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Analyst Blog
June 16, 2026

Hot Take: Salesforce Acquires Fin and Leaves Us Reading Between the Agentic Lines

Salesforce has announced its intent to acquire agentic unicorn, Fin. The pickup will bring a customer service focused frontier model into the AI Research fold while delivering an end-to-end customer agent focused on the full customer journey, regardless of functional ownership or individual mandate. ...
Liz Miller
Analyst Blog
June 15, 2026

The CEO’s AI Dashboard, Part 3: Data Readiness

Board Strategy
I want to move from business value to the condition that usually determines whether that value appears at all: data readiness. Enterprises still talk about data readiness as though it were a cleanup project. It is closer to an operating discipline. Good data helps. Clean data helps. The right data, in the right place, ...
Esteban Kolsky
Analyst Blog
December 13, 2019

#AskingFor Liz

New C-Suite
If you weren’t able to be at CCE2019, you missed it....
Liz Miller
Analyst Blog
November 24, 2019

Reframing Digital Identity as Data Protection

Digital Safety, Privacy & Cybersecurity
lt;pgt;If as David Birch says quot;we are getting nowhere in digital identityquot; then why not re-frame the problem? Identity is a special type of data, needing extra protection o...
Steve Wilson
Analyst Blog
November 21, 2019

#DF19 from a healthcare perspective

Next-Generation Customer Experience
It was a meeting of the minds as always with the Salesforce Dreamforce confer...
David Chou