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Displaying 337 - 360 of 415
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The Customer View on Oracle Sales Cloud

Future of Work
Early Adopter Experience Demonstrates Growing Traction in Oracle’s Customer Base  hbspt.cta.load(341263, '928aec77-79b6-495a-aa30-35c80750f4c9'); Oracle Sales Cloud presents the market with a paradox, being both a new product and a mature…
R Ray Wang
Case Study

New Belgium Brewing Creates Great Customer Experiences Using Microsoft Dynamics

Data to Decisions
Matching Culture Goals with Technology Produces a Profitable Customer- and Employee-Centric Business  hbspt.cta.load(341263, 'ad59985e-eb1a-4de2-a81f-cd331452fcf5'); New Belgium Brewing Company is a company that prides itself on being a customer-…
Dr. Natalie Petouhoff
Case Study

Delta Uses Microsoft to Transform Flight Operations and the Customer Experience

Future of Work
Pilots’ Electronic Tablets Reduce Fuel Costs, Emissions and Increase Customers’ Safety  hbspt.cta.load(341263, '11f42ae4-b5d6-4017-8094-0c495f800b77'); In 2013, Delta Air Lines sought to reduce the amount of paperwork the pilots carry in…
Dr. Natalie Petouhoff
Case Study

How ARCA Re-Organized Sales and Put Revenue Growth into High Gear

Next-Generation Customer Experience
Replacing Disparate Systems with SAP Business ByDesign Led to Kaizen Approach to Sales ProcessesARCA is a leading vendor of cash solutions. Faced with unpredictable sales, the enterprise boldly re-organized its sales efforts and is now experiencing, almost two years after…
Holger Mueller
Quarks

A Guide to the New Actions and Objects of the Digital Workplace

Data to Decisions
Understanding the New Nouns and Verbs Associated with Social Networking hbspt.cta.load(341263, '0b662479-9581-4572-9425-78669b4713f2'); As new tools and processes work their way into our daily workflow, some degree of training and education is necessary…
Alan Lepofsky
Premium Research

“Big Privacy” Rises to the Challenges of Big Data

Data to Decisions
Privacy Regulations Can Shock Data Miners, Yet Big Data Demands a New Privacy Compact hbspt.cta.load(341263, '57d3a184-5dc4-4681-a157-6ea0cff4e58c'); Big Data concerns the extraction of knowledge and insights from the vast underground rivers of…
Steve Wilson
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Segmenting Audiences by Digital Proficiency

Marketing Transformation
Using Knowledge and Comfort with Technology as a Framework for Digital Transformation  hbspt.cta.load(341263, '2fce0f36-1641-4a00-a9bd-55a12e544c0c'); The proliferation of digital technology is causing businesses to go through one of the largest…
Alan Lepofsky
Premium Research

Data-Driven Marketing Campaign Optimization

Data to Decisions
How CMOs Can Use Big Data and Analytics to Transform Marketing Campaign Decision-Making and Advance Corporate Innovation  hbspt.cta.load(341263, '53ea429c-ffc9-4ab1-80be-3b8884acf125'); Executives are being challenged like never before to keep up…
Dr. Natalie Petouhoff
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An In-Depth Analysis of Salesforce1 – Better Packaging or New Offering?

Future of Work
Constellation Analysts Provide Perspectives on Salesforce1 from CRM, PaaS, and Social Angles At Dreamforce 2013 in November, Salesforce.com introduced Salesforce1, a new development platform for the next generation of Salesforce.com applications. Whether by coincidence or by…
Holger Mueller, J. Bruce Daley, Alan Lepofsky
Quarks

Turbocharging Sales with Better Leads and Next- Generation SFA

Next-Generation Customer Experience
Moving beyond Traditional Salesforce Automation hbspt.cta.load(341263, 'daee2f42-2dac-449c-bef3-df83914cbf0f'); Traditionally, marketing and sales organizations often have worked in silos. Studies have shown that such lack of alignment results in…
R Ray Wang
Quarks

