We are excited to announce our annual Ambient Experience 100 (AX100), an elite list of global executives focused on transforming both customer and employee experiences across their markets and organizations. These leaders represent an exclusive cadre of rule breakers, peers and influencers willing to rethink possible. 

They know what it takes to redefine business models, craft authentic experiences, break barriers and then some. 

Our team collected nominations from peers, industry influencers, technology vendors, and analysts, and completed the comprehensive processes over the past six months. They looked for the following key traits and actions among the AX100 leaders:

  • Thinking outside of the box and breaking the status quo through bold measures
  • Activating and advancing experiences that understand and anticipate customers’ needs
  • Recognizing and respecting that customers call the shots
  • Making real impact by guiding their organizations to reinvent themselves and disrupt their industries

Congrats to this year’s AX100! They receive an exclusive invitation to the Ambient Experience Summit (AXS) in Austin, Texas and will be celebrated at the induction ceremony on February 27. These leaders will share valuable insights and lessons learned in their own transformations at the event.

2024 AX100 Leaders:

  • Josie Arcidiacono, Director of Customer Experience Strategy at Sysco
  • VJ Balla, CMO, SVP Marketing at Propeller Health
  • Jonny Bauer, Head of Global Brand Strategy at Blackstone
  • Jennifer Bell, CMO at Lettuce Entertain You
  • Maria Bigelow, Senior IT Director, Employee Experience at Pinterest
  • John Bollen, Former Chief Digital Officer at Crown Casinos
  • Mimi Brady, VP of Customer Success at Blockchain.com
  • Chris Brandt, Chief Marketing and Brand Officer at Chipotle
  • Andrea Brimmer, Chief Marketing and PR Officer at Ally Financial
  • Damon Burrell, CMO at Geico
  • Brie Carere, Executive Vice President, Chief Customer Officer at FedEx
  • Darla Caughey, Director of Employee Experience at Austin Independent School District
  • Ryan Chamberlain, Senior Manager, People Programs and Employee Experience at JetBlue
  • Clarence Chia, SVP, Marketing, eCommerce at Fiji Water
  • Kimberly Cisek, VP of Customer Experience at American Airlines
  • Sarah Comstock, Executive Director, Employee Experience & Communications at Ally Financial
  • Maurice Cooper, Chief Customer Officer at Bath & Body Works
  • Eduardo Correia de Matos, Director Customer Care, Product and Hospitality at Etihad
  • Joy Corso, CMO at Vonage
  • Krystle Craycraft, SVP, Marketing and Digital Business at Jewelers Mutual Group
  • Mike Dallas, SVP, Global Head of Employee Experience at Manulife
  • Mary Daniel, Vice President of Customer Solutions Center at Aflac
  • Fernando Darder, VP, Customer Experience at Milwaukee Tools
  • Mathilde Delhoume-Debreu, Global Brand Officer at LVMH
  • Bob DelPonte, SVP of Customer Success and Global Delivery Services at UKG
  • Vicki Dobbs Beck, VP of Immersive Content at Lucasfilm & ILM Immersive
  • Kelli Durkin, VP of Customer Experience at Carewell
  • Jessica Erding Liu, VP of Global Brand Operations at Shein
  • Ruth Erickson, Senior Executive Vice President at Bank of Hawaii
  • Bridget Esposito, VP, Group Creative Director at Prudential Financial
  • Tina Ferguson, Partner (People Practices) at Andreessen Horowitz
  • Sonya Gafi Oblisk, Chief Merchandising & Marketing Officer at WholeFoods
  • Jill Goulette, Head of Employee Experience at Michelin
  • Jennifer Hauseman, VP of Strategy and Campaigns, Center for Inclusive Growth at Mastercard
  • Perry Hewitt, Chief Marketing and Product Officer at Data.org
  • Stephen Howe, CFO, EVP HR at The Wonderful Company
  • Scott Hudler, President at Cotton Patch Cafe
  • Kerri Hughes, Sr. Director Customer Experience at Michaels Stores
  • Allyson Jacobsen, VP, Corporate Marketing & Demand at TeraRecon, Inc.
  • Marissa Jarratt, Chief Marketing and Sustainability Officer at 7-Eleven
  • Ganesh Jayaramakrishnan, SVP and CIO at Optum Home and Community Care
