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February 23, 2015

Insights into the Future of Cloud-Based EHM Solutions

Data to Decisions

How Enterprise Healthcare Management Improves the Health of Enterprises and Their Employees An affordability crisis has created chaos in the employer-provided healthcare market…

R Ray Wang

Premium Research

February 18, 2015

How Sales Leaders and Sales Reps Can Create a Social Selling Organization

Future of Work

Convert Average Sales Teams into Top Performers Using Social Networks Sixty-five percent of the most successful salespeople who use social media as part of the selling process…

Dr. Natalie Petouhoff

Quarks

February 09, 2015

Digital Transformation Services Take Center Stage for 2015

Data to Decisions

The State of Digital Transformation Services Shows the Dawn of a $100.7 Billion Market by 2020 hbspt.cta.load(341263, '01866dda-b1c1-4ac1-96f2-d00bb8782b18'); …

R Ray Wang

Premium Research

January 16, 2015

Why Top Marketers Create Branded Social Networks for Customer Engagement

Marketing Transformation

Marketers Create Social Networks to Deliver Better Engagement and Business Results hbspt.cta.load(341263, '24f4615f-f928-4f6d-9e82-18c9c0ecf5de'); In the business…

Dr. Natalie Petouhoff

Quarks

January 11, 2015

The State of Customer Success Management in 2015

Next-Generation Customer Experience

How Next-Generation Customer Experience Is Guiding the Success of Customer Success Management hbspt.cta.load(341263, 'd56fb617-1732-4c9a-8efa-4e44194259ae'); …

Dr. Natalie Petouhoff

Premium Research

December 29, 2014

The Elements of Business Architecture for Digital Transformation

Data to Decisions

Boardroom Lessons for 2015 Learned from 200 Market Leaders and Fast Followers Constellation has surveyed over 200 CxOs and has identified the top 10 boardroom priorities for 2015…

R Ray Wang

Quarks

December 29, 2014

Opportunities Abound for the Future of Post-Sale Commerce

Data to Decisions

The State of Post Sale Commerce in 2015 hbspt.cta.load(341263, 'ad44648a-dae3-4ac0-a5be-c4e3431190a7'); Constellationrsquo;s research team delivers its…

Guy F. Courtin

Quarks

December 18, 2014

The State of Customer Service and Support Evolves in 2015

Marketing Transformation

Customer Service and Support Evolves into Customer Success Management as Top Differentiator hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); …

Dr. Natalie Petouhoff

Case Study

December 17, 2014

How Rackspace Creates the Next-Generation Customer Experience

Next-Generation Customer Experience

Case Study: RackspaceUsing Communities to Deliver Exceptional Customer Service and Reduce Agent-Based Interaction hbspt.cta.load(341263, 'a059f83c-e609-4e4c-a7c6…

Dr. Natalie Petouhoff

Quarks

December 10, 2014

Inside the First Industry-Specific Mobile Apps by the IBM MobileFirst for Apple iOS Partnership

Data to Decisions

New Industry Apps Demonstrate Proficiency of Third-Generation Enterprise Mobile Apps hbspt.cta.load(341263, 'e419bdea-6114-45c4-a501-de97acfe62d6'); On…

R Ray Wang

Open Research

November 26, 2014

Executive Brief: Can Brands Keep Their Promise?

Marketing Transformation

Can brands keep their promise? Yes, but only if the organization keeps up with the pace of change presented by digital disruption. This executive brief provides guidance about…

Dr. Natalie Petouhoff

Quarks

November 05, 2014

Five Approaches to Drive Customer Loyalty in a Digital World

Marketing Transformation

How to Deliver Right-Time Engagement for Long-Term Advocacy and Lifetime Value hbspt.cta.load(341263, 'ef87ae7d-096d-4fa4-9a1c-d6a79ee25ef3'); Marketers…

Dr. Natalie Petouhoff

Case Study

September 22, 2014

How Microsoft Dynamics CRM Improves Productivity at Trek Bicycle

Matrix Commerce

This case study details how Trek Bicycles improved customer experience by centralizing its diffuse sales and customer data with Microsoft Dynamics CRM. hbspt.cta…

