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Quarks

Update on the FIDO Alliance

Digital Safety, Privacy & Cybersecurity
“Fast IDentity Online” Is the Go-To Standards Alliance in Protocols for Modern Identity ManagementAn update of the original "The FIDO Alliance" QuarkThe FIDO Alliance – for Fast IDentity Online – is a fresh, fast growing consortium of security…
Steve Wilson
Premium Research

Constellation's 2014 Outlook on Dominating Digital Business Disruption

Data to Decisions
Making Sense of the Digital Business Disruption Trends Through the Lens of a Futurist Framework hbspt.cta.load(341263, 'cb168ebe-5030-49fa-b0a8-d165d034e238'); Watch the webinar The beginning of a new year brings trends and predictions about the future…
R Ray Wang
Case Study

How Time Warner Cable Uses aMind to Modernize and Mobilize Its Siebel Investment

Next-Generation Customer Experience
Inclusion Layer Technology Employed to Overcome Legacy Billing System and Improve CompetitivenessCase study examines how Time Warner Cable uses aMind Solutions to improve its Oracle Siebel investment by offsetting the limits of legacy billing and improving competitiveness…
J. Bruce Daley
Quarks

The FIDO Alliance

Digital Safety, Privacy & Cybersecurity
"Fast Identity Online" Is the Go-­To Standards Alliance in Protocols for Modern Identity Management hbspt.cta.load(341263, '3f8a5d69-e17b-46f1-9c97-b07669d97d90'); The FIDO Alliance – for Fast IDentity Online – is a fresh, fast…
Steve Wilson
Quarks

Improve Business Results with Customer Feedback

Next-Generation Customer Experience
Transform the Voice of the Customer into Positive ActionDownload the report snapshotSurveys   are   pervasive,   occurring   across   all   customer   channels.      Brands   collect   huge   amounts  of &nbsp…
Elizabeth Herrell
Quarks

Online Communities Offer Amazing Customer Care

Next-Generation Customer Experience
Online Communities are a Fast-Growing Strategic Tool for Promoting Customer EngagementDownload the Quark snapshotThis Trends Quark explains how innovative companies implement social communities to meet the demands of their customers' quickly evolving service needs. This…
Elizabeth Herrell
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Inclusion Layer Products Enter the Market

Future of Work
New Class of Software Promises to Create Better Apps and Reduce Maintenance Download the report snapshotExtending enterprise systems into mass market devices such as cell phones, tablets and laptops holds considerable promise to increase user satisfaction, lower costs and…
J. Bruce Daley
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Mobile ROI: Early Adopters Show Massive Advantages with Mobile

Data to Decisions
Market Leaders and Fast Followers See Real ROI with Mobile InitiativesDownload the report snapshotMobility provides a competitive advantage to organizations that have incorporated and embedded it into business processes. More than just another channel, mobility has earned its…
R Ray Wang
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Demystifying Social Business: Optimizing the Campaign to Lead Process (Marketing)

New C-Suite
Pragmatic Advice on How to Get Started in Your Social Business InitiativesDownload the report snapshotSocial business initiatives have gained acceptance as a key driver in business innovation. Since 2010, organizations have experimented and successfully deployed social business…
R Ray Wang
Quarks

Salesforce.com Introduces Salesforce Identity

Future of Work
From multiple points of view, Constellation’s analysts weigh in on salesforce.com’s October 15, 2013 entrance into the identity market. Steve Wilson provides a view from identity and security. Bruce Daley assesses the announcement from Customer Relationship…
Steve Wilson, Holger Mueller, J. Bruce Daley, Alan Lepofsky
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Better Leads, Better Results

Future of Work
Strengthening the Marketing-Sales InterlockDownload the report snapshotToday's marketing and sales organizations are vastly different than they were even two or three years ago. The global financial crisis created ongoing impacts and the rise of digital and social media led…
Gavin Heaton
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The Consumerization of Identity

Future of Work
Social Logons Will Blend Personal and Work Spaces, Ushering in a New Era of Hybrid Identity hbspt.cta.load(341263, '7ad15cfa-0d51-478b-a13b-82531492350a'); There is nothing more personal than identity. But as much as we like to think we are the curators…
Steve Wilson
Constellation Cosmos

Mobile  ROI:  Is  Your   Organization  Ready  for  an   Unfair  Advantage?

Future of Work
Insights from 341 Respondents Putting Mobility to Work in Key Business Processes Download the report snapshotMobility   provides   a   competitive   advantage   to   organizations   that   have   incorporated   and  …
R Ray Wang
Quarks

Why Speech Analytics Improve Customer Care

Next-Generation Customer Experience
Gain Valuable Insight into What Customers Are Really Saying to Improve Call Center PerformanceCustomer support organizations often lack accurate information on what their customers are actually saying to them and rely on surveys or social posts to gather data. With speech…
Elizabeth Herrell
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The State of Siebel in the 2013 Market

Future of Work
Different Strategies for Moving Ahead with Siebel Implementations and Methods to Assess Your CareerDownload the report snapshotAt a philosophical level, all software is an attempt to capture the real world. This is especially true of enterprise software, which models the…
J. Bruce Daley
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Seeing the Good, the Bad and the Ugly in Legacy Applications

Future of Work
How to Attack or Defend an Installed Base by Understanding How to Qualify the Success of Legacy ApplicationsDownload the report snapshotOn Day One of a new fiscal year, most of the IT budget is spoken for by the cost of legacy applications. Constellation estimates that between…
J. Bruce Daley
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Cloud Customer Service Delivers High Value

Next-Generation Customer Experience
Cloud Next-Generation Customer Support Offers Speed, Flexibility and ScalabilityDownload the report snapshotCloud customer support is a rapidly growing option for brands that seek to improve their customers experience with solutions that are robust, flexible and scalable…
Elizabeth Herrell
Quarks

Why Blended Channel Support Increases Self- Service Usage

New C-Suite
Integrated Knowledge Management Is Essential for Supporting Converged Customer ExperienceThe road to converting customers to use self-service on the Web or their mobile devices has been slow. While most brands recognize the need for self-service, they fail to address the…
Elizabeth Herrell
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The Identity Manifesto: Seven Points on the Future of Identity

Future of Work
Moving Identity from Geek to Chic and Four Steps on How to Get ThereIdentity often means many things to many people for good reasons. Traditional definitions for the identity and access management professional have revolved around standards for authentication, access,…
R Ray Wang
Quarks

Demystifying Social Business: Optimizing the Lead to Deal Process (Sales) Quark

New C-Suite
Quark version of the full Demystifying Social Business ReportPragmatic Advice on How to Get Started in Your Social Business InitiativesSocial business initiatives have gained acceptance as a key driver in business innovation.  Since 2010, organizations have experimented and…
R Ray Wang
Premium Research

Demystifying Social Business: Optimizing the Lead to Deal Process (Sales)

New C-Suite
Pragmatic Advice on How to Get Started on Your Social Business InitiativesDownload the report snapshotSocial business initiatives have gained acceptance as a key driver in business innovation.  Since 2010, organizations have experimented and successfully deployed social…
R Ray Wang