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Analyst Blog
September 20, 2026

Workforce and Organization: Experienced Judgment Is the Constraint

Board Strategy
In 2017, Attention Is All You Need introduced the Transformer architecture that became foundational to today's generative AI. One of its breakthroughs allowed AI to pay attention to many parts of the information at once rather than processing them one after another. Nine years later, machine attention can operate at a ...
Esteban Kolsky
Analyst Blog
September 17, 2026

Business Value and the Limits of ROI

Board Strategy
This is the first in a series looking at a new structure for planning and investing in enterprise technology over the next few years. The introduction can be found here. AI has made an old enterprise technology problem more visible: we continue to measure long-term transformation with tools optimized for shorter-t...
Esteban Kolsky
Analyst Blog
November 24, 2019

Reframing Digital Identity as Data Protection

Digital Safety, Privacy & Cybersecurity
lt;pgt;If as David Birch says quot;we are getting nowhere in digital identityquot; then why not re-frame the problem? Identity is a special type of data, needing extra protection o...
Steve Wilson
Analyst Blog
November 21, 2019

#DF19 from a healthcare perspective

Next-Generation Customer Experience
It was a meeting of the minds as always with the Salesforce Dreamforce confer...
David Chou
Analyst Blog
November 7, 2019

Are you prepared for the HHS fines?

Tech Optimization
The University of Rochester Medical Center (URMC) has agreed to pay $3 millio...
David Chou