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Case Study

Vendor Deep Dive: Hitachi Digital Services Strategy

Data to Decisions
Customer Story Spotlight Hitachi Digital Services is looking to leverage its ability to integrate operations technology (OT) and information technology (IT) combined with industry domain knowledge, data and artificial intelligence (AI) know-how, and cloud expertise to…
Larry Dignan
Case Study

Boomi World 2025: Lessons From Early AI Agent Efforts So Far

Data to Decisions
Customer Story Spotlight Artificial intelligence (AI) agent projects are just starting, and many are in the proof-of-concept stage. What’s clear is that your boardroom is about to ask for an agentic AI plan, if it hasn’t already. With…
Larry Dignan
Case Study

Accelerating Digital Transformation and AI Adoption With FICO Platform

Data to Decisions
At a Glance Facing a massive transition to open banking in Brazil, enterprises with risk and fraud offerings shed their legacy systems in the country. By partnering with FICO to deliver an artificial intelligence (AI) decisioning platform—FICO Platform—they were able to…
R Ray Wang
CR Pulse

Product-Centric Cloud ERP: Epicor

Data to Decisions
Market Description Product-centric cloud enterprise resource planning (ERP) focuses on how organizations make, sell, and distribute physical goods. The key components focus on back-office administrative functions, shop floor management, planning capabilities, operational…
R Ray Wang
Quarks

Content, Engagement, and the Chaos in Between

Data to Decisions
Executive Summary What If You Could Manufacture Opportunity? This is not to ask what if you could manufacture campaigns. Instead, this is to ask if we could think about manufacturing opportunity the same way we might think about manufacturing a jar of pickles. Simply: Yes…
Liz Miller
Case Study

Lowe’s Eyes AI Agents as Home Improvement Companion for Customers

Data to Decisions
Customer Story Spotlight Lowe’s is betting that AI agents powered by Google Cloud can become do-it-yourself home improvement companions and offer personalized customer experiences. Neelima Sharma, SVP of omnichannel and ecommerce technology at Lowe…
Larry Dignan
Case Study

Lloyds Banking Group Bets on Google Cloud for AI-Driven Transformation

Data to Decisions
Customer Story Spotlight Lloyds Banking Group is building its next-generation machine learning (ML) platform on Google Cloud’s Vertex AI in a move that will replace legacy systems. Ranil Boteju, chief data and analytics officer at Lloyds Banking Group,…
Larry Dignan
ShortList

Constellation ShortList™ Cross-Platform Agentic AI

Data to Decisions
About This Constellation ShortListâ„¢ Constellation Research estimates $8.2 billion in revenue with a $109.74 billion market for cross-platform agentic AI by 2030, growing at a 67.9% CAGR. This category spans what is known as bots, agents, and advisers…
R Ray Wang
Best Practices

The Case for Data Centers Is Alive and Well in 2025

Data to Decisions
Executive Summary This Constellation Best Practices report lays out the reasons why enterprises are operating and will continue to operate on-premises, on their own hardware, and in their own (or rented) data centers. The report highlights the drivers for on-premises IT,…
Holger Mueller
Best Practices

AI Roadblocks in CX and How To Thrive Because of Them

Data to Decisions
Executive Summary The excitement about beginning a grand adventure with artificial intelligence (AI) is undeniable. As Constellation Research has recently documented,  AI is not just a C-suite transformational project or a functional experiment: AI is a board-level…
Liz Miller
Best Practices

AI Security Beyond Traditional Cyberdefenses

Data to Decisions
Executive Summary Artificial intelligence (AI) is transforming industries, driving automation, improving decision-making, and enabling new efficiencies. However, its rapid adoption introduces unique security risks that traditional cybersecurity measures are not equipped to…
Chirag Mehta
CR Pulse

Observability Platforms: Dynatrace

Data to Decisions
Market Description Given the high-velocity DevOps-induced explosion in ITOps data growth, enterprises are struggling with legacy observability tools; cost overruns; and overworked ITOps, support, and system reliability engineering (SRE) teams. Combined with IT budget cutbacks…
Andy Thurai
Big Idea

AI and Composability Continue To Shape Midmarket CRM’s Future

Data to Decisions
Executive Summary The midmarket customer relationship management (CRM) sector is in a state of flux. Although it is still important to offer the core marketing, sales, and customer support functionality endemic to midmarket CRM deployments, customer expectations are evolving…
Martin Schneider
Big Idea

Exponential Efficiency in the Age of AI

Data to Decisions
AI Will Dominate the Boardroom Agenda, Yet Only a Privileged Few Can Pay for It Senior executives and policy wonks seek to understand how artificial intelligence (AI) will transform businesses, societies, and economies. Advancements in cloud computing, Internet of Things (IoT…
R Ray Wang
Case Study

FarmaMondo Future-Proofs Infrastructure to Deliver Medicine Globally

Data to Decisions
Customer Story Spotlight When your company is responsible for delivering licensed and unlicensed medicines across five continents, it’s critical to have resilient infrastructure. FarmaMondo is a Swiss pharmaceutical group that provides patients access to…
Larry Dignan
Trends

AI Trends for 2025 and Beyond

Data to Decisions
Executive Summary Artificial intelligence (AI) dominated boardroom discussions across 2024 as business leaders looked to capitalize on the buzz. But 2025 will prove to be a critical year for bringing AI into production. There are early warning signs that these experiments may…
Liz Miller, R Ray Wang
ShortList

Constellation ShortList™ Conversational AI

Data to Decisions
About This Constellation ShortListâ„¢ Conversational AI platforms simulate human conversation, enabling self-service and intelligent digital interactions between humans and machines. In early applications, rudimentary chatbots were the earliest use…
Andy Thurai, Liz Miller
ShortList

Constellation ShortList™ Microsoft End-to-End Service Providers

Data to Decisions
About This Constellation ShortListâ„¢ The rise of mega-vendors and the complexity of managing them are driving customers to seek service providers that can deliver on end-to-end vendor capabilities. Microsoft’s market…
R Ray Wang
ShortList

Constellation ShortList™ Cloud-Based Data Science and Machine Learning Platforms

Data to Decisions
About This Constellation ShortListâ„¢ For organizations with data science teams, these cloud options offer all the tools, notebooks, diverse data science libraries, and collaborative monitoring tools they’ll need to build, deploy,…
Andy Thurai
ShortList

Constellation ShortList™ Incident Management

Data to Decisions
About This Constellation ShortListâ„¢ Unplanned downtime is a nightmare for every IT executive. Long- drawn war rooms drain valuable resources and businesses lose opportunities and risk brand damage. Particularly with many choices and alternatives for…
R Ray Wang
ShortList

Constellation ShortList™ Hybrid-Cloud and Multicloud Analytical Data Platforms

Data to Decisions
About This Constellation ShortListâ„¢ This ShortList presents Constellation’s pick of analytical data platforms that are available both as software, for on-premises/ private-cloud deployment, and as database services across…
Doug Henschen
ShortList

Constellation ShortList™ Master Data Management

Data to Decisions
About This Constellation ShortListâ„¢ Master data management (MDM) is both a technology and a methodology for linking, centralizing, and maintaining enterprise data to a singular point of reference. MDM programs typically include a methodology…
Doug Henschen