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Bottom Line: Customer revenue lifecycles are the lifeblood of any services business, making FinancialForce's Spring 2021 release timely given the services-first revenue renaissance happening today.
Analyst Blog
The World Health Organisation (WHO) has released the first of a series of design documents concerning digital proof of COVID-19 vaccination, as the start of a process to standardize digital versions of existing paper “home-based” records and the international “certificate of vaccination or prophylaxis” aka the Yellow Card: “Interim guidance for developing a Smart Vaccination Certificate” (SVC).
Analyst Blog
ConstellationTV is here to bring you the latest in what is disruptive and reshaping business and technology. In every episode, you’ll hear from our fellow analysts, from leaders across our network of business transformation experts and influencers, as well as from cutting edge vendors.
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Executive Summary
AI, Cybersecurity & Digital Transformation: Insights from Industry Leaders | DisrupTV Ep. 232
In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three thought leaders:
Video
Premium Research
Executive Summary
News Analysis: Digital Giant Coinbase Breaks Past $100 Billion Valuation In Direct Listing rwang0 Thu, 04/15/2021 - 05:42
Coinbase Debut Legitimizes Cryptocurrency Trading
Coinbase is the NASDAQ of Cryptocurrencies. They generate 96% of revenue from transaction fees and earned more in Q1 than all of 2020. The digital giant debuted as a profitable company on April 14th, 2021. At the time of direct listing, Coinbase shares opened at $381 and almost broke $429.54 throughout a volatile trading day.
As the leading cryptocurrency exchange, San Francisco based Coinbase has benefited from the rapid ascent of Bitcoin, Ethereum. Coinbase dominates US based cryptocurrency exchanges with a 24-hour trading volume of $3.2 billion.
Coinbase’s market value of $86 billion exceeds the value of Nasdaq ($26 billion) and ICE, the owner of the N.Y.S.E., is valued ($67 billion). For reference, this market valuation may exceed Goldman Sachs's at $111 billion.
Status: Public On April 14th, 2021
Leadership: Brian Armstrong, CEO & Co-Founder; Fred Ehrsam, Co-Founder
Investment relationship - NO
Individual owned - NO
Family owned- NO
Company owned - NO
Network: 56 million customers, 2.8 million customers making transactions. Coinbase has built an app that democratizes access to cryptocurrencies.
Customer Control: With brokerages hesitant to trade cryptocurrencies, Coinbase disintermediates brokerages and goes direct to consumer. By aggregating access to cryptocurrencies, consumers have a single point of trade and digital wallet.
Data Supremacy: The cryptocurrency exchanges will monetize data by using analytics and insight on participant behavior to provide future products and services.
Digital Monetization: Transaction fees drive $1.8 billion in revenues for Q1 vs $1.14 billion in revenues for 2020, up 136% (YoY). As $2 trillion in cryptocurrencies grow to $10 trillion by 2025 (Constellation estimates), Coinbase will benefit from the trading volume and activity.
Growth Mindset: Coinbase continues to invest in technology. This nvestment in order book exchange (GDAX), brokerage, and custody technology will set it apart from competitors.
Other Media Coverage
CGTN America: Coinbase becomes first crypto IPO
Fox Business: Better to bet early on bitcoin, crypto: Ray Wang
Your POV
Do you believe this is the beginning of cryptocurrencies? Will you buy the exchange (market) or the asset (cryptocurrency)? Better yet, pre-order the book and learn the secrets of the world beyond Digital Transformation, get my latest book Everybody Wants To Rule The World t
Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org. Please let us know if you need help with your AI and Digital Business transformation efforts. Here’s how we can assist:
Developing your digital business strategy
Connecting with other pioneers
Sharing best practices
Vendor selection
Implementation partner selection
Providing contract negotiations and software licensing support
Demystifying software licensing
Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales.
Disclosures
Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy,stay tuned for the full client list on the Constellation Research website. * Not responsible for any factual errors or omissions. However, happy to correct any errors upon email receipt.
