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Displaying 97 - 120 of 393
Premium Research

How Home Depot Blends Art and Science of Customer Experience

Data to Decisions
Customer Story Spotlight Home Depot has transformed customer experiences with multiple technology and productivity projects that touch the supply chain, retail stores and…
Larry Dignan
Open Research

2023 H1 CxO Business Confidence Survey

Future of Work
Constellation's 2023 H1 CxO Business Confidence Survey assesses the confidence of C-suite executives in today's business and technology climate as well as their financial outlook…
Hannah Mason, R Ray Wang
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed,…
Liz Miller
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher Fußball-Bund (DFB) has more than 7.5 million members. The highest…
Holger Mueller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting…
Liz Miller, R Ray Wang
Offering Overview

Oracle’s Data Platform Gets an EPYC™ Boost

Data to Decisions
This report provides an overview of how the Oracle Data Platform running with Oracle Autonomous Database enables Enterprise Acceleration,  with a special focus on how Oracle’s…
Holger Mueller
Trends

2023 Trends in Incident Management

Data to Decisions
More than a year has passed since Constellation published its original “Trends in Incident Management” report. However, most enterprises still are not set up to handle IT-related…
Andy Thurai
Offering Overview

IBM Cloud Satellite Powers Workload Freedom and More

Data to Decisions
This report provides an overview of how IBM Cloud Satellite has evolved to become a full-fledged next-generation computing platform. The IBM Satellite platform provides what…
Holger Mueller
Offering Overview

Workday Gets Serious About EAP

Data to Decisions
This report provides an overview of Workday’s enterprise application platform (EAP) capabilities, which enable Workday customers to extend and integrate Workday applications…
Holger Mueller
Offering Overview

Workday Gets More ‘Tough’ Stuff Into Its HCM Suite

Data to Decisions
This report provides an overview of Workday Human Capital Management and analyzes its ability to satisfy enterprises’ demands to power their people operations with an…
Holger Mueller
Offering Overview

IFS ERP Cloud Delivers Moments of Service

Future of Work
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need…
R Ray Wang
Offering Overview

Oracle Continues to Lead in Cloud ERP

Future of Work
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need…
R Ray Wang
Premium Research

Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work—the orchestration of work between in-office and work-from-home environments—has…
Holger Mueller
Big Idea

Behind the Scenes: The Genius in Salesforce Genie

New C-Suite
At its recent user conference, Dreamforce 2022, Salesforce announced a new architecture offering, Salesforce Genie, which Salesforce describes as a real-time hyperscale data…
Holger Mueller
Offering Overview

Salesforce Elevates Its EAP Game

New C-Suite
This report provides an overview of Salesforce’s enterprise application platform (EAP) capabilities, which enable Salesforce customers to extend and integrate Salesforce…
Holger Mueller
Best Practices

How to Succeed in Complex Payroll Environments

New C-Suite
This report covers the trends and challenges underlying the operation of payroll in complex environments. These environments often are found in regulated and unionized…
Holger Mueller
Open Research

Constellation Research's 2022 CxO Business Confidence Survey

Future of Work
Introduction Constellation’s 2022 CxO Business Confidence Survey assesses C-suite executives in today’s business and technology climate as well as their financial outlook for…
Hannah Mason, R Ray Wang