Analyst Blog July 13, 2011 Cisco Announces Plans for Greater Simplification at Annual Event Next-Generation Customer Experience John Chambers, Cisco CEO, kicked off Cisco Live 2011, the company’s annual IT...
Analyst Blog July 6, 2011 Aggregating Customer Conversations Is Good Business Next-Generation Customer Experience Today’s customers frequently use two or three communication channels, such as...
Analyst Blog June 20, 2011 Answers You Need Before Moving UC to the Cloud New C-Suite Many IT execs that I meet are actively considering deploying Unified Communic...
Analyst Blog June 16, 2011 Siemens Enterprise Shores Up Its Cloud Offering With inContact Agreement Next-Generation Customer Experience ...
Analyst Blog June 14, 2011 Contact Centers Not Prepared for Deluge of Social Media Customers Next-Generation Customer Experience Customer support rules are rapidly changing, as unprecedented numbers of cust...