Constellation Research recommends that readers consult a stock professional for their investment guidance. Investors should understand the potential conflicts of interest analysts might face. Constellation does not underwrite or own the securities of the companies the analysts cover. Analysts themselves sometimes own stocks in the companies they cover—either directly or indirectly, such as through employee stock-purchase pools in which they and their colleagues participate. As a general matter, investors should not rely solely on an analyst’s recommendation when deciding whether to buy, hold, or sell a stock. Instead, they should also do their own research—such as reading the prospectus for new companies or for public companies, the quarterly and annual reports filed with the SEC—to confirm whether a particular investment is appropriate for them in light of their individual financial circumstances.
Copyright © 2001 – 2021 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Executive Network
Analyst Blog
The Future of Customer Experience | DisrupTV Ep. 231
In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with four thought leaders:
Video
ConstellationTV is here to bring you the latest in what is disruptive and reshaping business and technology. In every episode, you’ll hear from our fellow analysts, from leaders across our network of business transformation experts and influencers, as well as from cutting edge vendors.
Video
Premium Research
Executive Summary
Reimagining Work & Customer Experience: AI, Innovation & Leadership Insights | DisrupTV Ep. 230
In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three thought leaders:
Video
Event Report: Google Cloud Industries Analyst Day rwang0 Thu, 04/01/2021 - 05:03
Google Cloud Has Hired A Brain Trust Of Industry Vertical Leaders
On March 31st, 2021, Google Cloud hosted an Vertical Analyst Roundtable. Google Cloud CEO, Thomas Kurian, opened up the day with a warm introduction on the role industries will play in the growth of Google Cloud. Lori Mitchell-Keller, VP of Industry Solutions shared how Google Cloud differentiates its approach to Industries with customers. The key industries and the leaders for Google Cloud's Verticals include:
Retail - Carrie Tharp
CPG - Giusy Buonfantino
Healthcare and Life Sciences - Joe Miles
Financial Services - Derek White
Communications - George Nazi
Media and Entertainment - George Nazi
Gaming - George Nazi
Manufacturing and Industrial - Dominik Wee
Supply Chain and Logistics - Hans Thalbauer
Public Sector - Todd Schroeder
Customer Wins Range From Level 1 to Level 4 Digital Giant Partnerships
Google Cloud's mid-term goal is to build Level 4 partnerships with industry leaders. Key focus areas for each of the verticals include
Data and AI platforms
Pervasive AI-enabled industry solutions
Cross-functional digital ecosystems
Key areas for each vertical include:
CPG - know customers in a data privacy first world, deliver growth in an omni channel ecosystem, and enable a more intelligent sustainable operations
FSI - humanize digital experiences, modernize core technologies and drive out technical debt, adjust to a deluge of regulatory requirements, and manage risk through data
Health and Life Sciences - accelerate R&D and clinical insights, achieve precision decisions with ML/AI, and enable population health and value based care models
Manufacturing - digitize customer journeys to improve experience through data, optmiize operations and sustainability, and address cultural and technology needs for digital transformation
Media and entertainment - drive up content velocity, deliver mass personalization at scale, ad create dynamic feedback loops to improve relationships and context
Public Sector - deliver compliance without compromise, provide tools to accelerate digital transformation, solve for mission needs, and apply vast public data troves for public good.
Retail - focus on immersive and frictionless customer experiences using first party data to accelerate activation, and decrease cost of business
Supply Chain and Logistics - deliver exceptional customer experience, drive circular economy and sustainability, achieve autonomous enterprise status
Telco and CSPs - identify new digital monetization, improve low touch high value experiences, upgrade legacy technical debt and core systems, and upskill work force.
While most of the customers are focused on Level 1 and Level 2 capabilities, Google Cloud is starting to see tgrowth in Level 3 vertical industry wins and becoming more competitive with both Amazon Web Services and MIcrosoft Azure in industry deals (see Figure 1). Public wins at Amwell, Ford, MLB, Target, Unilever, Unity, and Verizon are proof points on the extent of the partnerships with industry for data-driven digital transformation.
