Research Library

Access our entire library of research reports to inform your business strategy.

Interested in Membership?`

See if membership is right for you
Membership Options

Filters

Business Themes
Displaying 97 - 120 of 444
CR Pulse

Observability Platforms: LogicMonitor

Data to Decisions
Market Description Given the high velocity DevOps–induced explosion in IT operations (ITOps) data growth, enterprises are struggling with legacy observability tools; cost overruns; and overworked ITOps, support, and system reliability engineering (SRE) teams…
Andy Thurai
Big Idea

There Is Only ‘One’ (1) IT Strategy in 2025 and Beyond

Data to Decisions
Executive Summary This Constellation Big Idea report lays out the reasons why a diverse portfolio of IT strategies has imploded into a single best-practice IT strategy, determined by the need for enabling artificial intelligence (AI), insights, next-generation applications, …
Holger Mueller
Case Study

Lowe’s Is Betting on AI To Drive Customer Experience, Optimize Multiple Processes

Data to Decisions
Customer Story Spotlight Lowe’s has laid the groundwork and is starting to leverage artificial intelligence (AI) throughout its operations, including instore experiences across multiple channels and back-end supply chain processes. The plan is to invest in…
Larry Dignan
Trends

2025 Observability Trends

Data to Decisions
Executive Summary Almost every business depends on its IT systems. For some organizations, digital is the only way they conduct their business. For all of those enterprises, their business resilience depends on their IT resilience. Consequently, IT and digital operations have…
Andy Thurai
Trends

2025 Employee Experience Trends

Future of Work
Introduction Amid macro forces of automation and artificial intelligence (AI), companies continue to invest in keeping their existing human employees happy and engaged. The employee experience (EX) platform market is designed to improve the work environment through surveys,…
R Ray Wang
Quarks

Seven Big Themes in Tech for the Next Presidency

Future of Work
Introduction For the most part, tech has done well regardless of presidential administrations due to light regulation of the industry overall. This has allowed large digital giants to emerge and dominate global markets across a multitude of industries. Amid a national…
R Ray Wang
Best Practices

AI Enters the PaaS Phase: Why Amazon Bedrock Shows the Way

Data to Decisions
Executive Summary This report covers current and evolving trends in the artificial intelligence (AI) space. The fast progression from pure compute and infrastructure advances has evolved into a platform phase, which abstracts the underlying infrastructure and simplifies the…
Holger Mueller
CR Pulse

Employee Experience Platforms: Culture Amp

Future of Work
Executive Summary Amid macro forces of automation and artificial intelligence (AI), firms continue to invest in keeping their human employees happy and engaged. The employee experience (EX) platform market aims to improve the work environment through surveys, goal management,…
R Ray Wang
Offering Overview

Nextworld Enters the EAP Market With a Strong Offering

Data to Decisions
Executive Summary Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. Moreover, several nonenterprise application vendors have entered the market, and…
Holger Mueller
Open Research

Constellation Research's Q3 2024 AI Survey

Data to Decisions
Executive Summary Over the past year, generative artificial intelligence (GenAI) has ushered in a new era of automation and productivity. Almost every business leader can see the impacts and disruption ahead. Organizations will need digital tools adoption, AI skills training,…
R Ray Wang, Hannah Mason
Big Idea

Why Every Organization Needs To Rethink Its Growth Strategy in the Age of AI

Data to Decisions
Executive Summary Nearly all industries are being disrupted by multiple factors these days. Big changes such as the shifts to subscription/retention economic models, the impact of AI, and the need to deal with rising costs have necessitated a new perspective on growth. No…
Martin Schneider
News Analysis

Adobe Creates Ethical, Responsible AI Offerings

Data to Decisions
Executive Summary A few select software vendors are taking a thoughtful approach to ethical and responsible generative artificial intelligence (GenAI) offerings, and Adobe is one of them.  With its set of GenAI offerings, first introduced in March 2023, Adobe is…
Andy Thurai
Trends

Oracle Expands Its Lead in Cloud HCM With AI, Workforce Management, and More

Data to Decisions
Executive Summary This report provides an overview of Oracle Fusion Cloud Human Capital Management (Oracle Cloud HCM) and analyzes its ability to satisfy enterprises’ demands to power their people operations with an integrated HCM suite. It highlights…
Holger Mueller
Case Study

Scotts Miracle-Gro: How CX and UserTesting Drive Omnichannel Revenue

Data to Decisions
Customer Story Spotlight Scotts Miracle-Gro’s three-year strategic plan aims to drive an average of 3% annual growth, with retail expansion and direct-to-consumer channels playing a big role. Consumer and user experience at the world’s…
Larry Dignan
Offering Overview

Workday Extend Writes Its Next Chapter: AI

Data to Decisions
Executive Summary Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. The key driver is the Build  use case of EAPs that allows enterprises to build the…
Holger Mueller
Quarks

The JD Edwards EAP Comes From Nextworld

New C-Suite
Introduction The world of enterprise resource planning (ERP) has evolved since its inception in the late 1980s, and so have the software architectures underlying ERP applications. Enterprise application platforms (EAPs)  have stepped to the plate to allow enterprises…
Holger Mueller
Case Study

How Rivian Data, AI, and a Software-Defined-Vehicle Strategy Is Paying Off

Data to Decisions
Customer Story Spotlight Rivian has new models planned and a $5 billion partnership with Volkswagen Group that may enable the electric vehicle maker to emerge as a top software-defined vehicle provider. The journey for Rivian’s integrated vehicle stack…
Larry Dignan
Trends

Analytics and Business Intelligence Trends in Cloud, Embedding, and Generative AI

Data to Decisions
Executive Summary The analytics and business intelligence (BI) market is mature in many respects, but it’s rapidly evolving in three important ways: expanding cloud deployment options; adding embedding capabilities to deliver insights within applications and…
Doug Henschen
Big Idea

Performant Diversity

Future of Work
Executive Summary The issue of diversity, equity, and inclusion (DEI) has been divisive among the workforce. That may be partly because a McKinsey study that launched the DEI movement used race, ethnicity, and gender as attributes for achieving diversity; however, diversity…
R Ray Wang
Case Study

Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

Data to Decisions
Customer Story Spotlight For Ian Cole, chief innovation officer of Give Kids The World Village (GKWV), returns on technology investments are measured in smiles. GKWV is an 89-acre nonprofit “storybook” resort in Kissimmee, Florida, that…
Larry Dignan
Case Study

How Virginie Nowak blended employee and customer experiences at Access Bank

Data to Decisions
Customer Story Spotlight Virginie Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve customer experience (CX) at a bank with multiple touchpoints and employee turnover in an emerging…
Larry Dignan
Trends

Key Trends for Enterprise Application Platforms in 2024 and Beyond

New C-Suite
Executive Summary Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. The key driver is the Build  use case of EAPs that allows enterprises to build the…
Holger Mueller
Trends

Secrets to a Successful AI Strategy

Data to Decisions
Executive Summary Generative artificial intelligence (GenAI) ushers in a new wave of optimism for transforming how every organization plans, operates, automates, and differentiates in the market. These unique opportunities, brought on by GenAI, will impact areas such as…
R Ray Wang