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Customer Experience (CX) software suites from technology providers aim to provide businesses with a seamless experience across marketing, sales and service, offering a single view of the customer.
Learn How To Overcome Functional Fiefdoms and Legacy Technologies In One Fell Swoop
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Analyst Blog
We had the opportunity to attend Unit4 bi yearly analyst conference in Boston, held on June 15th, 2017, at the Boston Seaport Hotel. The meeting was (very – see the #MRS rule on Twitter) well attended, similar to two years ago – with about 20+ analysts attending.
Analyst Blog
We had the opportunity to attend Cloud Foundry’s yearly user conference, Cloud Foundry Summit in Santa Clara, held from June 13th till June 15th, 2017, at the Santa Clara Convention Center. The conference was well attended, similar to last year, though with a wider variety of partners and sponsors.
Analyst Blog
While the technology isn't entirely new, Salesforce's just-launched Einstein Analytics marks the next path forward in its AI and advanced analytics strategy.
Insight Blog
Did Jeff Bezos wake up this morning and say: "Alexa, acquire Slack?"
Rumours are circulating that Amazon may be interested in acquiring Slack. Below are my thoughts on a) what market is this really in? b) how would it fit in with Amazon's portfolio?
Analyst Blog
We had the opportunity to attend HireVue’s yearly user conference Digital Disruption in Deer Valley, held from June 12th till 14th, at the panoramic Stein Ericson lodge. The conference was similarily attended as last year with attendees from customers, prospects, partners and the influencer community (the letter was “very well” attended – insider joke, check Twitter).
Analyst Blog
Microsoft is joining the Cloud Foundry Foundation as a gold member, in the latest instance of the company embracing open source under the leadership of CEO Sayta Nadella. The move also further cements Cloud Foundry's market position as a leading multi-cloud PaaS (platform as a service).
Insight Blog
Today Box introduced the public beta of Box Drive, their new desktop integration that allows people to browse and access all the enterprise content they have access to, without having to synchronize the folders and files down to their local computer.
In the video below I discuss the trend of on-demand file-streaming and look at what the major players are doing in this space.
Analyst Blog
We had the opportunity to attend Hortonworks analyst day in San Jose, held June 12th 2017, at the Marriott San Jose, in advance to the Dataworks Summit, held at the McEnery Convention center next door. The analyst meeting was well attended with over 20 influencers present. From Constellation, my colleague Doug Henschen was there, and he and fellow colleague Chris Kanaracus have published two insight pieces, and we jointly published another on the IBM partnership – see below for links.
Analyst Blog
Vendor Profile
SAP Cloud Platform Enables Enterprises to Build Next-Generation Applications with a Business Application’s DNA
The Apache Hadoop ecosystem received a bit of a shakeup this week, with IBM's decision to eventually phase out its own BigInsights service in favor of standardizing on Hortonworks' Data Platform. Here are the key details from their joint announcement:
Insight Blog
Many acquisitions lead to product overlap, and Microsoft's $26.2 billion purchase of LinkedIn a year ago is no different. Redmond has announced that Docs.com, the filesharing service it launched in 2010, will be shuttered by December 15. Here's the rationale Microsoft gave for the move:
Insight Blog
Ford Global Data Insights and Analytics team spreads data access and analysis capabilities enterprisewide.
With its data growing exponentially and digital transformations including mobility, continuous connectivity and autonomous vehicles quickly emerging, Ford recognized back in 2014 that it need to take a more comprehensive and strategic approach to data-driven decision making. These were key reasons why Ford hired its first Global Chief Data and Analytics Officer, Paul Ballew, and formed the Ford Global Data Insights and Analytics (GDIA) unit in January 2015.
Analyst Blog
Hortonworks has introduced a new support subscription model for its Hadoop-based big data platform, in a bid to appeal more to customers with hybrid deployments as well as intentions on full-scale migration to the cloud.
Insight Blog
Hortonworks has announced the general availability of DataFlow 3.0, the newest version of its platform for streaming data analytics. The Hadoop distributor says the growth of IoT (Internet of Things) devices and related data will make streaming a crucial part of future analytic applications:
Insight Blog
Constellation is pleased to announce Marco Tempest is performing at Constellation's Connected Enterprise 2017! Tempest is a performer who uses technology to create illusions, and has delivered thought-provoking performances at TEDGlobal, the World Economic Forum, and LeWeb.
Below, Tempest performs "Augmented reality, techno magic" at TEDGlobal.
Analyst Blog
GE has expanded its Industrial IoT platform Predix deeper into the electric utilities space, with a new suite of applications aimed at not only optimizing power producers' operations, but also deriving more profits from energy trading. Here's how GE's announcement explains the value proposition:
Insight Blog
Aligning Go-to-Market, Sales Enablement, and Data-Driven Growth | DisrupTV Ep. 65
In Episode 65 of DisrupTV, hosts R “Ray” Wang (Principal Analyst & Founder, Constellation Research) and Vala Afshar (Chief Digital Evangelist, Salesforce) are joined by three industry leaders who bring distinct perspectives on go-to-market execution, sales enablement, and marketing transformation:
Video
Rimini Street is expanding its third-party software support portfolio significantly about a month after announcing it will soon become a publicly traded company. It will now offer support services for six additional database platforms, as well as a security service delivered in partnership with McAfee.
Insight Blog
We had the opportunity to attend Cornerstone’s yearly user conference Confluence in San Diego, held from June 5th till 7th 2017, at the San Diego Marriott Marquis & Marina. The conference was very well attended with over 1000 attendees, and almost 30 influencers. The show floor saw a wide range of partners – including – as it’s in the time of the marketplace – coopetitors. A good sign for customers.
Analyst Blog
On May 31st, IBM announced the acquisition of TIMETOACT XCC (the product, not the company and staff), an intranet platform that is built on top of IBM Connections. IBM plans to bundle XCC with IBM Connections in Q32017 as a new offering named IBM Connections Engagement Center. The additional cost for Engagement Center has not yet been announced.
Analyst Blog