Figure 1. The Five Levels Of Cloud Provider Partnerships
The Bottom Line: Build, Partner, or Perish
In my upcoming book, Everybody Wants To Rule The World, we discuss how the collapse of vertical industries along a convergence of value chains will lead to 100 companies in 50 value chains across seven major geographic trade zones by 2050. Established organizations who survive to compete against the next set of well-funded digital giants will have to create joint venture partnerships in Level 5 in order to succeed.
Given the capital constraints of the established industry leaders, most will have to partner instead of build. Many of those partnerships will occur with the major cloud platform vendors who can provide the investment capital, the technical expertise, and the key cloud computing and technology prowess needed to win. Digital leaders who plan for the future will have to double down on one to two cloud players across the world to build deep partnerships or invest in the capital to establish their capabilities. Winners will build or partner.
Your POV
Are you a digital leader driving key initiatives? Have you partnered with a cloud vendor? What level is your partnership? Nominate your project for the 10th annual Constellation SuperNova Awards and buy the book to find out how Everybody Wants To Rule The World t
Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org. Please let us know if you need help with your AI and Digital Business transformation efforts. Here’s how we can assist:
Developing your digital business strategy
Connecting with other pioneers
Sharing best practices
Vendor selection
Implementation partner selection
Providing contract negotiations and software licensing support
Demystifying software licensing
Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales.
Disclosures
Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy,stay tuned for the full client list on the Constellation Research website. * Not responsible for any factual errors or omissions. However, happy to correct any errors upon email receipt.
Constellation Research recommends that readers consult a stock professional for their investment guidance. Investors should understand the potential conflicts of interest analysts might face. Constellation does not underwrite or own the securities of the companies the analysts cover. Analysts themselves sometimes own stocks in the companies they cover—either directly or indirectly, such as through employee stock-purchase pools in which they and their colleagues participate. As a general matter, investors should not rely solely on an analyst’s recommendation when deciding whether to buy, hold, or sell a stock. Instead, they should also do their own research—such as reading the prospectus for new companies or for public companies, the quarterly and annual reports filed with the SEC—to confirm whether a particular investment is appropriate for them in light of their individual financial circumstances.
Copyright © 2001 – 2021 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Executive Network
Analyst Blog
Marketing Reinvented: AI, Purpose & Data-Driven Innovation | DisrupTV Ep. 229
In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three influential marketing leaders:
Video
ConstellationTV is here to bring you the latest in what is disruptive and reshaping business and technology. In every episode, you’ll hear from our fellow analysts, from leaders across our network of business transformation experts and influencers, as well as from cutting edge vendors.
Video
Bottom Line: Today’s largely-distributed enterprises need to make sure they are putting endpoint security first in 2021– which includes closely managing every stage of the device lifecycle, from deployment to decommission, and ensuring all sensitive data remains protected.
Analyst Blog
30% of US and UK remote workers say their organizations don't require them to use a secure access tool, including VPN, to log into corporate databases and systems, according to Ivanti's 2021 Secure Consumer Cyber Report.
Plus, 25% of remote workers in the US and UK aren't required to have specific security software running on their devices to access certain applications while working remotely.
And one in four US remote workers use their work email and passwords to log in to consumer websites and apps.
Cybersecurity gaps have continued to widen durin
Analyst Blog
Monday's Musings: The Rise Of The Digital Executives rwang0 Mon, 03/22/2021 - 03:21
Digital Leaders and Their Efforts Take a Front Seat in the Post-Pandemic Era
When the pandemic impacted businesses a year ago, most brands and enterprises scrambled to accelerate digital transformation efforts. These “digital” efforts ranged from rekindling digital channel projects to doubling down on digital channels to even accelerating subscription business models. Often led by CIO’s, CMO’s, CTO’s, and Chief Digital Officers, many successfully scrambled to shift channel revenue from physical to digital while dealing the impact of remote work delivery. These accomplishments accelerated five years of digital transformation in less than one year’s time.
