Filter Results
Results
The Internet of Things has moved to the stage when hype is being replaced by visible market presence as in Smart Homes, or innovative Smart Services such as Uber. There are even examples of market disruption and transformation by global leaders such as John Deere, or General Electric. Yet significant numbers of business executives take comfort that there is no need to act using one of the following six statements that are demonstratively wrong;
Analyst Blog
SAP has quietly purchased Roambi, a suite of mobile BI and data-visualization tools, with plans to bring "mobile access to analytics to everyone." Terms of the deal, which was announced this week, were not disclosed.
Insight Blog
This report looks at how companies, using the right software, can gain ROI from Customer Service and Customer Experience. Customer Care as a cost center is an unfounded paradigm. In fact, executives have long thought of customer service or customer care as a cost center. However, this paradigm is and has always been false. Executives and […]
Analyst Blog
This morning we learnt that the Apache Software Foundation has announced a new top level project - Apache Arrow.
Analyst Blog
Numonix announced enhanced integration of its award-winning RECITE® interaction recording solution with Allworx VoIP business telephone systems. It also announced a new Allworx distribution agreement with Vital Communications Inc., the world’s largest distributor of Allworx VoIP business telephone systems. “Users of Allworx business telephone solutions can now benefit from enhanced integration with Numonix’s RECITE […]
Analyst Blog
Below are some of the thoughts I've shared over the last few years on assisted/intelligent collaboration. (which term do you prefer and why?)This is the next stage in personally productivity and team collaboration software, where the tools (software) help people work more efficiently and effectively. I have several reports coming out on these topics, and look forward to continuing my work in this area.Scroll through the Storify collection below...
Analyst Blog
At the NRF Retail’s BIG Show, Adobe introduced several solution innovations for the Adobe Marketing Cloud that help retailers unify data, rich content, and campaign management into one platform. The new retail innovations include: Data-driven remarketing: For the first time (via Adobe Analytics integration with Adobe Campaign), retailers can connect both consumers’ behavior online and contextual data to […]
Analyst Blog
Netflix has completed moving its streaming-video operations onto Amazon Web Services after a seven-plus year journey, and the massive project holds valuable lessons for any enterprise contemplating or undergoing a large-scale move to the cloud.
Insight Blog
Decoding Digital Trends & Market Signals | DisrupTV Ep. 2
In DisrupTV Episode 2, hosts Vala Afshar and R “Ray” Wang interview:
Video
Newspapers have been undergoing a painful transition to digital publishing for going on two decades now. One of the industry's biggest chains, Gannett, is reportedly eyeing a way to get more revenue out of its fleets of delivery trucks and newspaper carriers, which just aren't as busy—or loaded down—as they used to be in the heyday of print.
Insight Blog
Were you unsure MySpace still existed? Time Inc., who is the owner of Time, Fortune, and People magazines, has acquired Viant. Viant is the parent company of Myspace. So why would Time Inc do that? My sources say that it’s all about the data! News Corp bought Myspace for $580 million back in 2005. Then in 2011 […]
Analyst Blog
Microsoft Researchers Report Breakthrough In Homomorphic Encryption: The Implications Could Be Major
Microsoft researchers have just published a paper that describes a major breakthrough in speed for homomorphic encryption systems, which make it possible to analyze and make changes to data without first decrypting it.
Insight Blog
Earlier in the week VMware unveiled its new capabilities in the end user computing (EUC) space, VMware’s offerings in the space of virtual desktop integration.
Analyst Blog
When faced with a new competitive situation the phrase ‘Build, Partner or Acquire’ is often used to sum up the possible responses. But are the three options enough when faced with the challenges of a global interconnected, interactive Smart Services business? In a market place potentially powered by hundreds of thousands IoT players individual Smart services can such simple contained options work for Market Leaders? Or is there a new more appropriate option for this new business and technology model?
Analyst Blog
Case Study
Case Study: FinancialForce and AshokaFinancialForce HCM Was Implemented in 47 Countries in Less than Three Months This case study chronicles the experience of 2015 SuperNova award winner, Asha Aravindakshan, Operations Director for Global Talent at Ashoka, as she implemented FinancialForce HCM, cloud- based software for human resources management, with a very small, part-time team, in less than 90 days. This study documents the impact of FinancialForce HCM on Ashoka's business.
Earlier this week SAP SuccessFactors announced its new capabilities in Performance Management, taking a first step at helping make Performance Management 'work'.
Analyst Blog
The word “agile” has been part of may conversations when it comes to software. This new report looks at the importance of agile customer care. What exactly does agile customer care and agile customer experience mean? Traditional Customer Care Solutions Require Resources from IT and Result in Low Agent Productivity and ROI The costs for customer […]
Analyst Blog
The Internet of Things cuts across so many technology areas that no single vendor can provide every piece of the puzzle. Therefore, IoT partnerships will rule the day for the foreseeable future as companies put together initiatives.
Insight Blog
In workshops, presentations and executive briefings, I continue to push one clear message. Experience is the Currency of Your Brand. This new consumerverse that we have found ourselves in goes beyond the simple notion of being “customer centric” – to the heart of what it means to be invited into the lives of our customers. […]
Analyst Blog
While anyone can spot a big story, it's not as easy to pinpoint ones that make smaller ripples, indicating something larger going on under the surface. A case in point: Texas managed services provider Aldridge's purchase this week of two Seattle-based IT services firms, Arterian and PacketDrivers.
Insight Blog