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Displaying 97 - 120 of 407
Big Idea

The Urgent Case for a Chief AI Officer

Data to Decisions
With artificial intelligence (AI) projects all the rage, organizations must make a strategic determination to create a new CxO role, at least at a functional level if not at a…
Andy Thurai, R Ray Wang
Best Practices

The Leading Trends in Visual Collaboration for 2024

Future of Work
Visual collaboration tools have transitioned from basic collaborative utilities to essential components in many key industries, evolving in response to modern work’s…
Dion Hinchcliffe
Case Study

How Magnox is Transforming Employee Experience

Data to Decisions
Magnox, a subsidiary of the United Kingdom’s Nuclear Decommissioning Authority, is responsible for decommissioning first generation legacy nuclear power plants, managing waste…
Larry Dignan
Big Idea

Future of Finance and Supply Chain Processes

New C-Suite
For most organizations, existing systems in finance and supply chain were implemented in the last century. Although very valuable and, in many cases, irreplaceable, these…
R Ray Wang
Best Practices

An Executive Guide to Faster Incident Resolution

Data to Decisions
In 2020, when the onset of the COVID-19 pandemic forced all businesses to move online, the majority had to mature their digital operations rapidly rather than taking the time…
Andy Thurai
Offering Overview

Oracle Writes the Next Chapter of Exadata With Exadata X10M

Data to Decisions
Enterprises need to move faster and become more agile; in short, they must practice Enterprise Acceleration.  This report provides an overview of how the next-generation…
Holger Mueller
Trends

The Case for Revenue Platforms

Data to Decisions
What started out as sales engagement solutions to improve sales operations has now morphed into a very crowded category of solutions known as revenue operations, revenue…
R Ray Wang
Offering Overview

HPE Enters the Next-Generation Computing Market

Data to Decisions
This report provides an overview of how HPE GreenLake for Private Cloud Business Edition (GreenLake PCBE) enables a full-fledged next-generation computing platform. The…
Holger Mueller
Premium Research

How Home Depot Blends Art and Science of Customer Experience

Data to Decisions
Customer Story Spotlight Home Depot has transformed customer experiences with multiple technology and productivity projects that touch the supply chain, retail stores and…
Larry Dignan
Open Research

2023 H1 CxO Business Confidence Survey

Future of Work
Constellation's 2023 H1 CxO Business Confidence Survey assesses the confidence of C-suite executives in today's business and technology climate as well as their financial outlook…
Hannah Mason, R Ray Wang
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed,…
Liz Miller
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher Fußball-Bund (DFB) has more than 7.5 million members. The highest…
Holger Mueller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting…
Liz Miller, R Ray Wang