Research Library

Access our entire library of research reports to inform your business strategy.

Interested in Membership?`

See if membership is right for you
Membership Options

Filters

Business Themes
Displaying 289 - 294 of 294
Premium Research

Lessons Learned From 100 Early Social Business Adopters

Marketing Transformation
As with any new disruptive technology, social business remains a fractured and confusing market. From internally facing collaboration efforts to externally facing social networks,…
R Ray Wang
Premium Research

2011 Unified Communications Adoption Trends

Next-Generation Customer Experience
Unified Communications (UC) continues to mature as more applications emerge and organizations continue to build out their UC solution suites. According to a 2011 survey from our…
Frank Scavo, Elizabeth Herrell
Premium Research

Social and Mobile Growth Challenge Customer Support Operations

Marketing Transformation
The huge rise in customers who now use social networking sites and mobile commerce (m-commerce) for business transactions has created a customer support gap. Many companies…
Elizabeth Herrell
Premium Research

Unified Communications Cloud-Based Solutions

New C-Suite
This report discusses the factors businesses should consider when moving some or all of their UC applications to the cloud. With cost a major factor in the rate of Unified…
Elizabeth Herrell
Premium Research

Demystifying The Cost Structure For UC Solutions

Next-Generation Customer Experience
Unified Communications (UC) provides users with the ability to communicate more quickly and to access applications that improve their business processes. But Pricing has been…
Elizabeth Herrell
Open Research

Constellation’s Research Outlook For 2011

Data to Decisions
By Phil Fersht, Dennis Howlett, Elizabeth Herrell, Esteban Kolsky, Maribel Lopez, Vinnie Mirchandani, Sameer Patel, Frank Scavo, Alan Silberberg, Brian Solis, and R “ Ray” Wang …
R Ray Wang, Frank Scavo, Elizabeth Herrell