Chief Customer Officer

Analyst Blog

October 20, 2016

How to Save Time and Buy the Right Enterprise Technology

...

Insight News

October 19, 2016

Microsoft Claims to Have Reached Human Parity for Speech Recognition

New C-Suite

Microsoft is claiming a victory on a major battleground in the AI arms race'sspeech recognition. The company's research arm says it has created a speech recognition system that per...

Chris Kanaracus

Analyst Blog

October 19, 2016

Constellation ShortList™ for Field Service Management

Next-Generation Customer Experience

Constellation has announced the ...

Analyst Blog

October 19, 2016

Constellation ShortList™ Customer Service and Contact Center Software

Next-Generation Customer Experience

Constellation Research is launching a new program, and I’m happy to share tha...

Analyst Blog

October 18, 2016

Constellation's AstroChart For Business Trends, Q4 2016

Data to Decisions

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R "Ray" Wang

DisrupTV

October 14, 2016

Reinventing Leadership, Technology & Communication in Disruption | DisrupTV Ep. 35

New C-Suite

Join Kare Anderson, Otto Berkes, and Larry Dignan as they explore how leaders must evolve communication, tech strategy, and purpose to thrive in volatile times.

Insight News

October 13, 2016

MIT Researchers Say They've Developed the Photoshop of 3-D Printing

Matrix Commerce

One of the bigger technical hurdles facing 3-D printing has been how to work multiple types of materials in the same project. Researchers at MIT say they've achieved a major breakt...

Chris Kanaracus

Analyst Blog

October 12, 2016

Constellation ShortList™ for Customer Experience (CX) Services: Global

Next-Generation Customer Experience

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Analyst Blog

October 12, 2016

Constellation ShortList™ for Digital Performance Management

Next-Generation Customer Experience

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Analyst Blog

October 11, 2016

Constellation ShortList™ for Customer Experience (CX): IOT Platforms

Next-Generation Customer Experience

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Analyst Blog

October 10, 2016

Salesforce Einstein: Dream Versus Reality

Data to Decisions

Salesforce has introduced Einstein as a set of platform services, but...

Doug Henschen

Insight News

October 06, 2016

Dreamforce 2016 Reflects Salesforce's Shift to Service-Enablement

Next-Generation Customer Experience

There was something different about this year's Dreamforce conference. Sure, it was massive, with 170,000 people in attendance and reportedly millions more online. And yes, Salesfo...

Chris Kanaracus

Andy Mulholland

Insight News

October 03, 2016

IBM Launches Watson-Powered, Interactive Ads

Marketing Transformation

IBM is betting that online advertisements can actually inform and engage with consumers, rather than irritate them, with the help of its Watson cognitive computing platform. This w...

Chris Kanaracus

Cindy Zhou

Insight News

September 30, 2016

Salesforce's Bid to Block Microsoft-LinkedIn Deal: Much Ado About Nothing?

Future of Work

Salesforce has asked EU antitrust authorities to take a hard look at Microsoft's pending $26.2 billion acquisition of LinkedIn, arguing that it intends to shut off access to the hi...

Chris Kanaracus

Holger Mueller

Analyst Blog

September 26, 2016

The Business Phone System Reinvented: The Next-Generation Cloud Communications and Collaboration Tool

Marketing Transformation

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Analyst Blog

September 26, 2016

Adobe Microsoft Partner For Marketing Cloud, Azure and AI

Marketing Transformation

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R "Ray" Wang

Analyst Blog

September 22, 2016

DX is the New CX- Why Customer Experience Isn’t Up to Snuff

Next-Generation Customer Experience

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Insight News

September 22, 2016

Salesforce, Cisco Expand Partnership for IoT, Collaboration and Contact Center

Future of Work

Cisco and Salesforce have a longstanding partnership that just got quite a bit deeper. Here are the key details from their joint announcement:The two companies will jointly develop...

Chris Kanaracus

Andy Mulholland

Analyst Blog

September 21, 2016

#OOW16 – #IOT Is Really Asking Your Business What Outcomes Are You Looking For?

Next-Generation Customer Experience

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Analyst Blog

September 20, 2016

Oracle Vs. Salesforce on AI: What to Expect When

Data to Decisions

Oracle and Salesforce are both promising artificial intelligence assi...

Doug Henschen

Insight News

September 19, 2016

OpenWorld 2016: Amid Wave of Cloud Launches, Customers Remain Key

Matrix Commerce

It's a longstanding Oracle tradition to issue a flood of new product announcements at the start of the annual OpenWorld conference, and this year was no different. Beginning with C...

Chris Kanaracus

Analyst Blog

September 19, 2016

What You Don’t Know About Millennials Will Hurt Your Bottom-line

Next-Generation Customer Experience

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Analyst Blog

September 18, 2016

Oracle OpenWorld 2016 - What to expect, what to watch for in the cloud

Tech Optimization

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Holger Mueller

Analyst Blog

September 18, 2016

ADP Analyst Day 2016 - ADP Rights Vantage HCM

Future of Work

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Holger Mueller

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