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Case Study

How Magnox is Transforming Employee Experience

Data to Decisions
Magnox, a subsidiary of the United Kingdom's Nuclear Decommissioning Authority, is responsible for decommissioning first generation legacy nuclear power plants, managing waste…
Larry Dignan
Best Practices

An Executive Guide to Faster Incident Resolution

Data to Decisions
In 2020, when the onset of the COVID-19 pandemic forced all businesses to move online, the majority had to mature their digital operations rapidly rather than taking the time…
Andy Thurai
Offering Overview

Oracle Writes the Next Chapter of Exadata With Exadata X10M

Data to Decisions
Enterprises need to move faster and become more agile; in short, they must practice Enterprise Acceleration. This report provides an overview of how the next-generation…
Holger Mueller
Trends

The Case for Revenue Platforms

Data to Decisions
What started out as sales engagement solutions to improve sales operations has now morphed into a very crowded category of solutions known as revenue operations, revenue…
R Ray Wang
Offering Overview

HPE Enters the Next-Generation Computing Market

Data to Decisions
This report provides an overview of how HPE GreenLake for Private Cloud Business Edition (GreenLake PCBE) enables a full-fledged next-generation computing platform. The…
Holger Mueller
Premium Research

How Home Depot Blends Art and Science of Customer Experience

Data to Decisions
Customer Story Spotlight Home Depot has transformed customer experiences with multiple technology and productivity projects that touch the supply chain, retail stores and…
Larry Dignan
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed,…
Liz Miller
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher FuAtilde;#159;ball-Bund (DFB) has more than 7.5 million members. The…
Holger Mueller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Although generative artificial intelligence (AI) has been around for some time, OpenAI's ChatGPT has captured the hearts and minds of the general population by highlighting…
Liz Miller, R Ray Wang
Offering Overview

Oracle’s Data Platform Gets an EPYC™ Boost

Data to Decisions
This report provides an overview of how the Oracle Data Platform running with Oracle Autonomous Database enables Enterprise Acceleration, with a special focus on how Oracle's…
Holger Mueller
Trends

2023 Trends in Incident Management

Data to Decisions
More than a year has passed since Constellation published its original 's#156;Trends in Incident Management's#157; report. However, most enterprises still are not set up to handle…
Andy Thurai
Offering Overview

IBM Cloud Satellite Powers Workload Freedom and More

Data to Decisions
This report provides an overview of how IBM Cloud Satellite has evolved to become a full-fledged next-generation computing platform. The IBM Satellite platform provides what…
Holger Mueller
Offering Overview

Workday Gets Serious About EAP

Data to Decisions
This report provides an overview of Workday's enterprise application platform (EAP) capabilities, which enable Workday customers to extend and integrate Workday applications…
Holger Mueller
Offering Overview

Workday Gets More ‘Tough’ Stuff Into Its HCM Suite

Data to Decisions
This report provides an overview of Workday Human Capital Management and analyzes its ability to satisfy enterprises's#153; demands to power their people operations with an…
Holger Mueller
Premium Research

Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work'sthe orchestration of work between in-office and work-from-home environments…
Holger Mueller