Update on the FIDO Alliance

Digital Safety, Privacy & Cybersecurity
“Fast IDentity Online” Is the Go-To Standards Alliance in Protocols for Modern Identity ManagementAn update of the original "The FIDO Alliance" QuarkThe FIDO Alliance – for Fast IDentity Online – is a fresh, fast growing consortium of security…
Steve Wilson
Premium Research

Constellation's 2014 Outlook on Dominating Digital Business Disruption

Data to Decisions
Making Sense of the Digital Business Disruption Trends Through the Lens of a Futurist Framework hbspt.cta.load(341263, 'cb168ebe-5030-49fa-b0a8-d165d034e238'); Watch the webinar The beginning of a new year brings trends and predictions about the future…
R Ray Wang
Case Study

How Time Warner Cable Uses aMind to Modernize and Mobilize Its Siebel Investment

Next-Generation Customer Experience
Inclusion Layer Technology Employed to Overcome Legacy Billing System and Improve CompetitivenessCase study examines how Time Warner Cable uses aMind Solutions to improve its Oracle Siebel investment by offsetting the limits of legacy billing and improving competitiveness…
J. Bruce Daley
Quarks

The FIDO Alliance

Digital Safety, Privacy & Cybersecurity
"Fast Identity Online" Is the Go-­To Standards Alliance in Protocols for Modern Identity Management hbspt.cta.load(341263, '3f8a5d69-e17b-46f1-9c97-b07669d97d90'); The FIDO Alliance – for Fast IDentity Online – is a fresh, fast…
Steve Wilson
Quarks

Improve Business Results with Customer Feedback

Next-Generation Customer Experience
Transform the Voice of the Customer into Positive ActionDownload the report snapshotSurveys   are   pervasive,   occurring   across   all   customer   channels.      Brands   collect   huge   amounts  of &nbsp…
Elizabeth Herrell
Quarks

Online Communities Offer Amazing Customer Care

Next-Generation Customer Experience
Online Communities are a Fast-Growing Strategic Tool for Promoting Customer EngagementDownload the Quark snapshotThis Trends Quark explains how innovative companies implement social communities to meet the demands of their customers' quickly evolving service needs. This…
Elizabeth Herrell
Premium Research

Inclusion Layer Products Enter the Market

Future of Work
New Class of Software Promises to Create Better Apps and Reduce Maintenance Download the report snapshotExtending enterprise systems into mass market devices such as cell phones, tablets and laptops holds considerable promise to increase user satisfaction, lower costs and…
J. Bruce Daley
Premium Research

Mobile ROI: Early Adopters Show Massive Advantages with Mobile

Data to Decisions
Market Leaders and Fast Followers See Real ROI with Mobile InitiativesDownload the report snapshotMobility provides a competitive advantage to organizations that have incorporated and embedded it into business processes. More than just another channel, mobility has earned its…
R Ray Wang
Premium Research

Demystifying Social Business: Optimizing the Campaign to Lead Process (Marketing)

New C-Suite
Pragmatic Advice on How to Get Started in Your Social Business InitiativesDownload the report snapshotSocial business initiatives have gained acceptance as a key driver in business innovation. Since 2010, organizations have experimented and successfully deployed social business…
R Ray Wang
Quarks

Salesforce.com Introduces Salesforce Identity

Future of Work
From multiple points of view, Constellation’s analysts weigh in on salesforce.com’s October 15, 2013 entrance into the identity market. Steve Wilson provides a view from identity and security. Bruce Daley assesses the announcement from Customer Relationship…
Steve Wilson, Holger Mueller, J. Bruce Daley, Alan Lepofsky
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Better Leads, Better Results

Future of Work
Strengthening the Marketing-Sales InterlockDownload the report snapshotToday's marketing and sales organizations are vastly different than they were even two or three years ago. The global financial crisis created ongoing impacts and the rise of digital and social media led…
Gavin Heaton
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The Consumerization of Identity

Future of Work
Social Logons Will Blend Personal and Work Spaces, Ushering in a New Era of Hybrid Identity hbspt.cta.load(341263, '7ad15cfa-0d51-478b-a13b-82531492350a'); There is nothing more personal than identity. But as much as we like to think we are the curators…
Steve Wilson