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Research
January 31, 2012

The Cultural Issues Surrounding Supply Chain Synchronization

People Issues Need to be Addressed in Order to Profit from Supply Chain Synergy Prior to taking action on capturing supply chain synergy, Chief Supply Chain Officers need to develop an understanding of the impact that people and related cultural issues can have. Success requires acknowledging these cultural issues a...
Avaya Flare - The Real Story is What's Under the Hood
Analyst Blog
January 26, 2012

Avaya Flare - The Real Story is What's Under the Hood

On 24 January, 2012, Avaya announced availability of Avaya Flare Communicator for iPad. At the same time, the company gave indications of when Flare Communicator would be available...
IBM To Offer Hosted Sametime and Connections?
Analyst Blog
January 20, 2012

IBM To Offer Hosted Sametime and Connections?

In a session titled, “Private or Public? Take Your Social Business to the Cloud with IBM Sametime and IBM Connections”, IBM spoke about *possible* plans to make cloud versions of S...
Dolby Enters the Audio Bridging Market
Analyst Blog
January 20, 2012

Dolby Enters the Audio Bridging Market

  This week at Lotusphere I experienced Dolby's forthcoming audio conferencing solution firsthand. Dolby is applying its renowned signal processing technology along with a propriet...
Geography More Important than Industry in IT Salaries
Analyst Blog
January 17, 2012

Geography More Important than Industry in IT Salaries

Over at Computer Economics, we've just published our 2012 IT Salary Report, as we've been doing for over 20 years.The headline this year is that IT workers in the U.S. will only re...
Research
January 5, 2012

Steps to Develop an Effective Social Media Response Strategy

Global adoption of social media and mobile applications continues at an accelerated pace that challenges companies to develop a strategy for supporting the growing number of customers using newer channels for service requests. Although companies invest heavily in the creation of their social sites, they have limited vi...
Constellation Orbits
Unified Communications Trends for 2012
Analyst Blog
January 4, 2012

Unified Communications Trends for 2012

Unified Communications (UC) has reached mainstream adoption with approximately two thirds of businesses engaged or actively planning UC upgrades.  However, most organizations prior...
Research
December 21, 2011

MoDM, MADM and MEM: Report 2 of 3 – Managing Mobile Devices in the Enterprise

Key Capabilities Enterprises Should Expect in MoDM, MADM and MEM Mobility Management Software Executives and managers increasingly view the arrival of available-to-all mobile data accessibility as an opening and opportunity to innovate. Enablement and delivery of such innovation already takes mutiple forms – from cr...
Constellation Alumni
Research
December 18, 2011

Cloud Control: Security and Management Choices

What are the Security and Management Implications of Public/Private Cloud? Cloud computing, defined as leveraging computing resources at other locations potentially hosted by other parties, is not a new concept, but in today’s push for scalable data management, cloud computing is a universal paradigm for deploying n...
Research
December 11, 2011

Next Generation UC Empowers the Workforce

Unified Communications Drives a New Wave of Productivity and Collaboration. Today’s workers want the same diversity and ease of communications in the workplace as they experience with their personal devices. Individual use and business communications share common traits. Both groups want to connect quickly to others...
Constellation Orbits
Research
December 6, 2011

Enterprise Performance Management Market Overview

The implementation of strategic plans is a high-risk operation, with failure rates exceeding 70 percent over the past five years. However, it doesn’t need to be this way. Our goal in this Market Overview is to help executives understand the potential of EPM and the possible solutions to manage it in a more systematic w...
Research
December 5, 2011

Demystifying Enterprise Gamification for Business

Gamification describes a series of design principles, processes and systems used to influence, engage and motivate individuals, groups and communities to drive behaviors and effect desired outcomes. Originating from the video game industry, many of these pioneering concepts now play a key role in driving incentive and ...
R "Ray" Wang
R "Ray" Wang
Principal Analyst and Founder
Research
November 14, 2011

Vendor Profile - ClearPoint Strategy

ClearPoint Strategy is an easy to use software package that is focused on strategy management only (i.e. no budgeting or planning software). Oddly enough (but rather effective), ClearPoint is owned by a parent company focused on strategy management professional services (called Ascendant Strategy Management Group). Thi...
Research
November 14, 2011

Vendor Profile - ActiveStrategy

ActiveStrategy provides a broad set of offerings in strategy management, but lacks offerings in other EPM areas (like budgeting and planning). For companies focused on strategy management, ActiveStrategy’s software is comprehensive, and, as important, it provides customers with a well-designed methodology for strategy ...
Research
November 14, 2011

Deck: Understanding the Battle for the Largest Share of the Tech Budget

Business Models Converge During Recessions Is your technology provider a hardware vendor or a software vendor? Does your System Integrator now provide solutions in the cloud? These questions will continue as models converge.  Hardware, software, and system integration vendors must reinvent new models of revenue.  Th...
R "Ray" Wang
R "Ray" Wang
Principal Analyst and Founder
Research
November 13, 2011

