Salesforce Q4 strong, Agentforce picks up momentum

Salesforce reported a better-than-expected fourth quarter powered by Agentforce and Data 360.

The company reported fourth quarter net income of $1.43 billion, or $2.07 a share, on revenue of $11.2 billion, up 12% from a year ago. Non-GAAP earnings were $3.81 a share.

Wall Street was expecting Salesforce to report fourth quarter non-GAAP earnings of $3.05 a share on revenue of $11.19 billion.

Salesforce said its current remaining performance obligations were $35.1 billion, up 16% from a year ago. Informatica contributed 4% of that growth.

For fiscal 2026, Salesforce delivered net income of $7.46 billion, or $7.80 a share, on revenue of $41.52 billion.

CEO Marc Benioff said the quarter saw Agentforce annual recurring revenue hit $800 million. The company said it closed 29,000 deals, up 50% sequentially. "We’ve consumed nearly 20 trillion tokens and converted them into more than 2.4 billion agentic work units to date," said Benioff.

Salesforce uses Agentic Work Units (AWUs) to measure tasks accomplished by an AI Agent, with 2.4 billion AWUs delivered to date across Agentforce and Slack. By unit, Agentforce 360 Platform Slack and other delivered 37% revenue growth in the fourth quarter. Salesforce's other units had revenue growth in the single digits.

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The company added that Agentforce and Data 360 ARR now tops $2.9 billion. That tally includes $1.1 billion in Informatica Cloud ARR. More than 60% of Agentforce and Data 360 fourth quarter bookings were from existing customers.

As for the outlook, Salesforce said first quarter revenue will be between $11.03 billion and $11.08 billion, up 12% to 13%. Wall Street was looking for first quarter revenue of $11 billion. Non-GAAP earnings will be between $3.11 a share to $3.13 a share. Diluted earnings in the first quarter will be $1.77 a share to $1.79 a share.

For fiscal 2027, Salesforce said revenue will be $45.8 billion to $46.2 billion, up 10% to 11%. The company expects organic revenue to reaccelerate in the second half of the fiscal year. Salesforce with Informatica now expects fiscal 2030 revenue to be $63 billion.

Speaking on the earnings call, Benioff said the following:

• "This is not our first SaaSpocalypse. We have been through many Saaspocalypses. I remember the horrible Saaspocalypse of 2020, when not only the software industry was dying, but we were all dying. Now everyone is back doing great."
• "Our market is bigger than ever, because not only selling apps, we're selling apps and agents. So bringing humans, agents, apps, data together, not just to make people better at their jobs, but to redefine how work gets done. This is just an incredible, exciting moment in software. So we're seeing incredible demand for Agentforce."
• "They used to tell me that 'I want to roll my own AI. I'm going to build my own model. I'm going to build my own agent.' I said, 'let me know how that goes, show me exactly what you're doing.' Or you can just turn it on in the Salesforce product you already have."
• "These agents can't work in isolation. Like ET, each one of them needs to phone home. That home is Salesforce, and they are calling us through the MCP server, or maybe even just through one of our core platforms, and the more agents that our company deploys us or anyone else, the more essential our platform becomes."