Executive Summary
Global capability centers (GCCs) are evolving rapidly from offshore delivery hubs into strategic engines of innovation. They are becoming a core part of how enterprises build digital scale, tap into global talent, and accelerate transformation.
Drawing from case studies, benchmarks, and firsthand insights, this report explores the full lifecycle of GCCs—from early decisions on funding and location to talent strategy, operating models, and innovation maturity. Readers will find guidance on where to build, how to operate, and what to prioritize. Real-world examples illustrate the growing role of GCCs in product development, artificial intelligence (AI), analytics, and automation.
This report is designed for business and technology executives, strategy leaders, and global operations teams. It provides actionable insights on what makes GCCs successful, what to avoid in the early stages, and how to align global teams across functions and time zones. Whether you are launching your first center, expanding across geographies, or refining your innovation charter, this report offers frameworks and reference points to support key decisions.
