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A first serious attempt to make OpenStack interoperability real.During OpenStack Summit in Austin, probably close to a hundred press releases have been published, tough to find the most important one, but this one from IBM stood out for me. Interoperabiity has always been a promise of the OpenStack community and vendors, but it is tough to prove it (and build for it).
Analyst Blog
Authorities in both the European Union and United States have taken significant steps toward crafting comprehensive government policies around the Internet of Things, in a sign the IoT market is maturing in an important way.
Insight Blog
Overly-social posts on professional networks like LinkedIn solicit a "Put that on Facebook!" reaction from many. But is the line between those networks and purely social media really clear?Early in the morning of September 14th 2015, a young man in rural Connecticut woke up and headed downstairs for breakfast. Somehow, he tripped and fell down the entire flight of twenty stairs, hitting his head so hard that it split the inch-thick-maple bottom step in two. The day after the accident, my good friend John Licata, the young man's father-in law, posted a short piece on both FaceBook and LinkedIn to ask for prayers and understanding. Despite the outpouring of support on LinkedIn (close to 40,000 "likes" and nearly as many comments), the negative reaction was vehement enough for John to remove the post. Why would some people react so badly? Are they right to defend the "professional purity" of LinkedIn? Where is a reasonable place to draw the line?
Analyst Blog
Insight Blog
Case Study
Social Listening Helps Provide Better Insights, Customer Service, and ProfitabilityThis case study documents how General Motors used Oracle Service Cloud and Oracle Social Relationship Management Engagement Platform to create a social media strategy that resulted in consistent customer service around the world, boosted GM's social engagement with customers, and improved customers' perception of GM brands.
Earlier this month I was in sunny Florida at the Demandware XChange conference. A gathering of some of the biggest retail brand names – the likes of Cole Haan, Carter’s, vineyard vines, Party City to name a few, also spent time with me in Florida. With over 1400 attendees representing 600 customers, the event attracted a wide swath of brands and retailers.The biggest message from the event was the dominance mobile has commanded over the retail world.
Analyst Blog
Having worked for GM years ago and lived in Detroit, the motor capital, it was really interesting to see how GM is using social media to listen and engage customers – in marketing as well as customer service. This new case study shows the depth and strength of how GM is taking advantage of what […]
Analyst Blog
While department store chains such as Sears, Macy's and JC Penney have been shutting down locations by the hundreds in recent years, if they're ever going to restore sales productivity, an even more dramatic bloodletting will be required.
Insight Blog
Facebook has for some time been providing ways for users to access the social network more securely, with one of those options being support for Tor, the anonymous communication network.
Insight Blog
We have the opportunity to attend OpenStack Summit 2016, happening in Austin from April 24th till 27th 2016, held at the Austin convention center. Good to see OpenStack coming back to the roots and showing good interest with 7500 attendees.
Analyst Blog
Digital Transformation Kicks Into High Gear As A Boardroom Priority Yet Most Leaders UnpreparedWhether it’s the fact that 52% of the Fortune 500 have been merged, acquired, gone bankrupt, or just fell of the list, or maybe it’s the paranoia that a small startup anywhere in the world can disrupt the established business models of existing giants, digital transformation has emerged as a top 10 priority in the global board room. With the board applying pressure to management teams to “go digital” and “disrupt or be disrupted”, most innovative organizations have taken the first step by appointing a Chief Digital Officer. However, in conversations with over 100 organizations engaged in digital transformation, the appointment of a Chief Digital Officer alone will not resolve the overall needs to make the shift.
Analyst Blog
It's often been said that partnerships are going to be a crucial factor in the evolution of the Internet of Things market, given that no single vendor has all the necessary products, services and expertise. To that end, this week Dell announced a new program involving more than 25 companies, including GE, Microsoft and SAP.
Insight Blog
SAS Viya delivers cloud-ready architecture for multiple public and private deployment scenarios. But will it appeal to next-gen customers looking for new analytics options? To attend a SAS Global Forum … Continue reading →
Analyst Blog
Innovation, HealthTech & Customer Intelligence | DisrupTV Ep. 12
In DisrupTV Episode 12, hosts R “Ray” Wang and Vala Afshar welcome three impactful guests:
Video
Today enterprise content management vendor Box and and business IT consulting firm Cognizant announced a partnership to develop industry specific applications. This is similar to the announcement Box and IBM made in June of 2015.
Analyst Blog
My impressions and a progress report from this week's SAP SuccessFactors analyst summit this week.
Analyst Blog
“It’s not what you know; it’s how fast you can learn.” Great insight from Liz Wiseman, author of “Rookie Smarts” and President of The Wiseman Group.This statement captures the theme from last week’s episode of DisrupTV, where our hosts Vala Afshar and R ”Ray” Wang caught up with two influential business leaders who are both shaking up the status quo - Liz Wiseman and Sharon Wienbar, CEO of Hackbright Academy.
Analyst Blog
There is no shortage of City Authorities sponsorship, nor engagement support from the big technology vendors, plus a mass of ‘new’ Smart technology products from startups, but there is a missing ingredient; the vision to create a Business Service architecture to transform the parts into a commercially, technically and deliverable viable Smart City.
Analyst Blog
Next week I’ll be discussing the possibilities and positive developments in the educational webinar, “Democratizing the Data Lake: The State of Big Data Management in the Enterprise.” Set for Tuesday, April 26 at 1pm ET/10am PT, this webinar will delve into data access, data cataloging and metadata management options for Hadoop as well as big data integration and data-prep options. We’ll also discuss Apache Spark and its role in data processing, stream processing and data analysis in the context of Hadoop.
Analyst Blog
Bestselling author of Disrupting Digital Business and founder of Constellation Research, R "Ray" Wang, shares the 10 components of a framework for assessing an enterprise's digital transformation maturity.
Video
Opinions may vary on just how much personalization consumers want in their marketing messages from companies, but delivering it has been the goal of many software vendors. SAS has extended its Customer Intelligence product line with a new SaaS offering, Customer Intelligence 360. Here are the key details from its announcement this week:
Insight Blog
SAS has been and remains the industry's largest independent player in analytics, but has lagged the market in a key area: Making its software a true cloud offering, with the elasticity and scalability that term entails. The company's newly unveiled Viya architecture is aimed at bringing SAS up to full cloud speed, with early-adopter access scheduled for May and general availability in the third quarter.
Insight Blog