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Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. Genesys and Microsoft Working Together: The event will feature […]
Analyst Blog
What is NICE Systems Voice of The Customer Announcement Mean to Your Company? The announcement the launch of Total Voice of the Customer (TVOC) is the latest addition to the NICE VOC suite of solutions. TVOC leverages NICE’s Voice of the Customer solution, alongside NICE’s unique Interaction Analytics capabilities and vast experience in recording calls and making sense of that […]
Analyst Blog
Paleo, local, vegan, extra cheese, gluten free -- consumers are demanding when it comes to food. How are restaurants and food manufacturers to satisfy consumers that want each meal tailored to their dietary preferences? Technology of course. My latest report, The True Value of Technology for Food Supply Chains highlights opportunities for food retailers to satisfy customer demands with the help of the internet of things and big data technology.
Analyst Blog
Target has made a bold move to refashion its supply chain in the era of matrix commerce with the hiring of Arthur Valdez, who spent 16 years at Amazon in top supply chain and logistics leadership roles, as the Wall Street Journal reports:
Insight Blog
I am as tired of telling you not to embark on Social Customer Service as you are of telling me I am a grouchy old man and I don’t get it.Fine.My data and case studies have not convinced you, so let’s try a different approach. Let’s have someone else show you their data.
Analyst Blog
Security starts with the identification of risks that in turn defines actions that are required. IoT devices range from simple sensors to embedded intelligence in sophisticated machines, and their deployment covers the whole spectrum of industries, and applications, as such there is not a single standard answer. It would seem unnecessary to consider imposing IT security practices to pilot a handful of simple monitoring sensors in a building, but a pilot should be the opportunity to learn about the technology and security aspects as well as the business benefits.
Analyst Blog
Hortonworks integrates Hortonworks Data Platform (Hadoop) and Hortonworks DataFlow (streaming data) platforms to offer a cohesive approach to analyzing data in motion and data at rest. Here’s how they fit together. … Continue reading →
Analyst Blog
What’s The Combo Up To? Blueprint, an innovator and global leader in accelerating and de-risking large, complex IT projects, and Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced a resale agreement increasing the ability for strategic customer growth worldwide. How Will Capgemini and Blueprint Work Together? Capgemini will […]
Analyst Blog
Deloitte’s Millennial Survey is a recent example of the research which serves to reinforce what we have long suspected – that a sense of values and purpose is at the core of the millennial mindset. Thus far we have seen this play out in the consumer landscape, with a significant reduction in leading indicators of personal consumption – consider:
Analyst Blog
Event report from Hortonwork's first analyst summit. The vendor has a clear ambition to become the next generation database for the enterprise – addressing both data at rest and in motion. These are traditional different architectures and players and bringing both together will be a challenge for anyone – so a tall ask (hence the blog post title). But it’s good for vendors to have an ambition and given the early phases it is good to see Hortonworks is off to an early start to bring these two database domains together.
Analyst Blog
Premium Research
Innovation in Cloud-Based Financial Management ApplicationsThis report makes the case for innovation in financial management apps in the cloud. This report provides an overview of the latest cloud-based offering in Financial Management applications (FinancialForce.com).
Cisco is buying a startup called CliQr Technologies for $260 million in a move that underscores the fact that for most enterprises, hybrid cloud computing is the path forward. Here are the details from Cisco's announcement:
Insight Blog
The US Department of Commerce and Europen Union have struck a new agreement for the trans-Atlantic transfer of Personal Data, to replace the old "Safe Harbor" arrangement. It's great for business, but data flow regulations are a small part of privacy. US companies need to understand that they still have broader privacy obligations.
Analyst Blog
This morning Oracle announced a new storage offering that extends strategic options for enterprises on how, where and when to store data, all at an attractive TCO position. But it’s for data on… mainframes. Why would Oracle go after this market? At first glance the move is unlikely and unusual for the vendor.
Analyst Blog
One of the most interesting and useful podcasts that I listen to is Drew McLellan’s Build a Better Agency podcast. Each week, Drew serves up fascinating and tangible tips, tricks and proven approaches to help agency owners grow their business. It’s a great combination of tactics and strategy, capability building and new ideas.
Analyst Blog
Insight Blog
Constellation Research VP & Principal Analyst, Alan Lepofsky, shares his latest technology research on Assisted Productivity - How Artificial Intelligence Will Help People Get Work Done. Chris Kanaracus, Constellation's Managing Editor provides 2016 highlights on business and technology trend insights to watch for.
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Last Fall, McDonald’s announced it would be offering their breakfast menu all day. It was widely seen as a bold move, but one that had a certain level of risk. Especially when it came to how their supply chain would … Continue reading →
Analyst Blog
My March issue of Bon Appetit magazine arrived just days ago, and it's not just any issue. It's the culture issue. Why does this matter? It matters because we've been dubbed as food obsessed. Notice the smartphone with the pizza photo. That artisan pizza looks good enough to eat.This scenario provides just one example among many of how consumers value food choices more and more these days. That cultural shift affects food supply chains. It's this new trend related to consumer preferences that makes this new report authored by Guy Courtin, Constellation Research VP & Principal Analyst, so relevant now. It validates the need for food supply chains to embrace technology that can deliver mass personalization to satisfy today's savvy consumers.
Analyst Blog
Quarks
How food supply chains can satisfy evolving consumer demands and drive profits by embracing disruptive technology
This report explains how grocers, food manufacturers, and restaurants should use technology to satisfy rapidly evolving consumer demand.
Facial recognition technology is being used in more and more ways these days, from urban surveillance cameras to payments processing. Where some of the most interesting advances lie, however, is in applications that go beyond mere ID verification and attempt to detect and analyze a person's emotions—in other words, sentiment analysis, but through human faces, not Tweets.
Insight Blog