As organizations now shift from pandemic burning platform to the post-pandemic reality, the “light” digital projects focused on digital channels will not be enough to sustain true digital initiatives. The simple monetization models will face intense competition. The lack of a digital business model will leave organizations exposed. In fact, digital leaders will have to invest in three key areas of true digital transformation to successfully emerge into the post-pandemic era. Organizations must invest in:
Digital business models. Digital leaders must think hard about how their digital strategy will co-exist in a world of traditional business models. Leaders must determine where will their mix of financial investment and human capital reside.
Digital monetization. Organizations must rethink monetization efforts across ad revenue, search revenues, goods, services, memberships and subscriptions. Selection of monetization model or models will be driven by business model decisions.
Digital channels. While, websites, mobile apps, and chats played a key role in enabling pandemic CX, digital leaders must determine how investment dollars will be allocated in a post-pandemic world as hybrid models will dominate the landscape. Business models and monetization models will determine level of channel investment.
The Shift From CDO's To Digitally Enabled Leaders Is Happening Now
Consequently, who leads such initiatives going forward will be hotly contested. In fact, the role of the chief digital officer must be revisited given the uneven job description and responsibilities across different industries. To be honest, what a CDO does has depended on what industry has sought to create a role. In many cases, chief digital officers have served as CTO’s, others have served as CMO’s deploying a marketing tech strategy, and CIO’s who have had digital initiatives along with keeping the lights on in traditional IT have also served as a CDO. While each of these approaches have merit, this lack of clarity and consistency on what a CDO’s role should be has created some tension and mass confusion in board rooms and among executive leadership teams.
Over the next 12 to 18 months, almost every organization will have beefed up their digital leadership. The rush to anoint a Chief Digital Officer to centrally own all digital initiatives may no longer make sense given the adoption of digital inside organizations and the accelerated digital transformation experienced by leadership. What and how a Chief Digital Officer will be defined may no longer be that important. However, what digital leaders do will play a role.
To start with, expect every role in CX to take on digital initiatives. For example:
Chief executive officers will beef up their direct reports and design for new digital business models, assess future partnerships for joint venture approaches, and create a digital culture that supports innovation and execution.
Chief marketing officers will accelerate their digital presence, project their brand’s mission and purpose across all digital channels, apply account based strategies, improve personalization and relevance, and reduce customer acquisition costs.
Chief service officers will improve incident to resolution response via digital channels, identify new monetization models for service, apply IOT models to deploy remote service capabilities.
Chief customer officers will use digital channels to improve community and engagement efforts to improve customer retention, satisfaction, and loyalty.
Chief revenue officers will design for new revenue optimization capabilities, build out digital monetization, apply machine learning and AI to dynamic pricing, improve account based strategies, and improve revenue per customer.
Chief information officers will bring their project execution expertise, improve the overall digital infrastructure and channels, design to support for digital monetization models, compete for data supremacy, and future proof architecture for new digital business models.
The Bottom Line: Digital Enabled CXO's Must Compete With Digital Giants
While Chief Digital Officers may still exist, the entire executive leadership team will grow digital skills as predicted in 2009 by Esteban Kolsky and myself. The era of the standalone CDO driving all digital initiatives will transition to suites of leaders who have digital capabilities. This transition to these digital leaders will prepare brands and enterprises to compete with the rise of the digital giant such as AirBnB, Apple, Amazon, DoorDash, Facebook, Google, Netflix, Tesla, Uber, and Zillow in a wide variety of industries.
Find out more by pre-ordering my upcoming book: Everybody Wants To Rule The World
Analyst Blog
Future-Proof Leadership: AI, Innovation & Breaking Bureaucracy | DisrupTV Ep. 228
In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three influential leaders:
Video
Tom Peters on Extreme Humanism, Excellence Now & the Future of Leadership | DisrupTV Special Edition
Tom Peters on Extreme Humanism, Excellence Now & the Future of Leadership
In this DisrupTV Special Edition, hosts R “Ray” Wang and Vala Afshar sit down with Tom Peters, Chief Provocateur of Tom Peters Company and author of Excellence Now: Extreme Humanism. Peters challenges corporate norms, urging leaders to prioritize human connection, soft skills, and relentless execution in an increasingly digital and impersonal world.
Video