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It’s just not true. Customer self-service is one of the key capabilities of any company that actually cares about their customers. Companies contemplating a self-service customer care solution to support digital customer experiences should consider the following five steps: 1. Anticipate Requirements for a Digital Business Model. As organizations make the shift to a post-sale, […]
Analyst Blog
Event ReportAn estimated 1800 paid attendees, 4200 partners and employees converged into New Orleans, Louisiana, for Microsoft’s inaugural business decision makers conference. The three day event which also drew 100,000 online viewers, started April 4th, 2016 and concluded April 6th, 2016. The event themes celebrated business transformation and digital transformation. During the keynote, CEO Satya Nadella welcomed the audience and emphasized how this event focused on, “The role technology can play in making these (transformational) changes happen.”
Analyst Blog
SAP and IBM have made yet another expansion to their long-running and broad partnership, announcing plans to work together on next-generation ERP, cognitive computing and application user experience.
Insight Blog
New report highlights nine pillars of successful customer self service.Want to know a paradigm that has always been false, but many people believe it? Organizations are battling each other to deliver the best customer experience for the right customer at the right time in the right channel. Customer service and customer engagement now play key roles in digital transformation strategy. However, leaders often stigmatize […]
Analyst Blog
It’s reasonable to suppose that Service Companies that provide ‘Integration’ of technology to deliver Business valuable capabilities from Technology Products should be facing a boom. IoT adds new devices, data, and services all requiring their own integration as well as connecting to the existing complicated IT systems. Throw in defining and building business wining competitive Smart Services driven by the new IoT data streams as well and….
Analyst Blog
Always good to see innovation, and good to see new ERP suites being built from the ground up, on the modern technologies of the 21st century. BWU! Has all the ingredients of a modern ERP product, built on a modern platform. Now it will be come to see how much functionality is in the early versions and how compelling it will be for existing Unit4 customers to upgrade to BWU! As well as how attractive the new releases are for non Unit4 customers.
Analyst Blog
Decoding Blockchain, Trust & the Architecture of Digital Money | DisrupTV Ep. 10
In DisrupTV Episode 10, hosts R “Ray” Wang and Vala Afshar interview:
Video
We know the world is becoming the famous global village - as Globalization is the business trend that powers the world for most of economic growth past WW II. Brands are global, entertainment is global, platforms are global, etc. making values (like it or not) more global. Having a powerful, intelligent plaform under as the Über Super Computer will only help.
Analyst Blog
Despite spending nearly one-fifth of GDP on healthcare, the U.S. struggles to meet its goal of creating high-quality care for all. With financial pressures on care providers increasing, the current system is simply not sustainable. Imagine Care, a cloud-based solution built on Cortana analytics and Microsoft Dynamics, is helping healthcare providers ensure patients get better […]
Analyst Blog
Underwriters Lab is transitioning from a legacy to a digital company. Source: Microsoft You may not recognize the name “Underwriters Laboratory,” but “UL” is a mark you’ve seen everywhere. In fact it’s on 22 billion products, systems and materials from drywall to fire extinguishers to lamps to mattresses. The company got its start more than a […]
Analyst Blog
While Hadoop remains one of the most popular platforms for big data, there's no single correct way to implement it in a manner best suited to your company's business requirements.
Insight Blog
The recent terror attacks in Brussels have issued a fearful reminder of the dangers travelers continue to face, but the war against terrorism continues both by governments and private enterprise. A case in point? Presicent Traveler, which uses in-memory analytics in an application for traveler safety.
Insight Blog
AccuWeather is delivering access to vital, up-to-the minute information around the world. Source: Microsoft AccuWeather gets up to 10 billion data requests from over 200 hundred countries in 100 different languages, every day. The Microsoft Cloud gives AccuWeather the power to instantly deliver information and businesses to people when they need it most. Lowe’s, Motorola […]
Analyst Blog
Sports is the new playing field is the world of business. Real Madrid is one of the most storied futbol clubs in history. Over 113 years, the club has won 116 official trophies. FIFA has recognized Real Madrid as the best futbol club of the 20th century. Since then, they’ve won the Champions League 10 times […]
Analyst Blog
Event report. After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. Commerce is really where the rubber meets the road. At the end of the day, if the customer experience is poor, customers will abandon shopping carts and revenue […]
Analyst Blog
It's the first time Microsoft has completely built and designed a enterprise platform, contrary before where it partnered, provided know how etc. On the concern side it looks like Microsoft isn't fully sure what can be done with it. At points our interactions were like that of an adventure racer who made it to stage two and now needs to figure out what to do in stage two. Fair enough, as it was far from clear if Microsoft could pull this off 15 months ago. The device was fidgy, needed a portable 'life support unit' and was tough to use. 12 months made a big difference, it can now be used as a platform.
Analyst Blog
Digital transformation is growing an agricultural revolution 100 feet under the streets of London. British startup Growing Underground saw an abandoned air raid tunnel under the streets of London as an opportunity to experiment with ways to feed a growing population without increasing our carbon footprint. The tunnels were never built for the production […]
Analyst Blog
What is Microsoft up to now? Empowering people with sight loss the opportunity to experience city life. Source: Microsoft Everyone has a right to independence, but not everyone has the capacity. Cities Unlocked aims to set people with sight loss free to experience city life like never before. The pilot program is a unique collaboration […]
Analyst Blog
The Australian Payments Clearing Association (APCA) releases card fraud statistics every six months for the preceding 12m period. For a decade now, Lockstep has been monitoring these figures, plotting the trend data and analysing what the industry is doing - and not doing - about Card Not Present fraud. Here is our summary for the financial year 2015 stats.
Analyst Blog
Transforming Urban Infrastructure | DisrupTV Ep. 9
In DisrupTV Episode 9, hosts R "Ray" Wang and Vala Afshar engage in a dynamic conversation with three distinguished leaders in urban technology and innovation:
Video
A platform vision and plenty of tools for next generation applicationsWe had the opportunity to attend Microsoft's developer conference Build in San Francisco, held (where else) at Moscone. Attended by other 5000 participants, it was a different Microsoft Build, with crystal clear focus on developers, tools to increase their productivity and most importantly - build for the new platform CEO Nadella unveiled, Conversations as a Platform.
Analyst Blog
Constellation's Managing Editor, Chris Kanaracus, offers tips on hot upcoming research coverage. Constellation Research VP & Principal Analyst, Guy Courtin, provides his take on what's essential about the dynamic retail sector and provides plenty of ideas related to popular brands and the business outcomes enabled by technology.
Video
Funding round announcements are regular occurrences in the news cycle but some are more symbolically significant than others. Such is the case with task management startup Asana's announcement of a Series C financing round worth $50 million. Asana described what the capital infusion means for the company in a blog post:
Insight Blog