Dr. Natalie Petouhoff

Premium Research

August 28, 2014

FIDO Alliance Update: Identity Management Implications for a World of Digital Business

Digital Safety, Privacy & Cybersecurity

The Go-To Standards Body for Identity Management Protocols Sees First Products Released hbspt.cta.load(341263, 'fae0e0d6-b71e-4059-983d-a2a7eaadb7f3'); …

Steve Wilson

Case Study

June 24, 2014

New Belgium Brewing Creates Great Customer Experiences Using Microsoft Dynamics

Data to Decisions

Matching Culture Goals with Technology Produces a Profitable Customer- and Employee-Centric Business hbspt.cta.load(341263, 'ad59985e-eb1a-4de2-a81f-cd331452fcf5')…

Dr. Natalie Petouhoff

Case Study

June 20, 2014

Delta Uses Microsoft to Transform Flight Operations and the Customer Experience

Future of Work

Pilotsrsquo; Electronic Tablets Reduce Fuel Costs, Emissions and Increase Customersrsquo; Safety hbspt.cta.load(341263, '11f42ae4-b5d6-4017-8094-0c495f800b77'); …

Dr. Natalie Petouhoff

Case Study

June 12, 2014

How Delta Uses Microsoft Dynamics and Avanade to Create Next-Generation Customer Experiences

Data to Decisions

Deeper Insights Provide More Personalized Customer Experiences via Mobile, In-Flight POS System hbspt.cta.load(341263, 'e28595e2-5f43-4496-afd2-d2e975bacd59'); …

Dr. Natalie Petouhoff

Case Study

May 17, 2014

How ARCA Re-Organized Sales and Put Revenue Growth into High Gear

Next-Generation Customer Experience

Replacing Disparate Systems with SAP Business ByDesign Led to Kaizen Approach to Sales ProcessesARCA is a leading vendor of cash solutions. Faced with unpredictable sales, the…

Holger Mueller

Quarks

April 14, 2014

A Guide to the New Actions and Objects of the Digital Workplace

Data to Decisions

Understanding the New Nouns and Verbs Associated with Social Networking hbspt.cta.load(341263, '0b662479-9581-4572-9425-78669b4713f2'); As new tools and…

Alan Lepofsky

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April 11, 2014

“Big Privacy” Rises to the Challenges of Big Data

Data to Decisions

Privacy Regulations Can Shock Data Miners, Yet Big Data Demands a New Privacy Compact hbspt.cta.load(341263, '57d3a184-5dc4-4681-a157-6ea0cff4e58c'); Big…

Steve Wilson

Premium Research

April 09, 2014

Segmenting Audiences by Digital Proficiency

Marketing Transformation

Using Knowledge and Comfort with Technology as a Framework for Digital Transformation hbspt.cta.load(341263, '2fce0f36-1641-4a00-a9bd-55a12e544c0c'); The…

Alan Lepofsky

Premium Research

April 08, 2014

Data-Driven Marketing Campaign Optimization

Data to Decisions

How CMOs Can Use Big Data and Analytics to Transform Marketing Campaign Decision-Making and Advance Corporate Innovation hbspt.cta.load(341263, '53ea429c-ffc9-4ab1…

Dr. Natalie Petouhoff

Premium Research

March 18, 2014

An In-Depth Analysis of Salesforce1 – Better Packaging or New Offering?

Future of Work

Constellation Analysts Provide Perspectives on Salesforce1 from CRM, PaaS, and Social Angles At Dreamforce 2013 in November, Salesforce.com introduced Salesforce1, a new…

Holger Mueller, J. Bruce Daley, Alan Lepofsky

Quarks

March 11, 2014

Turbocharging Sales with Better Leads and Next- Generation SFA

Next-Generation Customer Experience

Moving beyond Traditional Salesforce Automation hbspt.cta.load(341263, 'daee2f42-2dac-449c-bef3-df83914cbf0f'); Traditionally, marketing and sales…

R Ray Wang