Elevating the CIO's Role in Business Success

The CIO's job is becoming more difficult. While IT budget increases in most companies are severely limited, CIOs are being asked to do more: they are being asked to support business change as well as new technology innovations. The risk for CIOs under these pressures is that they may become, essentially, irrelevant to ...
President, Computer Economics and Strativa, Inc.
Research
November 8, 2011

New Rules of Contact Center Customer Engagement

New Paradigm Puts Emphasis on Customer Connection Today’s customers expect companies to support them over any device, any time and resolve their issues quickly.  To gain their trust, companies need to evaluate their support from the customer’s view and deliver consistent and personalized support across all communica...
Constellation Orbits
Research
October 12, 2011

MoDM, MADM and MEM: What Should You Expect for Managing Mobile Devices

The enterprise need for managing mobile devices grows and deepens in terms of capabilities. In 2011 alone, people will buy more than 400 million “smart devices,” whether smartphones, tablets or other devices. With the increasing trend of buyers to bring their smart devices to work (known as BYOD or Bring Your Own Devic...
Constellation Alumni
Strategy for Successful Video Rollout
Analyst Blog
October 12, 2011

Strategy for Successful Video Rollout

Enterprises are actively expanding their use of video and consider it an essential component of their overall communication initiatives. Video conferencing has become pervasive, as...
Research
September 22, 2011

Smartphones and tablets: usage and penetration

The world of mobile devices and their management within the enterprise is becoming ever more complex. Using Constellation Research’s own usage of these devices as a basis, we demonstrate that IT trying to ignore the issues that mobile devices raise will fail for three reasons: The adoption of smartphones and ...
Constellation Alumni
Research
September 20, 2011

Departmental vs Enterprisewide Business Analytics

Two distinct approaches, departmental BI/BA and enterprise BI/BA, have entrenched themselves into the psyche of business analytics buyers. Both approaches bring strengths and weaknesses to the business. Unfortunately, most organizations lack the ability to move from one approach to the other with ease. Success will ...
R "Ray" Wang
R "Ray" Wang
Principal Analyst and Founder
Research
September 19, 2011

The Four Hats of The Social CMO

Previous technology and business shifts have subtly changed the role of the CMO. However, the new consumer engagement models of the social revolution will spawn the need for a new breed of business and marketing technology leaders. These leaders must navigate a myriad of converging and disruptive technologies, align ne...
What's Behind Contact Center Job Repatriation?
Analyst Blog
September 15, 2011

What's Behind Contact Center Job Repatriation?

After many years of moving contact center operations off-shore, either directly or through outsourcers, several companies have changed direction and are repatriating agents to onsh...
Research
September 13, 2011

How to Create a Winning Unified Communication Strategy

Unified Communications is an enabling technology that integrates communication and collaboration applications and simplifies user access from an integrated desktop or mobile device. UC is central to building an effective communication infrastructure and links disparate and disconnected applications with common reportin...
Constellation Orbits
Is Chatter the Center of the Universe?
Analyst Blog
September 9, 2011

Is Chatter the Center of the Universe?

Last week at Dreamforce, Marc Benioff spent 2.5 hours of the opening keynote extolling the virtues of Chatter.  A life-size iPad showcased the ease of collaborating on sales deals ...
Research
August 28, 2011

Getting the Most from Your Calibration Process

As HR organizations look to transform their performance management practice from an after-the-fact forced documentation to a driver of business outcomes, calibration can not only improve the perceived fairness of today’s process, but raise the value of performance management to the business by: • Socializing expecta...
Research
August 28, 2011

Directions IT Must Not Avoid Taking Its Tablets

The arrival of the iPad initiated a phase-change akin to the mini-computer and the mainframe, the PC and the mini-computer, and client/server and host-based computing. “Good tablets” – not the sort that preceded the iPad – are increasingly opening up new ways of working, expanding the means of delivery of both applicat...
Constellation Alumni
Research
August 28, 2011

Lessons Learned From 100 Early Social Business Adopters

As with any new disruptive technology, social business remains a fractured and confusing market. From internally facing collaboration efforts to externally facing social networks, users seek clarity in terms of adoption – sharing the best practices and identifying where they fit in the maturity of their implementation....
R "Ray" Wang
R "Ray" Wang
Principal Analyst and Founder
Are Check-ins The Future Nirvana of Time Tracking?
Analyst Blog
August 25, 2011

Are Check-ins The Future Nirvana of Time Tracking?

Time tracking has always been at the forefront of the internet of things – from the early days of punch cards fed to a mainframe to more recent advancements such as interactive voi...