  • Ghalib  Kassam, Chief Information Officer at Los Angeles Times
  • Todd Kisaberth, Chief Customer Officer at Certinia
  • Lesley Klein, SVP of strategy and Brand Marketing at Priceline
  • Joel Knutson, VP of CX at Electornic Arts
  • Kirstan Lamont, Head of Digital Channels, Commercial and Corporate Investment Bank at Wells Fargo
  • Marian Lee, CMO at Netflix
  • David Lee, AVP New Ventures and AI at Cox Communicaitions
  • Kayla Linn, VP, People & Culture at Eventide Senior Living Communities
  • Sasha Lucas, Head of Customer Experience at Verizon
  • Sloane Lucas, Sr Director, ESG, CSR, DE&I at 1800Flowers
  • Heather Malenshek, CMO at Land O Lakes
  • Dana Marineau, CMO at Rakuten
  • Jeff Marshall, CMO at Canada Life
  • Catherine Martin, Global Head of Brand and Comms at Wildlife Studios
  • Deborah McComas, VP of Customer Experience at NetSpend
  • Dave McCrory, Global Head of Analytics and Insights at Digital Realty
  • Keith McLellan , Group Director Digital & Customer Experience at Whataburger
  • Steve Miller, SVP, Hardlines Merchandising at Dicks Sporting Goods
  • Madan Misra, VP of IT, Customer Experience at Equinix
  • Andrew Mok, CMO at Turo
  • Lauren Mutz, Head of Employee Experience & Engagement at Daiichi Sankyo
  • Chris Nardecchia, SVP, Chief Digital and Information Officer at Rockwell Automation
  • Lisa O'Dea, Senior Manager, CX at Yeti
  • Kristin Patrick, EVP, CMO, Head of eCommerce at Claire's
  • Michael Powers, Chief of Staff – Marketing at Wayfair
  • Raja Rajamannar, Chief Marketing & Communication’s Officer at Mastercard
  • Andy Rebhun, Chief Experience Officer at Cava
  • Chad Reese, VP, Marketing Operations at Cisco
  • Michelle Rider, CMO at Marvin
  • Lisa Roach, SVP, Head of Employee Experience at Bank of the West
  • Camille Rosales, Vice President, Customer Support at Hippo Insurance
  • Jonathan Ruchman, Senior Director, Customer Experience at Brookdale Senior Living
  • Elizabeth Rutledge, CMO at American Express
  • Saar Schwartz, CMO, Global Services Commercial at Boeing
  • Sydney Seiger, Chief Marketing Officer at Vistra
  • Simina Simion, Chief People Officer at Regrow
  • Kimberlee Sinclair, VP, Digital Customer Experience at H.B. Fuller
  • Kelly Solomon, Former Global CMO at Kind
  • Patrizio Spagnoletto, Global Chief Marketing Officer – Streaming at Warner Brothers Discovery
  • Marc Speichert, Chief Commercial Officer at Four Seasons
  • Victoria Stennes, Head of People and Customer Experience at Avelo Airlines
  • Xenia Strunnikova, Head of Customer Experience S&O at Door Dash
  • Siddharth Taparia, Global Chief Marketing Officer at JLL
  • Marisa Thalberg, Chief Marketing and Communications Officer at Seaworld
  • Amanda Thall, VP, Head of Marketing Delivery at Empower
  • John Thrailkill, SVP of Customer Experience at Solo Stove
  • Kendell Timmers, SVP, Head of Data and Insights at New York Times
  • Travis Trembath, VP, Fan Strategy & Experience at PGA
  • Sean Tresvant, Chief Global Brand & Strategy Officer at Taco Bell
  • Maria Trujillo, CMO at CiCi's Pizza
  • Raymond Valencia, Sr Director, Digital Customer Experience at Cinemark
  • Jaclyn von Oven, Director of Customer Experience at Best Buy
  • Aaron Weinstein, CEO at TransitCX, formerly LA Metro
  • Tom Williams, EVP and Chief Experience Officer at Discount Tire
  • Remington Woo, VP of Customer Success at Envoy
  • Mary Wu, VP of Marketing at Cherry
  • Carla Zakhem-Hassan, CMO at JP Morgan Chase
  • Angela Zepeda, CMO at Hyundai

For more details about the listed executives, visit: https://www.constellationr.com/work-contellation/ax-leaders/ax100-2024

 

Business Research Themes

Data to Decisions, Digital Safety & Privacy, Future of Work, Marketing Transformation, Matrix Commerce, New C-Suite, Next-Generation Customer Experience, Tech Optimization

Roles

Chief Analytics Officer, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief Executive Officer, Chief Financial Officer, Chief Information Officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief Privacy Officer, Chief Procurement Officer, Chief Revenue Officer, Chief Supply Chain Officer