Liz Miller

Have you ever attended an event and just had something stick in your head for days or even weeks? Months? Smartsheet ENGAGE, in early November 2025, raised just such a question: What matters in the reality of work? 

Market Description The contact center is an exceptional example of the subtle but critical difference between a bulwark and a vanguard. A bulwark is the defensive coreacirc;a protective barrier that acts as a shieldacirc;asked to bear the brunt of an attack. A vanguard, on…

Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched isolated experiences or proof-of-concept (POC) initiatives, few have reached a point where agentic…

About This Constellation ShortList™The call for the chief marketing officer to serve as the growth driver and orchestrator for the modern enterprise has amplified the need for marketing analytics tools to quickly evolve from campaign performance trackers into more robust…

About This Constellation ShortList™If customer data represents the source of customer truth for an organization, and solutions like customer relationship management (CRM) and customer data platforms (CDP) collect, manage and institutionalize that truth, then a product…

About This Constellation ShortList™The modern webinar and video streaming platform has turned the mass broadcast and presentation platforms of old into highly interactive, scalable, dynamic multimedia experiences that allow audiences to engage with speakers and with each other…

About This Constellation ShortList™Customer experience (CX) operations services span everything from shaping organization models and defining required technology capabilities to implementing CX technologies and, in some cases, providing technology and operations outsourcing…

About This Constellation ShortList™Engaging with consumers in the fast-moving digital-first world demands new experience strategies based more on the consumer and less on engagement channels. Today's marketer is looking for modern automation engines to deliver on an…

About This Constellation ShortList™The modern business-to-consumer (B2C) relationship is often defined by moments of creativity, of personalization and of engagement. For the small to midsize (SMB) organization, pulling off these highly personalized engagements can feel…

About This Constellation ShortList™Content management systems typically fall within one of three categories: traditional (front and back end is connected), headless (back-end content management is completely detached from any front-end presentation layer) and hybrid systems…

About This Constellation ShortList™Digital commerce is filled with immersive, highly visual, dynamically interactive, rapidly available, personalized experiences that capture attention and deliver an immediate vision of how a specific product can fit into a customer's…

About This Constellation ShortListacirc;#132;cent; The agencies and boutique firms that design and execute on customer experience strategies and activities combine traditional creative design capabilities with deep knowledge of customer data, analytics and digital…