Chief Customer Officer

Insight News

April 14, 2016

Mobile Apps Getting Online Shoppers In a 'Snacking' Mood

Matrix Commerce

Consumers are increasingly buying products online in frequent bursts throughout the day in a trend retailers call "snacking," and mobile applications are the reason why. ...

Chris Kanaracus

Insight News

April 11, 2016

Don't Believe All the Blockchain Hype: Examining Its Weaknesses and Risks

Data to Decisions

Few if any technologies have been covered as breathlessly by the media in recent years as blockchain, the underlying platform for the Bitcoin digital currency.Blockchain's adherent...

Chris Kanaracus

Analyst Blog

April 11, 2016

The Four Personas Of The Modern CMO In A Digital World

Marketing Transformation

Marketers Face Massive Challenges In...

R "Ray" Wang

Insight News

April 11, 2016

Amazon Eyes Fashion As Next Growth Frontier: Can It Succeed?

Matrix Commerce

While Amazon is known for selling a seemingly boundless universe of products at highly competitive prices, one area it has lagged is fashion, particularly higher-end brand names th...

Chris Kanaracus

Analyst Blog

April 08, 2016

NICE Wins Four Prestigious Stevie® Awards for Sales & Customer Service

Next-Generation Customer Experience

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Analyst Blog

April 07, 2016

Capital One Announces Launch of DevExchange / Offers New APIs

Next-Generation Customer Experience

...

Analyst Blog

April 07, 2016

Internet of Things (IoT), Customer Behaviors and Increasing Digital Demand Signals Major Insurance Industry Disruption

Next-Generation Customer Experience

...

Analyst Blog

April 07, 2016

Customer Experience Management Guide: 55 Tips to Improve Customer Experience

Next-Generation Customer Experience

...

Analyst Blog

April 07, 2016

Oracle HCM World - Innovation around the Core

Future of Work

...

Holger Mueller

Analyst Blog

April 07, 2016

Dispelling a False Paradigm: Customer Self-Service Doesn’t Matter

Next-Generation Customer Experience

...

Analyst Blog

April 06, 2016

New Report: Is Your Company Making Self-Service A Priority?

Next-Generation Customer Experience

...

Analyst Blog

April 05, 2016

Microsoft #Env16: Dartmouth Hitchcock-Using Technology to Help People Stay Healthier

Next-Generation Customer Experience

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Analyst Blog

April 05, 2016

Microsoft #Env16: Underwriters Lab: Transitioning from a Legacy to a Digital Company

Next-Generation Customer Experience

...

Insight News

April 05, 2016

MarketShare's Big Data Do-Over: Overhauling How to Deploy Hadoop

Data to Decisions

While Hadoop remains one of the most popular platforms for big data, there's no single correct way to implement it in a manner best suited to your company's business requirements. ...

Chris Kanaracus

Doug Henschen

Analyst Blog

April 05, 2016

Microsoft Digital Transformation #Env16 Conference: AccuWeather

Next-Generation Customer Experience

...

Analyst Blog

April 05, 2016

Microsoft #Env16: Sports and Digital Transformation of Real Madrid Futbol

Next-Generation Customer Experience

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Analyst Blog

April 04, 2016

SAP HYBRIS -Commerce, IOT, CRM Event 2016

Next-Generation Customer Experience

...

Analyst Blog

April 04, 2016

Microsoft #Env16: Digital Transformation of Growing Underground Crops

Next-Generation Customer Experience

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Analyst Blog

April 04, 2016

#Env16 Microsoft: Empowering People Sight Loss to Experience City Life

Next-Generation Customer Experience

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Analyst Blog

April 03, 2016

Card Not Present Fraud up another 25% YOY

Matrix Commerce

The Australian Payments Clearing Association...

Steve Wilson

Insight News

April 01, 2016

Trucking Industry Feeling the Pinch from Heightened Consumer Expectations

Matrix Commerce

If you've noticed a few more tractor trailers coming down your residential street these days, it's no accident. The e-commerce boom and resulting changes to consumer expectations a...

Chris Kanaracus

Insight News

March 30, 2016

The Oracle-Google Case Takes Interesting Turn Into the Online Privacy Debate

Digital Safety, Privacy & Cybersecurity

Most of the coverage of Oracle's intellectual-property lawsuit against Google over the Android OS has centered on what the outcome could mean for APIs (application programming inte...

Chris Kanaracus

Steve Wilson

Insight News

March 29, 2016

Restoration Hardware's Woes Provide More Evidence of Consumers' Growing Power

Matrix Commerce

Restoration Hardware is learning the hard way that in today's retail climate, consumers are gaining ever more influence along with rising expectations for getting what they want, w...

Chris Kanaracus

Orbits Blog

March 29, 2016

Lufthansa Takes You on a Virtual Journey

Next-Generation Customer Experience

One of the key marketing challenges that we fac...

Gavin Heaton

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