Chief Customer Officer

Analyst Blog

January 14, 2017

What Is the Big Deal about an Executive Network?

Data to Decisions

How to decide whether it's worth it to join an executive network.lt;...

DisrupTV

January 13, 2017

Reinventing Customer Delight, Service Strategy & Tech Trends | DisrupTV Ep. 44

Future of Work

See how Mike Quindazzi, Patricia O’Connell, and Larry Dignan unpack customer experience, service design, and digital disruption in this episode of DisrupTV.

Insight News

January 13, 2017

Hackable Pacemakers Point to Lagging Security Standards in IoT

Tech Optimization

A number of implantable cardiac devices made by St. Jude Medical had several vulnerabilities that hackers could have used to harm patients, the U.S. Food and Drug Administration'...

Chris Kanaracus

Steve Wilson

Analyst Blog

January 11, 2017

Alexa steals the show at CES, provides missing link in consumer IoT

Next-Generation Customer Experience

...

January 10, 2017

CEN Member Chat: The State of Digital Transformation Remains Healthy

Data to Decisions

R "Ray" Wang

Insight News

January 10, 2017

MIT, Harvard, Tech Industry Luminaries Team Up on Fund for Ethical AI

Data to Decisions

Amid a mounting tide of concerns over the implications of AI (artificial intelligence) on society, a new fund backed by well-known tech industry figures along with Harvard and MI...

Chris Kanaracus

Steve Wilson

January 10, 2017

CEN Member Chat: Trends for 2017 - Using the AstroCharts for Strategic Planning

Data to Decisions

R "Ray" Wang

Analyst Blog

January 09, 2017

Atlassian Acquires Trello for $425M: Will It Remain Free?

Next-Generation Customer Experience

As most acquisitions start out with the “ideal” that the product will remain ...

Insight News

January 09, 2017

What the Login.gov SSO Project's Struggles Say About Digital Transformation

Tech Optimization

The U.S. government has long sought to create a single sign-on infrastructure that will help citizens access online services in a more organized and secure way. But the latest ef...

Chris Kanaracus

Steve Wilson

Analyst Blog

January 06, 2017

Salesforce Has A Platform Vision - Progress Report from Analyst Day

Next-Generation Customer Experience

...

Holger Mueller

DisrupTV

January 06, 2017

Storytelling, Brand Narrative & Marketing Innovation | DisrupTV Ep. 43

Marketing Transformation

Explore how Mike Bonifer, Rich Kylberg, and Heather Clancy unpack creative storytelling, brand narrative, and marketing transformation for today’s disruptive age.

Insight News

January 06, 2017

The FTC's IoT Security Contest Could Spark Much-Needed Innovative Ideas

Next-Generation Customer Experience

IoT security'sor the relative lack thereof'swas a big story in 2016, with vulnerabilities in connected devices leading to major cyberattacks, such as the Mirai botnet that crippl...

Chris Kanaracus

Andy Mulholland

Steve Wilson

Insight News

January 05, 2017

Gartner Acquires CEB In $3.3 Billion Deal, Eyes Expanded Footprint in Enterprises

Future of Work

Gartner has agreed to buy consulting firm CEB for $2.6 billion in cash and stock in a deal that will broaden Gartner's departmental reach within enterprises. Gartner will also as...

Chris Kanaracus

R "Ray" Wang

Analyst Blog

December 23, 2016

IoT and Cloud Computing; the killer combination for Services; But not always a well defined relationship!

Data to Decisions

It has been stated that ...

Andy Mulholland

Analyst Blog

December 20, 2016

Announcing Constellation Research's 2016 Enterprise Awards

Data to Decisions

Constellation Research hopes you all have a great holiday season this year wi...

Chris Kanaracus

DisrupTV

December 17, 2016

2016 in Review & The Subscription Economy | DisrupTV Ep. 42

Future of Work

Join Ray Wang, Vala Afshar &amp; Tien Tzuo as they recap 2016’s top tech shifts and dive deep into the rise of subscription models and recurring revenue strategies.

Analyst Blog

December 15, 2016

MapR Ambition: Next-Generation Application Platform

Data to Decisions

MapR promises a more scaleable, reliable, real-time-capable and conve...

Doug Henschen

December 14, 2016

How to Deliver Great Customer Experience

Next-Generation Customer Experience

Insight News

December 13, 2016

Salesforce Service Cloud Gains Chatbots, Facebook Messenger and SMS with LiveMessage

Next-Generation Customer Experience

Salesforce has rolled out LiveMessage, which provides Service Cloud customers with messaging capabilities for SMS and Facebook Messenger, as well as support for both native and t...

Chris Kanaracus

Analyst Blog

December 12, 2016

Why A Bi-Modal Approach to Digital Transformation Is Just Stupid

Next-Generation Customer Experience

...

R "Ray" Wang

DisrupTV

December 09, 2016

Reinventing Tech, Brand & Data Strategy | DisrupTV Ep. 41

Future of Work

Join Ben Haines, Bob Greenberg, and Chris Kanaracus as they unpack digital transformation, brand evolution, and data strategy in a disruptive era.

December 08, 2016

Connected Enterprise 2016 - Mixed Reality And The Future Ahead

Data to Decisions

December 08, 2016

Connected Enterprise 2016 - Digital Health

Future of Work

Insight News

December 08, 2016

Microsoft CEO Nadella Outlines Initial Integration Plans for LinkedIn

Data to Decisions

Now that Microsoft's $26.2 billion purchase of LinkedIn is a done deal, CEO Satya Nadella has spelled out some much-anticipated details surrounding plans to integrate the compani...

Chris Kanaracus

Doug Henschen

Subscribe to Chief Customer Officer