established Enterprises Planning Their Go-to-Market Strategy for Digital Services This Quark explores the challenges that established enterprises face as business…
Andy Mulholland
Premium Research

Inside Salesforce Einstein Artificial Intelligence

Data to Decisions
A Look at Salesforce Einstein Capabilities, Use Cases and Challenges  This report provides a product overview of Salesforce Einstein, which was introduced with much fanfare at…
Doug Henschen
Vendor Profile

C3 IoT: A NextGen Platform for NextGen Applications

Data to Decisions
Vendor Profile and Buyer's Guide: C3 IoT The cloud era warrants a new approach to how enterprises build, consume and operate software. In the enterprise, automation is often…
Holger Mueller
Vendor Profile

Nintex: Creating Workflows that Enable Digital Transformation

Future of Work
Vendor Profile: Nintex Nintex is a Digital Business Platform (DBP) that provides an easy-to-use workflow and document generation capability, allowing companies to transform…
Dr. Natalie Petouhoff
Quarks

IBM Cultivates Blockchain Ecosystem

Data to Decisions
IBM Bolsters Blockchain Ecosystem in Preparation for Next-Generation Applications  IBM announced in December 2016 that it would help create, foster and support an ecosystem…
Holger Mueller
Quarks

Koch Industries Invests $2.5 Billion into Infor

Marketing Transformation
Infor Customers Gain A Valuable Investor in Digital TransformationThe investment by Koch Industries into enterprise software giant Infor, announced November 17, 2016, shows the…
R Ray Wang
Premium Research

Sales by Design, Not by Challenge

Next-Generation Customer Experience
Win through Empathy, Co-Innovation, and Co-Creation with Customers  In this digital age, business-to-business (B2B) buyers have more access to information about their…
Cindy Zhou
Case Study

Next-Generation Cloud Communications and Collaboration Tools

Next-Generation Customer Experience
Case Studies: Dialpad with Vivint Solar and A Global Communication Solutions and Services Company Gaining Value from Cloud-Based Technology and Enabling…
Dr. Natalie Petouhoff
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Demystifying The Secrets of Global Human Resources

Future of Work
Empower Employees on a Global Scale with Next-Generation Global HR Applications  This report examines how global organizations should utilize Next Generation Global HR…
Holger Mueller
Premium Research

The Economic Imperative of ROI for Social Customer Care

Data to Decisions
How to Calculate the ROI of Social Customer CareBusinesses today are more customer-driven than ever. With the ubiquity of the internet, social media, and mobile devices, it is…
Dr. Natalie Petouhoff
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Seven Steps to Successful Leadership in Digital Customer Experience

Next-Generation Customer Experience
Understanding the Human Element in Digital Transformation Initiatives Delivering a seamless and successful customer experience (CX) means that many things in an organization need…
Dr. Natalie Petouhoff
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The Algorithm of You: How IoT Transforms Customer Experience

Data to Decisions
Using the Internet of Things to Boost Revenue and Deliver a Brand’s Personalized Promise  The Internet of Things (IoT) promises to revolutionize the way business is run and…
R Ray Wang, Dr. Natalie Petouhoff
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HOLMES Puts Wipro in the Forefront of Cognitive Computing

Data to Decisions
Product Overview: Wipro HOLMESWipro HOLMES Delivers Next-Generation Services Built on Cognitive Computing Capabilities Wipro is an information technology, consulting, and…
R Ray Wang