Chief Customer Officer

Analyst Blog

September 17, 2016

SAS Analytics Experience 2016 Event Report - Where Data Scientists and Marketers Converge

Data to Decisions

The ultimate gathering of thousands of data scientists, enthusiasts, and bu...

Cindy Zhou

Insight News

September 15, 2016

Oracle Settles Obamacare Website Lawsuit, with Lessons for Both Sides

Next-Generation Customer Experience

There is one word that best sums up the lawsuit between Oracle and Oregon over the vendor's work on the state's failed Obamacare website: Ugly.After years of back-and-forth legal d...

Chris Kanaracus

Insight News

September 14, 2016

Microsoft Claims the Lead In Speech Recognition Arms Race

Future of Work

Researchers at Microsoft say they've made advances in speech recognition that gives the company's technology the lowest error percentage in the industry, at 6.3 percent, edging out...

Chris Kanaracus

Alan Lepofsky

Insight News

September 13, 2016

An Open Letter to the First U.S. Cybersecurity Chief

Digital Safety, Privacy & Cybersecurity

The Obama administration recently appointed the United States' first federal chief information security officer, in the latest of a series of moves aimed at shoring up cybersecurit...

Chris Kanaracus

Steve Wilson

DisrupTV

September 13, 2016

Integration Platforms, CX Strategy & Scaling | DisrupTV Ep. 31

Data to Decisions

Explore how Ross Mason, Adele Sweetwood, and Esteban Kolsky dissect integration platforms, customer experience evolution, and scaling strategies in this DisrupTV discussion.

Insight News

September 12, 2016

Verizon Acquisition of Sensity Systems Represents A Sign of the IoT Times

Matrix Commerce

There's been a steady drip of IoT (Internet of Things)-related acquisitions in recent months, and Verizon's purchase of Sensity Systems is one of the latest. Here are the key detai...

Chris Kanaracus

Andy Mulholland

Analyst Blog

September 01, 2016

Where I am Speaking This Fall! Come Say Hello!

Next-Generation Customer Experience

...

Insight News

September 01, 2016

Salesforce's Q2 Results: The Key Takeaways

Matrix Commerce

Salesforce reported its second-quarter earnings this week and saw its stock plummet after the results missed analysts' expectations. But what's more important to most customers is ...

Chris Kanaracus

Analyst Blog

August 31, 2016

Genesys Acquires Interactive Intelligence- Good Move for Both Companies

Next-Generation Customer Experience

...

Insight News

August 31, 2016

Call Center Tech Consolidates As Genesys Buys Interactive Intelligence for $1.4 Billion

Next-Generation Customer Experience

Genesys is acquiring Interactive Intelligence Group in a $1.4 billion deal that continues a run of consolidation in the contact-center software industry. The goal now is growth thr...

Chris Kanaracus

Insight News

August 30, 2016

Twitter Courting Internet Stars with Generous Ad-Revenue Share: What It Means for CMOs

Marketing Transformation

Twitter rolled out its video ad platform Amplify two years ago, but until now it has focused on cutting deals with publishers such as Sports Illustrated, MTV and BuzzFeed.This week...

Chris Kanaracus

Cindy Zhou

DisrupTV

August 22, 2016

Visual Storytelling, Innovation & Business Reinvention | DisrupTV Ep. 29

Future of Work

Dive into how Nora Herting, Saul Kaplan &amp; Larry Dignan explore visual storytelling, innovation frameworks, and reinventing business through design and strategy in this DisrupTV episode.

Insight News

August 18, 2016

The Autonomous Car Vision Will Require Much More than Cars

Future of Work

A sudden flurry of news in the autonomous car market drew major headlines this week, with one of the most prominent being Ford Motor Company's pledge to have a fully autonomous veh...

Chris Kanaracus

Andy Mulholland

Analyst Blog

August 17, 2016

FutureOfWork: Salesforce Inbox Calendar Helps Provide Context

Future of Work

For the last year or so Salesforce has been on a rampage acquiring start...

Alan Lepofsky

Insight News

August 16, 2016

Australian Census Debacle Generates Both Troubling and Encouraging Signs for Privacy

Digital Safety, Privacy & Cybersecurity

The embarassing recent failure of Australia's census website has sparked massive controversy Down Under, with politicians, bureaucrats and systems integrator IBM caught up in a wav...

Chris Kanaracus

Steve Wilson

Insight News

August 16, 2016

Salesforce Picks Up BeyondCore for Automated Advanced Analytics

Data to Decisions

Salesforce has added yet another arrow to its quiver of analytics technologies with the acquisition of BeyondCore, a startup focused on automated advanced analytics for business us...

Chris Kanaracus

Doug Henschen

Analyst Blog

August 15, 2016

News Analysis: Salesforce Inbox Calendar - Sales “Sidekick" Up-levels Productivity

Data to Decisions

CRM usage and adoption by the broader field sales reps has been one of the ...

Cindy Zhou

Insight News

August 15, 2016

The Facebook-AdBlock Plus Flap Is a Wakeup Call for CMOs

Marketing Transformation

Facebook and AdBlock Plus's ongoing battle over the appearance of advertising on the social network has no real end in sight, but in the meantime the flap presents an important les...

Chris Kanaracus

Cindy Zhou

Analyst Blog

August 15, 2016

News Analysis - Workday, IBM Form Strategic Partnership on the IBM Cloud - The IaaS vendor race for SaaS load is on

New C-Suite

...

Holger Mueller

DisrupTV

August 12, 2016

The Power of Trust, Data Strategy & Business Storytelling | DisrupTV Ep. 28

Data to Decisions

Tim Sanders, Ramon Chen &amp; Doug Henschen discuss how trust, narrative, and data-driven decisions are redefining brand, marketing, and enterprise strategy in the digital age.

Insight News

August 11, 2016

U.S. Government Will Open-Source 20 Percent of New Custom Code: The Security Questions

Digital Safety, Privacy & Cybersecurity

The U.S. government has finished and released its long-awaited open source software policy, in a move that could prove quite influential among governments around the world, while a...

Chris Kanaracus

Steve Wilson

Insight News

August 11, 2016

Are 'Wearable Clouds' for Personal Mobile Computing In Our Future?

Digital Safety, Privacy & Cybersecurity

We've got smartphones, smart watches, tablets all connected to the cloud. How about a cloud-connected jacket that could create a simpler, better mobile computing experience? That's...

Chris Kanaracus

Andy Mulholland

August 10, 2016

CEN Member Chat: PESTEL Framework

Data to Decisions

R "Ray" Wang

Insight News

August 10, 2016

Intel Makes A Big Bet on Deep Learning with Nervana Systems Acquisition

Data to Decisions

Intel has purchased AI (artificial intelligence) startup Nervana Systems, in a move aimed at shoring up its position in a market generally seen as poised for massive growth. Terms ...

Chris Kanaracus

Doug Henschen

Alan Lepofsky

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