Chief Customer Officer

Analyst Blog

May 10, 2016

HOLMES Puts Wipro in the Forefront of Cognitive Computing

Next-Generation Customer Experience

...

R "Ray" Wang

Insight News

May 10, 2016

J.C. Penney Goes Back to Appliance Selling: A Retail Hail Mary or Home Run?

Matrix Commerce

J.C. Penney largely got out of the appliance business more than 30 years ago. But now, in a bold strategic shift the clothing and home goods retailer is planning to add sizable app...

Chris Kanaracus

Analyst Blog

May 06, 2016

Research Summary: Why Live Engagement Marketing Supercharges Event Marketing

Marketing Transformation

...

R "Ray" Wang

Insight News

May 05, 2016

U.S. Duty Tax Rule Change Could Shake Up the Global Commerce Game

Matrix Commerce

If you're a U.S. resident, the idea of buying online from sellers in other countries just got quite a bit more enticing. That's because a new rule signed into law by President Obam...

Chris Kanaracus

Insight News

May 04, 2016

Adobe Acquires LiveFyre: What It Means for Online Marketing

Marketing Transformation

Adobe's move to acquire social content platform startup LiveFyre is far from startling, given its ambitions in the marketing cloud space and the companies' already close relationsh...

Chris Kanaracus

R "Ray" Wang

Insight News

May 03, 2016

Johnson Controls' RFID Success Story Presents A Lesson for Your IoT Strategy

Matrix Commerce

A recent Wall Street Journal feature on how Johnson Controls solved a vexing logistics problem with the use of RFID (radio frequency identification) tags is of interest for a numbe...

Chris Kanaracus

Analyst Blog

May 02, 2016

Consumers Are The Biggest Disruptor in the Supply Chain

Matrix Commerce

We are in the middle of event season, which means lots of airplanes, hotel ro...

Insight News

May 02, 2016

Oracle Goes Vertical In Bid for Cloud Growth

Matrix Commerce

Oracle's cloud acquisition machine is revving up again after a few months of dormancy, and it's headed in a vertical direction. Last week, the company paid $662 million for Textura...

Chris Kanaracus

Holger Mueller

R "Ray" Wang

Insight News

April 28, 2016

Samsung's New IoT Cloud Focuses on Interoperability

Matrix Commerce

One of the biggest problems plaguing the IoT (Internet of Things) market today is fragmentation, and Samsung says its new ARTIK Cloud service is geared toward solving that problem,...

Chris Kanaracus

Holger Mueller

Insight News

April 28, 2016

Some Retailers, Restaurants Find Full-Time Hires Are the Recipe for Profits, Customer Satisfaction

Future of Work

If you've spent any time in the Mid-Atlantic U.S., chances are you've filled up and grabbed a bite to eat at Sheetz, the near-ubiquitous gas station-restaurant chain. And if you fr...

Chris Kanaracus

Insight News

April 26, 2016

EU, US Governments Laying Groundwork for Overarching Internet of Things Regulation

Data to Decisions

Authorities in both the European Union and United States have taken significant steps toward crafting comprehensive government policies around the Internet of Things, in a sign the...

Chris Kanaracus

Andy Mulholland

Insight News

April 26, 2016

Amazon Targets Postmates, GrubHub with Price Guarantee for Restaurant Delivery: What It Means

Matrix Commerce

It wouldn't be a typical week if Amazon wasn't making some type of bold competitive move or another. Its latest sets up a new battleground for Amazon and third-party restaurant del...

Chris Kanaracus

Analyst Blog

April 26, 2016

Demandware Making The Cloud Rain & Mobile Continues to Dominate Retail

Matrix Commerce

Earlier this month I was in sunny Florida at the Demandware XChange conferenc...

Analyst Blog

April 26, 2016

How GM Uses Social Media to Listen and Engage Customers

Next-Generation Customer Experience

...

Insight News

April 25, 2016

Department Store Chains Facing Cull-Or-Keep Dilemma

Matrix Commerce

While department store chains such as Sears, Macy's and JC Penney have been shutting down locations by the hundreds in recent years, if they're ever going to restore sales producti...

Chris Kanaracus

Analyst Blog

April 25, 2016

Digital Transformation Must Move Beyond The Hiring Of A Chief Digital Officer

Next-Generation Customer Experience

...

R "Ray" Wang

Insight News

April 22, 2016

Japan Post Eyes More Logistics Acquisitions: What It Means

Matrix Commerce

The competition among the globe's largest logistics vendors is about to heat up, with Japan Post Holdings' announcement it plans to make additional large acquisitions following its...

Chris Kanaracus

Insight News

April 21, 2016

Australia's New Cyber Security Strategy Is Progress, But Far from Enough

Digital Safety, Privacy & Cybersecurity

The Australian government is planning to invest AUS$230 million in a new cyber security strategy, but while ambitious in scope, the plan's outlines don't take the full picture of h...

Chris Kanaracus

Steve Wilson

Analyst Blog

April 20, 2016

SAP SuccessFactors makes good progress - now needs appeal beyond SAP

Future of Work

...

Holger Mueller

Insight News

April 20, 2016

SAS Aims at Unifying Marketing Channels with Customer Intelligence 360

Data to Decisions

Opinions may vary on just how much personalization consumers want in their marketing messages from companies, but delivering it has been the goal of many software vendors. SAS has ...

Chris Kanaracus

Doug Henschen

Insight News

April 19, 2016

Postmates, Amazon, Uber and the Drive Toward One-Hour Deliveries

Matrix Commerce

When the Postmates delivery app launched in 2011, its couriers overwhelmingly were bringing food to customers' homes and offices. Now Postmates is partnering with an increasing num...

Chris Kanaracus

Analyst Blog

April 18, 2016

Event Report - Equifax EFXForum16 Good progress and CaaS looming

Future of Work

...

Holger Mueller

Orbits Blog

April 14, 2016

The Role of CRM in a Team’s Ecosystem

Next-Generation Customer Experience

I had the opportunity to give a Competitive Advantage talk at this year’s ...

Russell Scibetti

Insight News

April 14, 2016

UL, Security Researchers At Odds Over New IoT Cybersecurity Standard

Matrix Commerce

If there's consensus on anything regarding the Internet of Things, it's that the industry needs to settle on standards as quickly as possible. An emerging row between UL, the promi...

Chris Kanaracus

Steve Wilson

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