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The importance of ‘Services’ as a means to both grow revenue and create a reoccurring business revenue stream is well accepted, but increasingly Enterprises find they are competing on the quality of their Services. Traditional measures focus on customer responsiveness and satisfaction, balanced with competitive cost/price reduction, achieved by using recognized multi-point action plans.
Analyst Blog
The AI arms race continues: AI and machine learning startups have been popping up like mad in recent times, and are being acquired just as quickly. This week, Facebook and SaaS application vendor LogMeIn continued the trend, buying Ozlo and Nanorep, respectively.
Insight Blog
What’s the news: Azure Stack – announced a little more than two years ago is Microsoft’s on premise version of Azure (with some reduced / missing capabilities to the cloud version). Originally slated to run on Microsoft hardware and available last summer, the product suite is now available for partners to certify.
Analyst Blog
Vendor Profile
Oracle Database Service Combines MySQL Enterprise Edition Advantages, Hybrid Flexibility and Oracle Cloud Integration
What’s the news: Google wants to help recruiters be more successful. It wants them to use G-Suite to schedule appointments, Gmail to email with applicants and internal stakeholders, use Google Search to make job post more attractive. Google has also thought of reports and data migration to get started. Hire leverages assets from Bebop – the ‘acquihire’ that brought Diane Greene to Google. The link to the earlier shipped Google Jops API isn’t fully clear, but its more likely than not leveraged.
Analyst Blog
Artificial Intelligence is with us today. When you fire up your smart phone’s map application, it knows where you’re probably going based on the time of day, and without prompting, gives you a bit of advice about how to get there and what traffic jam to avoid. That’s pretty cool. And from there we easily slide into an optimistic outlook for self-driving cars.
Analyst Blog
Alan's Angle - The Social Business News Recap for the week ending July 28th, 2017
Slack raises $250M - Analytics, AI, business partners and their first customer conference
WalkMe raises $75M - Digital Adoption Platforms help guide people through enterprise applications and websites
Analyst Blog
This week Zoho launched Zoho One, an offering that provides customers with access to all of the Zoho business and productivity applications for a single price of $1/person/day. If you're unfamiliar with Zoho, you should really take a look at their extensive product portfolio which includes:
Analyst Blog
On July 25th IBM announced the availability of IBM Connections Engagement Center. This is the first release of this optional enhancement to IBM Connections since IBM acquired the software from TIMETOACT back in May.
Analyst Blog
Revolutionizing Collaboration with AI and Cognitive Technologies | DisrupTV Ep. 72
In Episode 72 of DisrupTV, hosts R "Ray" Wang and Vala Afshar engage in a compelling discussion with three industry leaders:
Video
Insight Blog
Nothing is more feared by the colleagues of the writing press than summer, when nothing happens. But this summer is off to a different start – with substantial news coming out in the 2nd half of July...
Analyst Blog
We had the opportunity to attend Microsoft’s AI event held in London on July 12th 2017. The event was Microsoft R&D centric, with R&D Leader Harry Shum leading the presentation and more key R&D leaders at hand to share progress and plans that Microsoft has in AI space.
Analyst Blog
Infor lays out plans for artificial intelligence and cloud-based business intelligence and analytics. Here’s what customers need to know.
Analyst Blog
Insight Blog
Rethinking Corporate Strategy and Innovation | DisrupTV Ep. 71
In Episode 71 of DisrupTV, hosts R "Ray" Wang and Vala Afshar engage in a compelling discussion with three industry leaders:
Video
During this CEN Member Chat, Holger Mueller, VP & Principal Analyst at Constellation Research, covers what you need to know about the future of work in HCM.
Video
Questions about Cloud Configure Price Quote (CPQ) solutions have popped up in most of my inquiries from B2B sales leaders this past year. My new report, the CRO’s Guide to Sales Acceleration with CPQ, was a labor of love inspired by these many conversations I had with sales executives, field sellers, and members of the Sales Enablement Society, on their sales effectiveness challenges. With B2B sales cycles lengthening and complexity growing, CPQ solutions deliver compelling ROI whether it be increasing the average deal size or accelerating the sales cycle.
Analyst Blog
Digital Transformation Digest: Big Microsoft Software Launches, IBM's Encrypted Mainframes, and More
Insight Blog
July 10th at Microsoft Inspire, their Worldwide Business Partner conference, Microsoft introduced Microsoft 365, a new purchasing model that bundles Windows + Office 365 + Enterprise Mobility and Security.
They also introduced three new (SMB focused) business applications... plus made MileIQ available to select O365 plans.
Analyst Blog